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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This business is a fraud. They advertise about warranty, but when you call to make a claim, they deny it. They don't cover sensors which is a major component for vehicles. I am so disappointed that I have paid these people for over a year, with nothing to show for it
Business response:
*******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you. We look forward to hearing from you.- The Endurance Team
I had the worst experience with endurance it cost me out of pocket $12000 they did nothing to help me. They did everything they could not to pay for it Dont use them
Business response:
******, thank you for sharing your feedback. If there's anything we can do to improve your experience, please feel free to send ** an email at ***************************************** you The Endurance Team
I feel like I was dupped. When I bought my coverage, I was told I was buying the "premium" coverage that gave me bumper to bumper coverage. Come to find out that "seals and values" were an add-on. We discovered a problem with our car, took it to an authorized repair shop who informed Endurance it was a seal and value issue, Endurance then proceeded to instruct the shop they needed proof and to tear down our engine. Now I'm stuck with a repair bill that will cost me more than my car is even worth! Buyer Beware - Endurance wil... read more
Business response:
****, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
Terrible company. I had 2 cars enrolled and they said it would be best coverage came to make a claim and not covered. I sent in cancellations to the email provided no response and card was charged.Company is a scam
Business response:
*****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Pretty much told me on phone that I can cancel anytime I never use it, l found one half the price cheaper and covered more so I canceled it. Only refunding half of what I sent to them, stating they take a percentage out of it must be a 50% percentage that IT does not State on contract how much and that is not right when they told me I would get a lot more signing up. Still waiting on my refund it has been approximately about 3 months and they keep giving me the same old story but it seems to be everybody else too. Oh we mail... read more
Business response:
****, were sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and high-quality standards. Please send ** an email at *********************************** if you would like to discuss your refund further.Sincerely, The Endurance Team
Is garbage endurance it doesnt work and they are scammers
Business response:
Hi *********, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
This company has horrible service. It is a complete waste of money. They go thru great pains to make sure they can deny your claim. They make false promises on the front end, then have a completely different explanation on the back end. Their hold times are ridiculous. Customer ********************** doesn't have a clue about what company does or how it works. They've denied both claims I've filed and can't explain why. I was stranded for over 3 hours one day trying to get road side assistance. The number they have on the ap... read more
Business response:
******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
This complaint is regarding Endurance warranty company.They you their warranty coverage but when you go to use it they say it doesn't cover the things that were repaired.
Business response:
********, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Horrible company to work with! I would give 0 stars if I could. They delay everything. My van has been in the shop for 2 weeks first waiting on an inspector to come out and approve what the dealership said needs to be fixed. Now, they are waiting on someone to call back and approve the repairs a week and a half after the inspection. Then the company denied some repairs saying I have to get the problem on video while driving. It's against the law to drive with a phone in my hand as well as that would be super dangerous and di... read more
Business response:
DJ, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.