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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was told on the phone when I called to inquire about their insurance, that I should sign up immediately to get all the perks, that it was 100% guaranteed refund if I decide to cancel within a small window. I did cancel once reading the contract, but they kept $29, which was undisclosed as un refundable. Who pays $29 to read a contract! That is not what I agreed to. Glad I got out when I did, but want my $29.
This company DENIED my claim as quickly as they could when a licensed repair facility diagnosed the vehicle when an engine light came on and the first garage said it was a timing chain that needed repair . The vehicle then completely seized a day or two later and the next garage I took it to said the entire engine needed to be replaced!!!The adjusters from endurance agreed but when the maintenance reciepts were submitted the first garage put a $15 additive in the engine and endurance saw that and said I now VOIDED my contrac... read more
Poor customer **********************, they will not let you speak with supervisor and transfer you over to a non responsive hold and eventually hang up on you , pathetic experience, they will cancel your policy without informing you and will not reinstate
Adjuster could not be reached to review a claim, going on four months with our car in the shop without resolution. Repair facility says that Endurance is the least cooperative warranty company they deal with. We have provided documentation of regular maintenance conducted, manufacturer references for all work done while we have owned it, and still have zero movement on our claim for an engine repair. I would be happy to talk to a senior adjuster but unfortunately have only been able to talk with customer ********************... read more
I purchased an auto protection policy in 2023, spoke to a *** named **** ***** and was sold a policy of $194.19 for 18 months. Nevertheless, instead, I began receiving a $165.19 per month charge, I called to question it, the 2nd *** told me that he would rewrite the policy, and credit my account, he informed that he would call back with the details, needless to say, he never called. I called to follow-up, I spoke with the Receptionist who tried to connect us but received no answer, so I left a message, still no return call. ... read more
Business response:
Hi, ******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Customer ********************** representatives are not helpful! Managers never returned calls! Denied claim without proper due diligence! They refused to give any paperwork on reports thats they say they have! Wont honor contract warranty!
Business response:
****, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
Very misleading and do not explain 5service to new customers. I would advise to do your research!!
Business response:
Thank you for sharing your feedback, *********. If there's anything we can do to improve your experience, please feel free to send us an email at ***************************************** you The Endurance Team
Very easy to sign up. Was told I had 30 days to review and cancel and I would be fully refunded. Originally I was given all the discounts. Bringing my cost to $139/mth for 25 months. Tried to cancel after reviewing and was given now a senior discounts. I thought I already had that! Now payments down to $109/mth. Still reviewed didnt feel it was something I could do at the time. I tried to cancel a second time and man named **** wanted all the reasons why, insisted on talking to me. Kept me on the phone for hour plus wanting ... read more
Business response:
*****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
******** told us we would not have to worry about anything is something happened to my auto. Year and a half the motor started going out 3 times they denied my claim after I gave them all the info and paperwork they requested. They wouldnt even talk to us person to person . After three times of taking to the shops they referred to us we are out ******* out of pocket expenses and my auto is still not fixed. They are ****** . Do not purchase no matter what they say. They do not even deserve a 1 star. They will take your money ... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.