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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Moore. We apologize that your stay did not meet your expectations. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
The stay was nice and I had a great time but I definitely don’t plan on staying there again… The room was not as clean as I had thought it should be, the pool on the website was talked about as something decent when it was anything but decent. Most of the staff was talkative and helpful, and the location on the row was very nice being in the middle of downtown reno.
Business response:
Thank you for taking the time to share your experience with us, Noah. We hope to look forward to another visit at Eldorado Resort Casino for an opportunity to better serve you.
Bad I booked a king size bed room and when I got there they said because I booked through a third party which was booking.com they put me in a tiny queen size room at the end of the hall in a corner had a view side of a building with a fan sticking out of it The room was clean
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Disappointing
Business response:
Our apologies for your poor experience, Maria. We hope you'll give us another try and opportunity to change your mind in the near future!
Fair
Business response:
Your gracious comments are very much appreciated, Raymond. We hope you'll return for that 5-star experience soon!
Charged me for a stay that never happened
Business response:
We are sorry to hear about your poor experience, Robyn. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino
Fair Property was run down. Room ventilation was poor. Woke up every day with sinus issues. First day found hair ball in bathroom. Carpets need to be updated. Tub did not drain. Spoke to front desk, they seemed indifferent so we decided we wouldn’t stay there again. Restaurants were exceptional. Our room was scheduled it was nice not to hear elevator traffic.
Business response:
We are sorry to hear about your poor experience. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing Booked room and check in staff had wrong type of room. Put us in room with view of roof. Room smelled of smoke for non smoking room. For nice hotel it could have been much better The brewery was great with really good food
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.