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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair There was no entertainment. And most Buffet's were closed and restaurants had to be reserved. And were expensive. The gift shops were also closed. And there was no room service menus for food. I liked the slot machines in the casino. I also thought the staff in hotel and casino also restaurants were very friendly.
Business response:
Thank you for sharing your experience, Cece. Our properties are continuing to monitor developments related to the COVID-19 pandemic and ensuring the enforcement of our state's restrictions and current policies in social distancing. We look forward to reopening all our dining, shopping and entertainment venues, and offering all normal services soon. We hope you'll visit us again to allow us the opportunity to welcome you back in true Caesars Entertainment style!. We truly appreciate your continued support during this time. El... read more
Very disappointed The Hotel take a deposit for property damage. Nothing were damaged or used during my stay. Still they charged it to my company credit card. Very disappointed... The environment was very good...
Fair
Fair Outdated bedrooms. Needs a remodel.
Disappointing
Bad
I was only checked in for 30 mins and housekeeping decided to walk in on me while I was changing my clothes. This is unb The housekeepers are totally selfish and only care about themselves
Business response:
Thank you for sharing your feedback, Kent. We're so sorry for this mishap! We sincerely hope you'll give us another opportunity better serve you and earn your 5 star rating in the near future. Eldorado Resort Casino
Disappointing There was hair and grim in the hot tub in our room there was garbage under the bed skirt and we even found a dirty sock under the bed skirt. They charged me for something and wouldn't explain why they charged me extra .. remind u I was in my room for a total on 6 hours to sleep only we couldn't even use the hot tub because it was dirty
Business response:
Thank you for providing your feedback and letting us know about this issue, Rebecca. We set a high standards for ourselves and are truly sorry to hear those were not met on this occasion. We hope you reached out to the hotel manager directly for assistance while you were our guest. He/she will always make every effort to remedy any such issues to your utmost satisfaction. The comfort, safety and enjoyment of all our guests is our top priority. We hope you'll provide us with another opportunity to better serve you. Thank you,... read more
Horrible Clean and better staff There wasn't anything I liked about the room they are dirty had to be switched rooms and still dirty found someone socks in the room asked for manger and he never called us back will not come here again or recomend it to anyone
Business response:
We sincerely apologize for your experience. Can you please Direct Message us with the best contact phone number or email address to speak with you directly? Thank you, Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.