This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I called to cancel my contract for a car that was covered, but that I sold. I spoke with someone named *****, who was very argumentative would not let me get a word in and refuse to give me the information I needed to cancel. I ended up hanging up and calling back and I finally got the information I needed Their tactic of stalling and trying to sell me a policy I dont need unprofessional and very scam. I would not do business with this company again.
Business response:
****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
I'm helping a friend try to get her car repaired because she's about to have a nervous breakdown from dealing with this company (I'm writing this with her permission - her information is provided). Her car has an Endurance extended warranty & has been at the dealership mechanic for about a month now because Endurance is delaying the process at every step. It appears they are saying the engine needs to be replaced. As if that wasn't stressful enough, Endurance has been slow getting an adjuster/endurance rep to see the car, th... read more
Business response:
We're sorry to hear about your friend's experience. Wed like to see what we can do to make things right as quickly as possible. Please email us directly at *********************************** with the plan holder's name and contract number, and we will be in touch soon. Thank you, The Endurance Team
THEY decided they needed to inspect the vehicle at the repair shop, requiring me to need a rental vehicle for an extra two days. They are refusing to extend the amount of time granted for a rental vehicle. On top of that, I bought the supreme coverage, which turns out only pays for a $30/day rental. Well, an economy car is $50/day. When you pay over $130/mo for your repair contract, you expect better customer care than this. Im considering canceling following this repair.
Business response:
*******, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
I bring my truck to the **** dealership Because I have problems with the transmission after gets hot in the dashboard ************ came and they drove around the corner and they said is nothing wrong with it what the dealer told me is *** is a big amount of money they look for any excuse for not to paid because is was $12000 dollars they dont want to pay
Business response:
****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They are a rip off. I received a letter from them that implied my warranty would be obsolete and to keep it current to call their number. On 11/20/23 I spoke with *************************** about my warranty, I was under the impression that that my current warranty company merged with Endurance. He knew I had a warranty but was confused by some of my comments, I asked if my warranty was legally binding and I had other questions, he didn't lead on to the fact that in fact they were two separate companies. I agreed to Enduran... read more
Business response:
*****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
I never received my ID card or insurance card till date and this makes me uncomfortable I was told my policy would be emailed to me or posted to me pls I need something to be done asap
Business response:
*******, we're sorry to hear about the issue. When time allows, please send us an email at ************************************ We'd like to investigate your concern and help you as soon as possible.Thank you, The Endurance Team
This is the most conning, deceiving, bad deal of a company I've ever dealt with! This company should be shy down! I took put a contract with this company on April 9th 2024 but changed my mind on April 10,2024. I called Endurance and asked for a refund mind you they were not suppose to take any money out of my account until the 12th of April. So their customer ********************** person *************** gets on the phone and does everything but stop payme t and get me my refund! Here it is May 26, 2024 and still no refund! ... read more
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
This is WORST company. They wouldn't pay even 1/2 of the total bill. The adds say that you just have to pay $100 deductible. They advertise with famous people to get your business. Don't go with Endurance
Business response:
*****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
This company harassed people with unsolicited phone calls and emails. They also refuse to unsubscribe individuals without providing private information and will hang up on you if you call. This is an issue of harassment.
Business response:
****, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right.Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.