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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
You do not receive the correct answers and service when applying for a policy he does not cover every thing that goes wrong with your car that you pay for as well as renting a car you does not get it a lot of renting space only offered 3 days for a rental
Business response:
********, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with your policy information, and we will be in touch soon. Thank you, The Endurance Team
I purchased this warranty on my 2012 Cadillac SRX was told everything covered except maintenance repairs and some of those would be covered for an additional cost do I purchased the ELITE package after ******************************************************************************** rear end.called Endurance to get ok for towing to shop car towed in 2 days later dealership informs me that the **** not covered & the rear end noise coming from rear end which is a 100% covered item was told they had to send out claims adjustor t... read more
Business response:
Hello ******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Doesnt stand behind worry/stress free. Filed a claim on vehicle 2 weeks before Christmas, claim got denied. This is our only vehicle and i have 2 kids. Shop is going to charge me **** for repairs and thats money i dont have. I paid **** for this warranty to keep from facing future repair charges so now im gonna be out a total of **** for a **** dollar repair.
Business response:
******************. We would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
pestered me, called noon stop, finally sent me to web page that had my car make and type, only to find out the expert I finally got to to answer my calls said they didnt cover my car, I simply tried explaining that their web site showed my make and model as an option and HE HUNG UP OON ME. classy!
Business response:
*****, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
Back in August, I decided to take my kia ***** to the local *** ********** because I was notified of some recalls that needed to be addressed and at that time my check engine light had been coming on as well so I was going to get it diagnosed. I purchased vehicle extended warranty insurance back in Dec 2022. I dropped my car off at *** on August 24th. I got a phone call from the service center saying that my car had been diagnosed and that it was a problem with the timing, and that they were going to contact the insurance. I... read more
Business response:
******, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Worst customer ********************** ever- they will never call or email you, you will get a different story from every person you speak to, it will take them weeks and several different people just to attach requested prior work invoices to your claim, your car will sit in the shop for a month, they will NEVER call or email you, and they will find a way to falsely deny your claim. Then they will promise you a refund and cancel your policy, but they wont really cancel your policy, after you cancel it in every way they reque... read more
Business response:
Hi *****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
I will not recommend ths company. My car is a 2017 and it was a 2017 when I purchased this policy. Now due to age of the car this failure was likely to occur.And my claim was denied.
Business response:
*****, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? We look forward to hearing from you.- The Endurance Team
I paid for the warranty, my vehicle was involved in an accident and they did not tell me it would void coverage. All the meanwhile they continued to take monthly payments out of my account. I have tried contacting various supervisors and support from their phone lines with little to no assistance. I am constantly passed around and told to call back with no resolution, just that a supervisor isn't available and to try again at a different time. Their automated message while on hold says they pride themselves on customer *****... read more
Business response:
*******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Subject: Complaint Against Endurance Warranty Services for Misrepresentation and Unethical Practices I am filing a complaint to address the unethical business practices and misrepresentation by Endurance Warranty Services.. I entered into an insurance contract after a detailed phone discussion, during which specific coverage details, including addressing oil leaks and other engine questions and end to end coverage areas, were verbally confirmed.To my dismay, when I attempted to utilize the coverage for these features when a ... read more
Business response:
*******, thank you for your review. All feedback is important and were sorry to hear you had a negative experience.We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ***************************************** you,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.