Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,152 reviews

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Celia

5 years ago

Fair

Business response:

We appreciate you taking the time to provide your feedback, Celia. Your comments have been shared with the appropriate team.

James

5 years ago

Disappointing

Business response:

We are sorry to hear about your poor experience, James. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Carol

5 years ago

Toilet was broke & bathtub didn't drain very so was very slick due to soaps. Open restaurant.

Business response:

Thank you for providing your feedback and letting us know about your experience, Carol. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Adriene

5 years ago

Utterly disappointing. It took us 12 hours, 6 phone calls, and a trip down to the front desk to speak with a really rude gentleman (who did nothing) to get a new tv remote. We were frustrated to find a property we enjoyed and had planned on returning to, had a staff that just didn’t care — except for housekeeping — they were great. Something silly that should have barely been a footnote in our stay, ended up being the most memorable part. The search for Our Spot continues. I can’t fathom supporting this hotel with further bu... read more

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager directly for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an... read more

Lori

5 years ago

Would try staying in a different place if I went back! Toilet seat was broke, lamp by bed was broken and we found a couple of living bugs in our room. :( . Hate bugs!!

Business response:

Thank you for taking the time to provide feedback on your recent visit, Lori. We apologize that your stay did not meet your expectations. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.

Ram

5 years ago

Bad

Business response:

We are sorry to hear about your poor experience, Ram. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Katherine

5 years ago

Disappointing Broken bathroom door and broken coffee pot, and so many closed businesses inside the casinos. As soon as we got there we discovered the bathroom door was broken and you couldn’t shut it. The front office, managerial staff, and repairmen were quick and friendly and got the door working. After they worked on it, the door still wouldn’t shut, but we could partially close it. Most of the shops and restaurants in the casinos were closed, I’m assuming due to Covid. What sucks about this, is we called and asked before... read more

Business response:

We are sorry to hear about your poor experience, Katherine. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Sandy

5 years ago

disappointing. when we checked in we were not asked if we wanted maid service, he tried to put us in the wrong rooom, made an error and reserved double on my card what our total room cost was. i went to the front desk 3 times and finally they realized it was wrong. we were emailed asking if we wanted to upgrade for an extra fee and then he told us the other rooms were remodeled and nicer. the business center was closed and that was not shown on the site and the gift shop never was open. nice location.

Business response:

Thank you for taking the time to share your experience with us, Sandy. We truly apologize if we failed to meet your expectations on this occasion and sincerely hope you'll give us another opportunity to better serve you in the near future. We look forward to your next visit at Eldorado Resort Casino.