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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Was sold an Endurance Warranty plan by a sales agent who explained my only responsibility was to complete all required maintenance on my 2015 **** Escape w/ 192,000 miles and make $116 monthly payments. I did just as required for over 2 years twice claimed and twice denied. The 2nd claim my mechanic diagnosed the need for an engine and Endurance proceeded to require a complete engine tear-down which would have cost me over $800. The engine had ******* miles and was supposed to be covered up to *******. Several mechanics stat... read more
Business response:
********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
We were talked into buying the Premium policy for our vehicle bc it covers "bumper to bumper". We have a few issues with our vehicle and they pay NOTHING. Even though the lady that sild us the policy said it would cover everything. It was all a lie to get us sucked into the payments for them to pay nothing! I do not recommend Endurance Warranty for anything! It is a waste of your money!!
Endurance farms out their claim adjustment to Smart Auto. They will not answer your calls, currently on hold for over one hour after the finally submitted their "authorization" to my dealer leaving out part of the repairs with NO explanation. They will not return calls from my service advisor nor my emails. When I call Endurance they just push over to the claims line at Smart Auto where no one will pick up the phone. My dealer says this is the worst experience he has ever had with a auto warranty I give them a zero
Business response:
******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
I was hoping this service would be helpful but I didnt want to make any judgment calls until I had a claim. Well my first claim is supposedly covered for my AC Compressor. Their claim about 24 to 48 hour answers?? NOT TRUE!! Its been about 6 weeks and my shop has had to submit their labor charges to them 5 times! They kept saying they had not received them and my shop showed me where they had emailed them. Finally got one of the account specialists to stay on the phone and do a 3 way call with my shop until everything was at... read more
Business response:
*****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
This company will just take your money and not pay your claims. Any technicality they can find they will use. If you are buying a warranty from this company keep your receipts for anything. Theyll want them or they wont pay your claim.
Business response:
*****, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
WE have been STUCK with this car going on 2 months now. *****, and **** have been playing hide and seek for a very long time to the point that WE have not received a single call back. The customer has reached out to the State Attorney General to file a complaint against Endurance, mainly ***** & ****. You guys have sent the inspector out the 1st time that came and inspected the car and confirmed the failure. Then you guys sent an inspector again to get an oil sample. Now you are requiring us to do the inspector job by taking... read more
Business response:
Thank you for your review. All feedback is important and were sorry to hear you or your client had a negative experience.We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ***************************************** you,The Endurance Team
To start with I signed up with this company because I thought they were legitimate. They asked me to do a grace ****** on my car because it was a used car. I did such and then I had a major engine failure. I had a valve go bad in the car which resulted in falling into the bottom end of the motor and blowing the motor up.. they should have fixed this car no questions asked. But instead of fixing the car They searched for a loophole until they found one so they could deny the queen this was wrong on several levels ****** they ... read more
Business response:
***, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
So I bought this service back in November of 2023 because I thought at the time it be something good to have and still do if theyd honor the contract I purchased the elite plan which is supposed to be one of there best plans at like $285 per-month so when I went to file a claim to have repairs done on my truck for a bad turbo charger I was told that the service didnt cover gaskets and seals therefore they couldnt cover the cost on a $2800 turbo charger so I ended up replacing every gasket and seal on the engine for $4500 onl... read more
Business response:
***, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
Extremely aggressive business tactics they call all day asking me to commit to a policy each and every day Ive block all their calls and they started calling my wifes phone number how they got my wifes number your guess is good as mine now theyre sending me mail making postcards read like its from MVA it reads MOTOR VEHICLE NOTIFICATION my insurance is lapsed but its not lapsed please dont do business with them
Business response:
*********, were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.