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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They have basically stolen our money. We can't start a claim on repair while vehicle sits in mechanic shop. Because Endurance claims that Mepco payment processing is holding back money paid for this warranty. Mepco now tells me it's Endurance.My husband uses truck for work while he's out of town for work and has to uber right now back from hotel to *******. We do not get calls back ever I have to call everyday
Business response:
*****, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
I would not recommend this company; it is a total scam. I attempted to submit two claims, and both were rejected. I lost my car key over the weekend and gave Endurance a call, only to find that they were closed. Upon reviewing the mobile app, I noticed I had key fob replacement coverage. I then called a mobile locksmith and obtained a new key, covering the expenses myself, thinking I was protected by Endurance. However, when I called on Monday, I was told I should have towed my car to a ***** dealership and waited for my cla... read more
Business response:
*******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
The Endurance company charged me for deductible and difference of actual labor cost. 421 at Christmas time! Not the $100 deductible! Beware!
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
This company has been ***********************. I have nothing good to say
Business response:
******************. At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at ***************************************** you, The Endurance Team
Do not be fooled by this company. They are sending out letters that make it seem your auto insurance has run out and you need to renew with them. Letters are very formal and intimidating. Even have my make and model of my car. Where did they get this? Reading the letter, it sounds as if you wont have coverage if you dont go through them. I already have good coverage and its not through them. I checked. Top of form letter has in red OFFICIAL NOTICE:OUT OF COVERAGE . To me this is false information. My coverage that I have is ... read more
Business response:
*****, were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you,The Endurance Team
Buyer beware! Dont trust this company to be honest in their sales pitch! Would you pay $3,159.00 to cover your vehicle for ****** miles? I dont think anyone would, but that is what this company tried to do to me. Had I not read the contract completely when I received a copy, I would have been stuck with a warranty that would expire in less than one year base on my past driving!I was shopping online for auto warranty policy. At the Endurance Warranty site, I asked for a quote and I immediately received a call from their sales... read more
Business response:
*******, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
This company is a rip off. I paid multiple months on this policy just for them to tell me I had a car with a title that they couldnt fix. That should be checked before someone gives out money to them. I loss a lot of money just for them not to honor the policy. They are unprofessional and rude when I tried to get this cleared up.
Business response:
*******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They consistently paid less than the actual cost of covered repairs. Now they're claiming the value of our vehicle has fallen below what they have already paid for previous repairs, and because of that, they're not going to pay toward any more covered repairs. Based on the values they told me they're using, I would have maxed out coverage in August 2023, but they are still charging me $106/month for the policy, which they are telling me will never pay for another covered repair.Their contract states that the aggregate limit ... read more
Business response:
*******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
This complaint is against Endurance Warranty Services LLC and the unfair practices which they incorporate. My claim #CL11277001. On September 28, 2023, I took out two (2) policies - 1 for my 2011 Buick LaCrosse CXL & 1 for my wife's 2015 Buick Verano. Was sent an email, same day, stating that policies would arrive via email within next couple days. Never did receive these said policies.In November, my wife's 2015 ************ started having dashboard computer issues. Car was overheating and passenger seat belt error started ... read more
Business response:
Hi *****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.