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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Why are there so may flies in my room? When we walked in the room there were 8 huge flies flying around. We killed them, called the front desk to complain and all they did was pick up the dead flies. They even forgot two on the floor and wanted to put them in our trash can. Sooo gross... The mattress was comfortable.
Business response:
Thank you for sharing your feedback, Audra. We sincerely apologize for your experience and hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
awful, so disappointing. I've not even told anybody about it, embarrassing. the room was in an old creepy tower. My view was of the top of a roof on another building. the ac didn't work... there was no room service available. the lady in the restraunt was rude! I was given 2 keys only one worked. the fan in bathroom didn't work. it was quiet and check out wad some and the free wifi was n nice there wad a very helpful valet guy graveyard I think very nice.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
I felt like I was being robbed of my money everywhere I turned. I reserved a king bed room with a microwave. Got a double queen room with NO microwave. The minimum $25 bet on tables was absolutely stunningly ridiculous! Way too rich for my blood! And I love to play blackjack! Too bad. Change machines that do NOT give coin change at all? Another way for the Eldorado to get rich at our expense? I love the Eldorado. Conveniently located. room service.
Business response:
Thank you for sharing your feedback, Barbara. In response to your comments, we do not provide microwaves in any of our hotel rooms at our properties at The Row. We apologize for that misunderstanding. Also, any change due from your play in the casino is given in the form of a ticket which can be redeemed in person at any cashier window. We value your patronage and sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tarisha. We apologize that your stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Be sure to include your review so the correct team can research your experience. We look forward to assisting you accordingly.
Fair IT smelled a lot like cigar
Business response:
Thank you for your feedback.
Fair A.c didn't work was very hot on 10th floor that is the reason we stay at the Eldorado next trip we will not stay there
Business response:
We appreciate you taking the time to provide your feedback, Dave. Your comments have been shared with the appropriate team.
Disappointed Rooms need to be updated badly! Shower issues, linens on bed had lint balls, they were old and not comfortable/smooth, pillows were like hard sacks, bed was so bad, it was lumpy and wobbly and it was hard to sleep on it. I woke up with a stiff back/neck. Only stayed there because everything was booked. I would never stay there again. Breakfast was alright.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a room more suitable to your needs. Once again, we hope you ac... read more
Poor No valet or baggage people working on street level when we arrived (Tuesday, 10p). Alternative entrance was not intuitive or convenient (3rd floor of public parking garage). Long trip to front desk on carpets chosen to make pulling luggage feel like you're dragging them across a sandy beach. Check in process lengthy, tedious and illogical. Keys didn't work, so took three trips back to resolve (as staff never showed up as promised). Bathroom had broken fixtures. All shops and restaurants closed on Tuesday night; only dis... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Frederick. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Need to retrain their cleaning crew The room was not clean because the curtain has something very nasty on it looked like throw up from whoever stayed in the room they did not vacuum clean the whole floor they vacuum cleaned half of the floor but the bed linens and everything was clean it was a nice place to be but the cleaning service need to clean up completely in the curtains was very nasty I started to ask if I could change rooms but they already said I couldn't upgrade because it was an availability the refrigerator in ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Crystal. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.