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Elephant Insurance
- Insurance
- Richmond, VA
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
8801 Park Central Drive, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THIS IS ******* *****, A VERY DISAPPOINTED LONG TIME CUSTOMER. WHAT EVER YOU DO, DO NOT PURCHASE INSURANCE COVERAGE FROM ELEPHANT DUE TO THEIR SLICK FINANCIAL PRACTICES WITH YOUR MONTHLY PREMIUM PAYMENTS. THEY HAVE $405.00 OF A CREDIT THAT'S OWED TO ME AND THEY DO NOT WANT TO REFUND OR APPLY IT TO THE CURRENT MONTH PREMIUM PAYMENTS. THEY WANT ME TO PAY MONTHLY AND KEEP MY CREDIT TO DISPERSE IN THE MANNER THEY WANT TO DISPERSE. THIS IS FRAUD!!! BBB HERE I COME.
Elephant Insurance company is a scam/fraud company. I had various issues with them. I took this insurance with 100/300/100k coverage for 2 of my cars and paid 6 months of premium upfront. Here are the issues I had with them.. 1. I sold one car half way through the term of insurance. Don't you expect a refund of unused insurance payment? Elephant says NO. They did not pay me back. So, I called them and to my surprise, they are open about it. Apparently this term must have been hidden somewhere in their pages of terms and cond... read more
This company is horrible. The customer service person was ignorant to my questions. They wouldn't let me speak to a supervisor. The wait time via tre phone is way too long. I wouldn't recommend them to anyone. Hey charge late fees, when other companies doesn't. The management seemed like they were uninterested in helping with my complaints against the customer agent. Seemed like he was going through the motions of accepting a complaint call.
Do not trust when they tell you that your payment has been cancelled. called work out a plan to pay on a different day but they still drafted my account. And refused to refund the money back. Leaving it to where I could not get groceries for my 11 yr old and 2 yr old. Company claims they care but show nothing of the sort. When asked to speak to a supervisor, I was refused. Was told that the supervisor is too busy to speak to an upset client and that the team lead I was speaking to was able to handle the situation, which she ... read more
This company is HORRIBLE!!! A guy hit me over a month ago and it's been tooth and nails to get this resolved. It took them a month to finally get back to tell me my car is totaled and still haven't heard back about my options and to finish this isssue. It's been over a month now and I'm having to call them each day to try to get a hold of them! Worse customer service I've had to deal with!!!
Lord help you if you have a wreck with someone that has Elephant. There client hit me and totaled out of my car. The car was worth around 5500 they offered me 1700... Theres no way you could possible buy that exact car with less then 100k miles like mine for 1700. Then they came back and said that was the market value for my car... What market? ***** ****** ****?
My debit card was stolen at Christmas and they weren't able to get my automatic payment. They cancelled my policy at 2:30 am and notified me via email. I called them at 9 am the same day to give them my new card info and they raised my rate **** a year. I was on the phone with them for over an hour. Then they feed me some garbage that they were doing me a favor by not charging me a higher rate for having a lapse in my policy. It gets better. Then they took my payment and told me I won't have coverage until the next day.
My experience is that Elephant's rates feel like a bait-and-switch -- a great rate to get you signed on, and then constant changes and increases due to "new" information that was available to them at time of purchase. My rate was raised by about $500 per year for an incident that A) happened a full year before I signed on with Elephant, B) I had disclosed to them at the time of the quote, and C) in which I was NOT at fault and the other driver's insurance took responsibility. Elephant claimed it had just showed up on their "... read more
The worst don't waste your time
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,966 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open at 8:00 a.m.