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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Total nightmare trying to file a claim. My car has been gone for 2 weeks already for a 2 day job. Every 2-3 days, they ask for something different. 1st it took the adjuster 4 days to come out. Then I had to turn in oil changes, ??, then it was take turbo off to send ?? ??, now they want a video of the turbo off. Remember, if denied, that's 7 extra hours I'm responsible for, when they could have asked for a video the 1st time the turbo was taken off. No rental car. $650 out already for transportation for 2 weeks. No urgency t... read more
Business response:
******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send ** an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Needed a new engine for my truck due to a non oil-change related issue. Endurance, after 3 months denied the claim stating a discrepancy in our oil change records. They made this decision after they had the dealership tear down my truck to find out what caused the issue. Then when the dealership had the cause, they refused to send an inspector out and denied the claim. We produced all our oil change records from the time of purchase (2 years). Bear in mind that the truck was purchased used. They authorized the tear down of t... read more
Business response:
****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
According to their website you have multiple ways of contacting them to have yourself removed from all methods of contact. It's a lie. I called the number and was told there is no way to remove my name. The lady just about called ME a liar so I started reading the website to her...she hung up.
Business response:
******, were sorry to hear about your frustration. Please call us at ************** and we can assure you an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing or call lists. Thank you,The Endurance Team
If I could give them 0 stars, I would! I contacted Endurance August, 2022 shortly after purchasing my 2013 *** 750li x-drive. I heard they were a reputable warranty company so I requested their best coverage warranty and purchased it. I had some repair work I needed done so I made an appointment at the local *** dealer and dropped my vehicle off Nov, 2023. After completing the diagnostic, the service department contacted Endurance for approval and was denied. I called Endurance to see why the claim was denied and was told th... read more
Business response:
******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send ** an email at ***************************************** you, The Endurance Team
I recently had to have my alternate replaced on my car and they only wanted to cover what they could have sent to ************** instead of allowing ************** to use one that they could warranty. As a result of this, I wound having to pay $250 more on top of my $100 deductible
Business response:
*****, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
**** **** **** Please do not purchase this insurance If theres a TSB. Technical Service Bulletin On *********** problem, this company will not cover repair.My truck had a TSB 3.5 yrs ago on a possible problem, and now I had problem and Endurance would not cover repairs Cost me $13,500 ********************* If I could leave less than one star I would
Business response:
Hi, ****. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
DO NOT DO BUSINESS WITH THIS FRANCHISE!!!!IT'S A SCAM!!!!Signed up with this company in April/2023. I took my vehicle to the auto shop (in September/2023) for a front end repair. I told the mechanic (****'s Auto Repair) that i have the Endurance warranty. After a couple of days, i get a call from the mechanic saying that Endurance has denied my claim. So, i called Endurance to see why my claim was denied. I was told by the rep that a claim was never filed (someone is lying). At that point I didn't know who to believe. I told... read more
Business response:
******, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
Well, had a great conversation with a representative named *** who boasted about Endurance being their own Administrator. I was calling to start coverage on three vehicles, with a price quoted at $198 for 27 months for one vehicle, all was good, until I reminded her this was a cursory call to gather facts and prices. She very immaturely claimed her system would not allow her to go any further and I could call her when I was ready. I tried to continue the conversation to gather the quotes for the other two vehicles, but the i... read more
Business response:
En *******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send ** an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Per the dealership mechanic, my engine failed due to a timing chain issue. I was told by Endurance my claim was denied because an oil sample that had been supposedly sent to an oil lab for testing came back as a different viscosity of oil than my oil change receipt stated. I asked to see the oil test result and was told that was private information. I was told if I had new information about my vehicle I could submit it for review to have the claim outcome reconsidered. The dealership that was handling my vehicle recommended ... read more
Business response:
*****, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.