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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Business response:
We sincerely apologize for your experience, Christopher. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Disappointing Attitudes! The first room we got was not cleaned, beds unmade, ironing board and iron out, bathroom towles on floor, qtip on bathroom counter. It was digusting! 2nd toom much better.
Business response:
Thank you for providing your feedback and letting us know about your experience, Douglas. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
The room was a joke. Too small. Never will I go there again The room was ridiculously small. Cruise ship rooms are bigger. I will never stay there again!
Business response:
Thank you for providing your feedback and letting us know about your experience, Cal. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Disappointing
Business response:
We appreciate you taking the time to provide your feedback, Rehana. We're so saddened to learn we failed to meet your expectations and hope you'll provide us another opportunity to better serve you.
Fair
Business response:
Thank you for sharing your feedback, William. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Poor Room was not like what saw on line very small no chairs to set and relax in no outlets to plug cell phone in room very small we have stayed there before & had much better rooms.never saw a ice bucket set in bathroom before use to tell family & friends to stay there
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Poor The a/c horrible , the room was not cold It’s next to circus circus
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Poor Room was way overpriced, no fitted sheets on the bed, beds seemed smaller than the queens I requested and paid for. Two people died around the property during my stay. Not satisfied with the price paid per experience
Business response:
Thank you for sharing your feedback. Your input has been shared with our management team for their attention. We sincerely apologize for failing to meet your expectations and hope you'll allow us another opportunity to better serve you in the near future.
Not worth the money dated!!! This property is dated and overpriced The hotel has a variety of restaurants the band was pretty good
Business response:
Thank you for sharing your feedback, Diane. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.