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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not happy Im getting my money back for one month but they scammed me back in December making me think it was the warranty company I already had on my vehicle and still do and made me pay $169 telling me it went up for some reason then I find out I just got scammed into buying into another warranty company I know only want $160.60 something dollars back for this month. I want my money back from last month too. I am about to *** you big time I have the entire conversation recorded on my business phone talking to this man he to... read more
Business response:
Hi *******, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
I have been having SERIOUS issues with the company that they use to do their ********; MEPCO.I have a service contract with Endurance which is supposed to mirror the bumper-to-bumper service contract that I came off of. I hope that they (Endurance) has been up-front with me and that when I need to have something done, it will be covered. MEPCO has been charging my CC for the service plan on the 10th of each month, which was agreed upon. However, they have also been charging that same CC for an amount that has nothing to do w... read more
Business response:
****, we're sorry to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
I had 30 days to review this contract with *********** you hear on the radio, aka Endurance Warranty, to see if I like to cancel or keep the service. ******* who called me back after inquiring about pricing and coverage, even after telling him I was just shopping around, had a surgery coming up, disabled, and was just looking for information, ensured me they were backed by the BBB, and that he would give me a deal only today, but don't worry, I have 30 days to decide wither I'd like to keep the policy or I can call in at any... read more
Business response:
*******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
I wish I could give zero stars when I purchase the coverage I was unaware what was not covered since the sales representative stated everything was cover accept for sunroof. Now that I tried to use the coverage it's not covered and I have to pay for the diagnosis of the vehicle. I am canceling this service it's not worth it if you still have to pay out of pocket. What a scam beware of sales representative who don't explain coverage and what's not covered. They took my money for no service given.
Business response:
*****, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
**** declined four times repairs. That they sold me I wouldnt have to worry about repairs. Lie lie lie
Business response:
****, we're sorry to hear that your expectations were not met. When time allows, please feel free to send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, The Endurance Team
I called for a quote and they got all information including vehicleID number, make, model, address and email. They said do not have at my address; they should ask the address first and know that they do not offer, now they have all my info and only god knows what they do with that. Very unprofessional
Terrible company terrible service reps they just take your money and refuse to cover things. DO NOT WASTE YOUR MONEY ON THIS COMPANY
Business response:
We appreciate your feedback, *****, and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. Please send us an email at feedback@endurancedirect.com.Sincerely, The Endurance Team
If I could give 0 stars I would!! I have TWO different different warranties on two different vehicles and ENDURANCE IS THE WORST!! first off they lie about their services. The barely cover anything and if they do cover something its only ***** percent of what it cost to repair. Also when u make a payment they go back in your account and double charge your debit/credit cards without your permission. When you call to confront them they say it is a computer error nothing they can do and will not refund your stolen money!!
Business response:
******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They never return your calls,and they won't transfer you to a supervisor
Business response:
******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.