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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I pay for roadside service for the last few years & on my policy it shows I have roadside but when I call in to have *** car towed due to me not having a spare tire they tell me it doesn't show I have it but I pay & have paid for roadside for many years. The guy tells me he can send someone but I will pay out of pocket & possibly be reimbursed???.... Wth is that. I pay so I'm not coming out of pocket so why would I pay out of pocket?? Seems like they want more Money as I pay every month. I do not recommend this service or co... read more
Absolutely the worst. Was rear ended by an Elephant policyholder in which they ended up being 100% at fault. Claims Representative got my statement and completely ghosted me after that, leaving me on my own to figure out repairs and rental vehicle. Finally I got ahold of the costumer service line to get set up with repairs and rental car, only to later find out that the rental car location doesnt have any economy cars (which are only covered by Elephant). 3 different times I had to wait on hold ***** minutes, only for someon... read more
Although more affordable than more established established insurance companies, theres no grace ****** of ******************************************** State Farm, you receive a cancellation notice within one day of a missed payment. Theres certainly better options for your insurance needs. Shop around. They are quick to take payment and Im betting slow to pay out on a case in time of need.
Terrible customer service. My claim has been bounced to three different representatives and now I cant even get a response. Ive emailed and called multiple times. They also charged us for renewing as a customer - almost doubled the first month of the renewal term, then went back down.
I have a vehicle that was damaged at a mechanic shop and more than likely is a total loss. My vehicle is financed so I had to have full coverage insurance and I even had gap just to make sure I was covered. Elephant is denying my claim because the exact date of damage is unknown. Should not matter I have pictures, emails and messages from messenger that clearly shows the damage happen but still. I guess big companies can do that so I am supposed to pay the rest of my loan on still have full coverage with an insurance company... read more
We are a **************** that has done repairs on a vehicle insured by Elephant Insurance. We completed the repairs but supplemented our shop rates. There was a $10.00 difference in rates for Body and Refinish. There was a $6.00 difference in rates for paint and materials and a $23.00 difference in mechanical rate. This company after a very long drawn out back and forth refused to pay the prevailing rates for our area. We were told they have DRP'S in our area that would have done the work at the discounted rate. After speak... read more
I have a **** ****** Pathfinder. I have not only taken very good care of my car and maintained it but my car has a sentimental value. Yes my car may be old and yes it has a lot of miles on it but it was always serviced and kept up. Although I purchased this vehicle outright with cash I got a loan on it to make repairs to my home. It is a good vehicle despite year and mileage. I have been battling cancer for 9 long years. It is my only means of transportation. We have no buses nor cabs here to get back n forth to treatment. B... read more
They are a thieves! On the October 3rd, I moved one of the drivers and instead of reimbursing me for the remaining 27 days , they said that their guideline does not allow that.
I was recently in an accident. The person that hit me has this company for insurance, and I feel bad for them. I have tried to reach out to Elephant in order to get a rental car and a reimbursement for my deductible while my car is in the shop and I am constantly sent to voicemail. I went as far as filing a third party claim with them in order to get the process started and the only thing they've done is send me one e-mail which I'm sure was computer generated. I contacted the lady who hit me and she has been nothing but nic... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,079 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.