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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
the hotel and amenities were great, however the room was disappointing. no working vent in the bathroom. the main ceiling lights flickered horribly. the room was not up to my expectations for the suite I paid extra for. the bed and view from the room were excellent
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Joanne. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Had fun except for the price/quality ratio. Price was way too much for the room. I understand it was a weekend by if I'm gonna pay 300 a night I would expect a nicer room. Access to the row.
Business response:
Thank you for sharing your feedback, Eric. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Disappointing I had to wait an hour for my room. It was ready after 4. I was told it would be ready by 3. Then I went to my room and it wasn’t even clean. There was a blue street vibrations cup in the suite, 2 dirty masks, a bag, ironing board was out, and there was white Eldorado slippers in the middle of the bathroom floor. So what was my wait for??? I had to carry my cooler and 3 bags all the way back down and back up to my new room with a crappy view. Close to downtown
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Poor Room was not clean Convenient
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future.
Definitely not worth the money. VERY dated room, supposed to be a deluxe king room definitely not. Air conditioning not Listed above It was clean
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future.
We’re going to another casino next year. Your Millie’s Cafe is open 4 days per week and we couldn’t eat there for 3 days of our 4 day trip. The dessert shop closes too early. It’s a disappointment when we stay up late and want something sweet to eat. We stopped to buy desserts in the afternoon, but no one was there to serve us and the lights were off. When we arrived to our room, the glass top next to the chest of drawers was sticky with a jam-like substance. I cleaned it myself. The shuttle stop has relocated across the str... read more
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Thank you for sharing your feedback, Marlene. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
gap under door gap under door can fit cameras while I’m changing, location
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.