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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I called and they told me the front driver and passenger wheel bearing was covered. I was told to take the car to the dealership and for them to file a claim. Once I got there, they filed the claim and it was denied. I told them I just called and they let me know it was covered. Thats why I brought the car up here. Well I called them back and they stated that even though they told me the wrong information was covered, Im still responsible for the diagnostic and they will not Compensate me. Horrible horrible company they do n... read more
Business response:
***** were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Solicited me for $148.00 coverage they said was going to expire on my vehicle. My husband paid it thinking we were in danger of losing our coverage while I was not home. I tried to stop the payment, but they got the money anyway by saying I had authorized it. WE DO NOT, NOR HAVE WE EVER PAID THIS COMPANY FOR AN EXTENDED WARRANTY. THEIR SOLICITATATION TRICKS YOU INTO THINKING YOU ARE LOSING COVERAGE WHEN YOU ARE NOT!
This company is a rip-off. When comes time to need your warranty. They always come up with some kind of BS reason to NOT pay for the repairs. The one star is because they spelled their name correctly. Don't do it. Find another company.
Business response:
*****, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
I initiated the process to cancel my policy, expecting a fair and prorated refund. However, Endurance Warranty Services displayed a blatant disregard for ethical conduct by intentionally delaying the cancellation, evidently aiming to avoid issuing the prorated refund I am rightfully owed.Their lack of transparency and unwillingness to cooperate reflects a company that prioritizes profit over customer satisfaction. The deliberate stalling tactics employed by Endurance Warranty Services are not only unprofessional but also a b... read more
Business response:
*********, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Purchased warranty on two vehicles, decided to cancel one of them in September. I am due a refund and have been going back and forth with customer **********************. About not receiving the check.After several calls I was told a check had been sent November 28th. Im still waiting for my check. ( HORRIBLE CUSTOMER ********************** )
Business response:
******, we regret to hear that your experience didn't meet your expectations. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
Has been a huge pain in the butt! I still havent gotten my car back and its been at the dealership for 6 weeks ????? this has been very eye opening to the amount of bs a warranty company can pull on customers. Im applauded.
Business response:
********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
When the mechanic called to see if the items were covered he had a very hard time getting information and then was told that no electrical items are covered under this policy. After spending an hour on the phone with customer ********************** and claims. I was informed because of the age of the truck that the electrical parts that are covered are the items themselves and does not cover wiring or anything else. I believe all the reviews were payed for and not by real customers. As the mechanic got the run around and the... read more
Business response:
Hi *****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
I could go on for a long time but they have taken enough of me. We heard no we cant at every step working with them. Their roadside assistance is a third party I believe the worst interaction Ive experienced in my life. It took from Monday to Thursday to get my car taken to a shop that would take Endurance Warranty. The two first. were two very respectable car dealerships in town. Both claimed that they would never work on a vehicle covered by an Endurance Warranty. They both said they( Endurance)did not honor their contract... read more
Business response:
******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
New policy holder. Was told the policy not in affect till after 1 month and **** miles...this was fulfilled. After an additional 230 approx. ******* took my car (2016 ******* for change of spark plugs as I felt was needed....( I bought the car in 2020). ****** checked my car and determined it was the transmission. They informed me and immediately notified Endurance who sent their Adjuster to inspect it. On day 2 the inspector recommended that the transmission be broken down to inspect the problem....( the breakdown would be ... read more
Business response:
Hi *****, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.