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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad I didn’t like that the cleaning service stole my water bottle. That sucked tried to get it back since I just left and knew right where it was and then it magically disappeared and they don’t have it what a joke
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel's security management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward ... read more
When they said Petite Queen room… they weren’t kidding! I ordered a room with two beds… good thing my bestie and me like each other enough to share a bed! That room was smaller than my brother’s bathroom! I loved the location
Business response:
We appreciate you taking the time to provide your feedback, Judy. Your comments have been shared with the appropriate team.
Fair The casino
Business response:
Thank you for sharing your feedback, Blanca. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Hotel was nice other then the pillow we had in our room with blood stain, casino was nothing special So many restaurants closed! Food choices were not that good! Nothing really for quick to go. Table games were priced pretty high but so many closed. Breakfast was fine, but overpriced for breakfast. Easy to get around. What I really liked was the way it smelled throughout the casino!
Business response:
We sincerely apologize for your experience, Andrea. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
It was a place to sleep. Room was tiny. The shower was terrible.
Business response:
Thank you for sharing your feedback, Daniel. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Not a good experience stay in this hotel. The room smell and not clean. The room was not clean.
Business response:
We sincerely apologize for your experience, Hwang. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Eldorado Resort Casino
Poor
Business response:
Thank you for sharing your feedback, Maira. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Fair Poorly maintained Big issue: shuttle let us off at the hotel, but did not inform us that to take the shuttle back had to wait someplace else Result: we waited at wrong place
Business response:
Thank you for sharing your feedback, Edward. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Disappointing The room was dated, worn and over priced. The picture of the shower on your website of the suite was not what was received. Location was as expected and everything but the room itself was as expected. Just felt like it wasnt really a suite or at least a notch above a Standard room..
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.