Eldorado Resort Casino

Name: Eldorado Resort Casino
Address: 345 N Virginia St, Reno, NV, 89501, US
Telephone: (775) 786-5700
Rating: 4.1

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,147 reviews

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Tami

a year ago

Disappointed because we have stayed here many times without these struggles Extremely noisy. Walls & doors paper thin, so we heard neighbors into the early mornings. Also, smoke in the restaurant area. Lastly, so many Tesla charging stations that there’s a major shortage of parking especially for pick up trucks Location

Business response:

Thank you for sharing your concerns and for your loyalty as a returning guest. We sincerely apologize for the noise disturbances and parking shortage you experienced during your recent stay. We understand how frustrating these issues can be, especially when they differ from your previous experiences with us. We appreciate your feedback about the thin walls and doors, as well as the smoke in the restaurant area. Your comments about the parking situation, particularly regarding the balance between Tesla charging stations and s... read more

Omar

a year ago

Bad

Business response:

We are disappointed that your stay with us wasn't pleasant. We apologize that we fell short of meeting your expectations, we strive to ensure all our guests have a good experience with us. Thank you for taking the time to rate us..

Jacklyn

a year ago

I don’t like that you are not guaranteed what you actually book I booked a non-smoking room and first night was stuck in a smoking room with my daughter and husband having asthma Rooms were clean

Business response:

Apologies for any inconvenience caused during your stay. We strive to ensure all guests have a comfortable experience. Thank you for your feedback.

Julia

a year ago

Disappointing Normally my husband and I love booking the mini suite for nice tub and beautiful room however this time we were very disappointed when our tub took over 45 minutes to not even be half way full due to the water pressure being non existent. On top of having zero cold water in the tub or sinks they all ran hot and warm. Finally our shower smelled like cat pee or something similar upon arriving. Was very disappointed this time around. Hope for better in the future

Business response:

We're concerned to hear about your experience at Eldorado Resort Casino. We apologize for the issues you encountered with the water pressure, temperature, and unpleasant odor in your mini suite. These are not the standards we strive to maintain, and we appreciate you bringing this to our attention. We will have our maintenance team investigate and address these problems immediately. We value your loyalty and hope to have the opportunity to provide you with a better stay in the future.

Doreena

a year ago

Fine Room to small and furnishings old and mark up. It was not the strip.

Business response:

We are disappointed to hear about your experience at our hotel. We understand your concerns regarding the room size and the condition of the furnishings. Please accept our sincere apologies for not meeting your expectations. We appreciate you taking the time to provide this valuable feedback, as it helps us identify areas where we can improve our services. Thank you for bringing these issues to our attention.

Dajon

a year ago

Bad

Betts

a year ago

Won $$ so i was happy. Room sucked Room was old...updated to the 90s no view if anything but roof. No bathroom amenities except shampoo and conditioner no blankets on the bed told front desk 3x it went on for 2hrs and finally got blankets

Business response:

We regret to hear about the inconvenience you encountered during your stay. We appreciate your feedback regarding the room condition, lack of amenities, and the delay in providing blankets. Your comments will be shared with our team to address these issues and improve our service. We strive to ensure all our guests have a comfortable experience, and we apologize that we fell short of meeting your expectations on this occasion.

Thomas

a year ago

Bad

Business response:

We regret to hear about your experience at Eldorado Resort Casino. Thank you for taking the time to rate us, we value your feedback.

Rosalia

a year ago

Poor El techo tenía mucha humedad el cuarto era demasiado pequeño Y era demasiado el olor a comida que se respiraba en la habitación pues entraba demasiado por las ventilaciones Que está en el centro

Business response:

We are concerned to hear about the issues you experienced during your stay. Please feel free to contact us at (775) 786-5700 to discuss your concerns further.