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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Gave a 1 star cause there is no lower, this company is a ripoff, filed my first claim and they found a loophole to keep from paying for the repair, some advice to new buyers,if you carry any type of tools regardless of what they are get the commercial coverage because that's how they got me. Personal use van with a few painting tools I was using to paint my condo down south. Claimed they would not cover repair because im using it as a commercial vehicle since the tools were in it. Cost me ****** out of pocket to get my vehic... read more
Business response:
*******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Endurance Warranty Services, L.L.C. are a **** to get your money, I filled a claim for a broken transmission, May 8th 2024, They came out and inspected the pickup and told the Mechanic that they would not cover the claim because of the tires, First of all it is a 2 wheel drive truck and the front tires happen to be a little smaller than the rear, They say this is a modification, but any mechanic will tell you that if the tires are the same per axle it will not hurt a 2 wheel drive truck.So they are just looking for a reason ... read more
Called to cover one of 4 cars and spoke with the representative regarding coverage options. Was advised to get their best coverage for my 2012 ******** S550 with with 74k miles. I inquired on what was covered with this plan. Decided to go with that plan at ****** per month. Recently took the car in to have some work done and found out the Endurance only pays a labor rate of ****** per hour. Theyre ****** per hour supposedly what the average for my area. No respectable dealer that is capable to do work that was needed, charge... read more
Business response:
***, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
Cant make a zero star review unfortunately. Called to start a claim. Was told to take it in and have the shop call when theyre done. Shop called when they were done and got denied cause they didnt call prior to diagnosis. Had a whole conversation with someone in customer ********************** then got transferred somewhere else to cancel my policy with them and the guy doing the cancellation cant hear me. I pay 300$ a month for the last year and when I need the help theyre worthless.
Business response:
Hello ****, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
The first gentleman that I dealt with when I first purchased the warranty was very kind and polite on the phone. Three days later, my husband told me to go ahead and canceled that #Warranty because he was going to research and find the best #Warranty out there. When I called to cancel, I spoke to a man named *************************** and he was so rude and pushy about simply just canceling after only three days and refunding me my money. He pretty much told me that I was stupid for canceling. I would never do business with... read more
Business response:
***, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Terrible and dishonest company. A week ago they approved the claim on our car. When our mechanic called they denied the claim. I cancelled the account.
Business response:
***, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Dont use them. I signed up 4 months ago for what i thought was top of line warranty with them at $177 per month for my Lexus 400. I had AC go out last week. They offered half of what a reasonable mechanic ( not dealer) wants and would only approve after market ( likely Chinese) parts that are hard to get and only available on- line. They did not want to provide thr parts when asked and were rude and unhelpful. Approved a 900 cost for a 1700 repair. Not worth their premium. Go elsewhere and ask about factory parts vs after- m... read more
Business response:
*******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I wasn't aware something like this was possible or exist.
This warranty isnt worth the paper its wrote on. Talked to someone in claims who told me my issue would probably be covered. Filed claim it was denied. I told them I wanted a complete bumper to bumper warranty when I bought it. I did not get that, took me about 2 months to ever get a copy of the contract. Everyone I talked to In customer ********************** was rude and could care less. Its just a money racket, there warranties are trash and pay for nothing.
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.