Endurance Warranty Services

Michelle J 

on BBB

2 years ago

I called in yesterday after seeing Motortrend and other rating sites recommended this company. HUGE MISTAKE! I spoke with ****************** yesterday and signed up for a +$4k policy for my ******** ***** Later, I changed my mind the same day after feedback from peers as well as from my preferred shop. I emailed ****************** my request to cancel with no response. I later called and was told the transaction would simply be voided. I was charged $177. And $29 and have not received a refund! In addition to this no policy ... read more

Jack I 

on BBB

2 years ago

I've had my Endurance warranty for 7 months. I had a check engine light on my vehicle and took into a local Chevrolet dealership in **********, ***** Nov 15, 2023. Now it's December 8, 2023. The dealership and I have called the adjuster assigned to our claim every day for the past 6 business days. We've gotten no call backs. Customer ********************** says we must talk to the adjuster. The codes on the *** showed timing chain issues and a problem with the servo unit in the transmission. Although covered in the contract ... read more

Scott Y 

on BBB

2 years ago

Unfortunately, this company sends out deceptive letters worded to convince people that they are already signed up and using this service. They slyly allow people to sign up. Then for those that need to cancel, they dont respond, dont process refunds, and even require a document to be notarized. Wow! Notarized! Feels like lining up challenging hoops to jump through to discourage following through with cancelling. This is the worst of the worst way to run a business. If you receive a letter from Endurance, run the other direct... read more

Steven G 

on BBB

2 years ago

Endurance Warranty Service sent me a letter informing me that the contract extended warranty I purchased on my 2014 Dodge Challenger would not be honored. Why did they inform me of this? Because they are losing money on the contract and so they just voided it. If there is fine print on the contract the local Dodge dealer sold me I was not aware of such fine print. Had I known about this I would not have bought the original product. Be sure and inquire about contract cancellation when dealing with this company. Or you could f... read more

Zaid A 

on BBB

2 years ago

Absolutely horrible experience with this company. All of their "good" reviews are fake. I recently purchased a coverage contract "platinum" level on 7/7/23 for my 2019 Audi S4. The person who sold me the contract over the phone was *******. At the time, my car had ****** miles on the odometer. Keep in mind this Audi of mine is in great shape, all routine maintenance performed and well taken care of. To my surprise, about 3 months ago, my car started to have problems. Which shocked me being that I have not had any issues. Non... read more

Cindy T 

on BBB

2 years ago

I received a letter from this company today and I never heard of it until today. I do not have a policy with them, but yet they are "informing" me they can no longer honor the service contract designed specifically for my vehicle. What vehicle you ask? I am happy you asked. I did an online insurance quote for a year, make, model of a car, I was not buying, just to get an idea of what the current insurance rates would be, and those name brand vehicle insurance companies sold my name. I am getting all kinds of mail from compan... read more

Jacob M 

on BBB

2 years ago

This company denied a valid claim and WILL NOT have a manager speak with me. The customer ********************** rep said "He is well aware of your calls, you are not high on the priority." Unacceptable ... ******** Dealership said my claim is 100% valid and that the cause for failure is covered under my policy. Endurance is trying to claim that the cause of failure is due to a TSB which is not covered but **** said they can easily prove that is not the case. BEWARE. Customers are not a priority at this company. They will li... read more

Jacob M. 

on BBB

2 years ago

This company denied a valid claim and WILL NOT have a manager speak with me. The customer ********************** rep said "He is well aware of your calls, you are not high on the priority." Unacceptable ... ******** Dealership said my claim is 100% valid and that the cause for failure is covered under my policy. Endurance is trying to claim that the cause of failure is due to a TSB which is not covered but **** said they can easily prove that is not the case. BEWARE. Customers are not a priority at this company. They will li... read more

Steven S 

on BBB

2 years ago

I took my Ram **** into the shop for an ABS pump replacement (restricted) and a small oil leak. After about 5 days of inquiring the service tech said he called and the claim was denied by Endurance because it has aftermarket wheels (which were on it when I purchased it). When I called I was told that the contract states that any aftermarket upgrades will disqualify the vehicle without paying for a supplemental plan. I believe this is nothing more than a scam which companies such as this will charge me $150 per month and then... read more