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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company is an outright scam and refuses to leave me alone!I have never contacted this company inquiring about their services yet they have sent me WEEKLY mailings about a vehicle that I have NEVER OWNED!!!I have called them every time one comes in the mail and asked nicely to be removed from whatever list they have and been told EVERY TIME that I am no longer going to be bothered just to turn around every single week to another of the SAME letter!I am on their opt-out list, the do not call registry, and I have asked the... read more
Business response:
*****, were sorry to hear about your experience. Please allow up to 10 business days for your opt-out request to process. You may receive additional mailers during this processing time. We appreciate your patience. Feel free to send us any questions at ***************************************** you, The Endurance Team
Endurance they fail to pay anything on our warranty. Zip- Ready to take your money.I will NEVER TRUST THIS Company ever Again.Poor customer **********************......
Business response:
****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
This place *****. It's horrible don't get a car warranty there.
Business response:
Hi, Ch Ho. At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at ***************************************** you, The Endurance Team
This company is full of lies and deceit! Buyer beware! They will not pay for warranty repairs, they ask for your maintenance records, and dont provide you with a way to send the requested documents. I called in over 4 weeks ago after taking my car into dealer because my car had been driving funny. After diagnostic the results came in that I needed a new transmission. I called endurance and was directed to ccd where ******* took my call and informed me that I needed to send in maintenance records and give the facility permiss... read more
Business response:
*******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
Endurance Warranty Services - 1 Star I've had the absolute worst experience with Endurance Warranty Services. My 2014 Dodge Durango RT, 5.7 Hemi, has been in the shop since April due to a failed tappet, a known issue from Dodge. Despite this, Endurance denied the repair work, citing "lack of maintenance." This is entirely false.An independent third-party inspector confirmed that the engine is super clean, with no signs of sludge build-up or poor maintenance. We provided three oil change receipts as requested, but Endurance s... read more
Business response:
*****, thank you for your review. All feedback is important and were sorry to hear you had a negative experience.We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ***************************************** you,The Endurance Team
"Wear them down until their will breaks"....."Do not use Endurance. Do not waste your money here. Don't use Carshield either. Use extended warrantees offered directly from your manufacturer and possibly your dealer. All the other single star reviews on this company are almost identical to what I have gone through. They do not give you a response to your claim, it all goes into a "black hole" deposit email during the process. You have to call them to find out the status. The dealer I have been using has also not received a tr... read more
Business response:
Hi, ****. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I was misled to believe I had a certain contract that I actually did not. I had 3 services requiring use of the benefits and they were denied because of the contract I thought I had but didn't, did not cover the services. I spent out of pocket nearly ***** for service not cover with my contract. I recommend reading the contract closely, ask questions make sure you have the correct contract. I paid two years plus for the contract and only had one service that was covered. I would never recommend this company. I should have st... read more
Let me first say, the only reason they are getting 1 star is that it is required to leave a review. I recently had trouble with an alternator on my 2012 GMC Acadia. I reached out to Endurance to make sure it was covered by my warranty. It was. I was instructed to take it to an auto mechanic to have it officially diagnosed. $150 for that diagnosis. AFTER that, Endurance denied my claim due to the warranty was no longer valid. The value of my vehicle had surpassed the compounded claims made against the warranty. I called earli... read more
Business response:
Hi *****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
This company has denied every claim I have submitted, the last one still has me scratching my head. ** needed an evaporator diagnosed by two different dealerships, Endurance came out to the dealership to deny the claim, said I needed to pay a lift kit surcharge. I did not add a lift kit, the truck minus the new motor I had to install is the same as it was when purchased, no lift kit added. They were not able to tell me what a lift kit has to do with the ** and would pay to fix the truck. I called the company I purchased the ... read more
Business response:
*****, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.