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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Business response:
Thank you for sharing your feedback, Brian. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Fair No tp in the bathroom. Bathroom was dirty . It smelled like cigarettes and I requested non smoking. House keeping was hella pushy and kept waking us up and coming back to the room . I was so annoyed that I woke up and just left ! I’m a single mom and was out for a girls night with a childhood best friend and it was Our first night being away from our kids and both looked forward to sleeping in….. so to not have been able to do that was upsetting! We have even had a don’t disturb sign out!!!! We did order for service and... read more
Business response:
We sincerely apologize for your experience, Jordan. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Fair when taking a shower the tub would fill up with water (very slow drain), would wait till water to go down to rinse my ankles on down (Terrible) the room was freezing called maintenance they adjusted it but still very cold. not enough outlets to plug your phones room was nice spacious & clean. overall would give it 3.5
Business response:
We appreciate you taking the time to provide your feedback, Marcel. Your comments have been shared with the appropriate team.
Extremely disappointed Everything, I was rated as not a valued customer when I explained to the hotel clerk, that I couldn't find any parking and giving the condition of my health, she explained I had to moved my car from the 7 stars membership parking. I couldn't order room services. They explained to come down to the restaurant to eat even after I explained my condition of my health. I expected atleast some compromise solution to the problem but instead nothing. Nothing, I wouldn't subject anyone to this kind of customer s... read more
Business response:
We sincerely apologize for your experience, Jogette. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Bad We were in the old tower, I never received respond back with request to change my room back to two beds when we got there they only offered the old tower smoking room, very disappointed! El Dorado casino good
Business response:
We sincerely apologize for your experience, Julia. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Poor Customer service was horrible, it took 25 minutes to find my reservation. Tried several different ways and still couldn't find it, even showed my confirmation. Once it was finally found the upgrade I was offered and excepted was no longer available. Spoke to a supervisor and was told that the offer wasn't available because they were all booked up for the weekend it's hot august nights, I said yeah I know that's why I made reservations in advance. Why would you offer something that you cannot fulfill? So instead of a cit... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Disappointing I didn’t like that things did not look as clean as they always used to no valet shorthanded throughout the casino won’t go back until restrictions are gone and people are back to work in I love the restaurants unfortunately service was slow due to being shorthanded
Business response:
We sincerely apologize for your experience, Nancy. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Very bad. All our luggage smells like cigarettes. Room was NOT non smoking Non smoke room smelled very bad! Clearly a smoking room Location was fine
Business response:
We sincerely apologize for your experience, Cecilia. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Poor Value cost and online buying is not clearly It is nice but small between value cost.
Business response:
We sincerely apologize for your experience, Maria. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.