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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Purchased top tier plan for car at the time of contract purchase it was not salvage title then car was in accident then became salvage title endurance denied claim stating reason for denial was I lied on application about car being salvage title when in fact when I first signed up it was not salvage it became salvage title 7 months later after signing up.
Business response:
We appreciate your feedback, Royal. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
Absolutely horrible customer ********************** and refusal to cover issues. Purchased this warranty thinking I had the best warranty on the market and the dealership was astonished that they sold me a glorified power train warranty with so many exceptions to ensure they never have to pay out. The ******* offered a partial refund if I provide a written cancelation request which is required to be notarized. I never had to sign for the warranty and was not provided a copy until I tried to make a claim. Yet now I have to ju... read more
Business response:
Hi *******, thank you for your review. All feedback is important and were sorry to hear you had a negative experience.We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ***************************************** you,The Endurance Team
I believe it's extremely important to expose a most critical situation.I had done research for extended warranty companies and chose Endurance.Finally after having the warranty for quite a long time, I had an issue with my vehicle that needed immediate attention.Important to note, my Infinity QX80 has only had service at the Infinity dealer.The issue was the fact of the starter. The extreme concern having been left stranded twice, when trying to turn the vehicle on, it finally started.I contacted Infinity and they explained ... read more
Business response:
Hi *******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Horrible experience, shady practices and policies. Did my part just for them to tell me they can't do anything.
Business response:
Hi, *******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with the details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Horrible, this company has no customer **********************. Customer support is very rude an unsympathetic. They charged me 3 times for one monthly payment for some reason. Also started a claim and all the sudden nothing is covered. Sell nothing but lies... stay far away.
Business response:
******, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
Scam, I called to cancel the warranty a second time. Was told I hadn't called and canceled it at all already. The guy I talked with kept giving me the runaround and didn't listen to a word I said. I finally stop him from going on and on and he (******) wouldn't listen to me. Then he tells me he cancelled the auto payment but It will take 4-6 weeks for my refund because I missed it by one day to cancel. Doesn't make any since to me. All of a sudden I'm one day late. He sure should have told me that before all the runaround. I... read more
Business response:
******, at Endurance, we aim to provide positive experiences at all times. Is there anything else we could do to make it better? Please send us an email at ***************************************** you, The Endurance Team
Now I'm getting ******. 3 months. My refund has been processing 3 months and as ****** they tell u same c*** every time u call. And that there is no one higher up. Let me tell you. I'm the one who will not stop till I get mine and my boyfriends refund back!!! That's a promise!!!!! crappy warranty loop holes so they don't have cover nothing for you. Lies.
Business response:
*******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Endurance sucks!!! You don't even deserve one star!! I canceled my policy because they didn't cover the things I wanted cover so I went with another company that did and they were even less expensive. They said it takes 30 days for them to even send out my refund. Two weeks go by and I still haven't received my refund. So I called and they said they haven't even sent it out yet. Then they said they promise to send it out on that coming Monday. Well a week and a half later no check. So I called and they STILL haven't sent out... read more
Business response:
*****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
just another warranty company that is out there to steal your money - pay monthly and then discover it doent cover anything, ok, that was not my case filly but . The sales rep completely misled me of what is covered . I already have been lied to by car ******* about what is covered or not so before my trial month expired to confirm what i was told . Oh it was all a lie , the drive ********** included as i was told . I requested a refund and they refunded me only partially . and that is the other reason for the one star . app... read more
Business response:
*****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.