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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I check several companies, but Endurance covered air conditioning which is critical in *****. So I filled out vehicle information and estimated miles on line to get a quote for coverage. Down payment was completed during this conversation on Feb 2021. First payment deducted 3/9/2022. I made 2 maintenance claims for oil changes and tire rotations that were paid without question. My last payment in April 2024 was deducted for a total of 26 payments of $111.97 to honor my contract. So total I have paid $3123.37 with my down pay... read more
Business response:
***, thank you for your feedback. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
I opened and paid the first payment before I got the contact, as a matter of fact the contract didn't get to me for a month.I put in a claim that was refused, the contract said it covers any lubricated part in the transmission. But since the (automatic shift control module)wasn't listed on the contract it wasn't covered. ******* in the claims **** actually called the *** Service manager a lier said it wasn't a lubricated part, after arguing with his dumb a@@ half a day they came back and said it wasn't listed. The only thing... read more
Business response:
*******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I bought an endurance warranty in March, and my engine blew on May 15th. Even though I sent verified maintenance documents and all three oil change receipts, I had my licensed mechanic call in to verify them with an under-adjuster. The over-adjuster denied my claim yesterday, stating that my documents werent verifiable and that they couldnt reach my mechanic. which is a lie; they dont want to pay for my engine. I have all the documents, and ** prepared to file a lawsuit against this company to get my engine fixed. Ive heard ... read more
Business response:
******, thank you for your review. All feedback is important and were sorry to hear you had a negative experience.We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ***************************************** you,The Endurance Team
This company is full of scam artists. I called in to cancel my policy I have. I was never told that I had to get a notarized document to cancel. I was charged 2 times. I requested a full refund retroactive to the date of the first call and was told that wasnt possible. Do not do business with this company
Business response:
*****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They denied a claim for a replaced part listed in the contract without investigation - the problem was diagnosed by two different garages and caused a failed state inspection. There was no issue with fluids, wear or tear, or anything else - they just denied it, and then claimed a right to cancel the $3500 contract, keeping the balance of the money paid up front, in order to settle a $2500 disputed claim. Went all the way up to the company's senior counsel - this is a feature of their policy, not a bug. You do the math. NOTE:... read more
Business response:
*****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
Beware of Endurance! They will look for any loophole to deny a claim-- even when proper documentation has been sent to them. My dad, who has been handling my car since I bought it, took my 2012 ********** Beetle to his mechanic about 2.5 weeks ago for a timing chain replacement. The mechanic said they would ask for two oil change receipts. On June 4, 2024, I immediately emailed these two oil change receipts. The mechanic also said they would be sending an inspector. The inspector showed up five days late. No one kept in cont... read more
Business response:
Hello ******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
I've them since 04/01/24, was on my way to Ms from ** for a funeral and truck just all of a sudden ran hot! I have had any major issues out of my **** F-150 Platinum which I bought new in 2017. The dealship told them that the water pump was leaking and they refused to cover claim! I'm a disable retired Veteran with a defibrillator in my chest and had to call my own towing service after wating over an hour ! The towing cost me $190 because there were any rent car places in ********* , ** please excuse my spelling!!! The tow d... read more
Business response:
******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Endurance just sent me a letter stating that I owed them more money. I have never done business with endurance nor will I. Buyer beware this is a Scam!
Business response:
***, thank you for your feedback. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
Do not use Endurance it is a scam. I paid for 35 months on a car, billing did not take the last payment off my credit card and I called and talk to billing. The lady told me everything was good back in Jan 2024. Tried to make a clam in June and Endurance said I missed my last payment. Told me I would have to start over paying them for 3 more years. Pleas do not trust them and when you make a clam they will do everything to pay the bare minimum. Please save your hard earn money or just make you a warranty account and pay for ... read more
Business response:
*******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.