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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
First time customer and last time customer they lied about my coverage sold my information to 2nd party. All around is ********. Car shield is ******** too. My advice find you a nice shop and pray they have a warranty program. Do not waste your money or your time. I just canceled my contract today I advise you do the same. I was sold a gold package thats not even through endurance.
Business response:
We appreciate your feedback, Devorin. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
This warranty company is an absolute scam! I will never go through them every again. They made up their own requirements with every call we made, never emailed our signed contract, and refused to honor the claim with invalid reasons. The customer ********************** (minus one precious lady) was extremely rude, very unhelpful, and not one of them told us the same information. I would give them ZERO stars if it was an option.
Business response:
******, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
They did a great job selling the policy. That's where the good part stops. I was sold a policy and told to upgrade it to make sure all of my electronics were covered in the event of a malfunction. So when my touch screen started on the ***** I confidently approached and submitted my claim and they tell me. "you didn't buy the right package" So I cancel the policy of course because they sold me the policy, they made recommendations i act on those recommendations and they don't deliver. Then I was expecting my money back as th... read more
Business response:
*****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
I purchased a $4000 policy what I thought was a good policy to cover unexpected repair costs if something happened to my truck which I meticulously maintained it with a certified mechanic. Started having problems with the transmission slipping in low gear. Call Endurance and went to a recommended transmission shop from them. Was evaluated and was told need to be rebuilt. Sent documents showing my mechanic had replaced the transmission and oil filter lines. who recommended not replacing the transmission fluid at that time. I ... read more
Business response:
Hello ******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us investigate and find the right solution. We look forward to hearing from you.- The Endurance Team
Horrible experience. so glad I did not need them for a car repair!! i Googled them they are coming in as numger 1, I should have started my search here, the people that are leaving the one line good reviews are more than ****** CEO's. I had the contract for 11 months while driving the car then sold it. I was told no worries I would be issued a refund if the warranty was not used, I followed all there rules notorized the cancelation form. After 3 weeks waiting for a check i called to inquire and was told they were waiting for... read more
Business response:
*******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
Haven't had my vehicle for almost a month now, because endurance has made me and my mechanic jump through multiple hoops. Upon inspection of a COVERED repair, according to my policy, the claim was denied with the statement as follows, "This damage and damage characteristics were deemed pre-existing." With no explanation on how they decide what damage characteristics are pre-existing and which are not, they gave me no other information. I posed the question on how they can ASSUME that the wear was pre-existing. My mechanic wa... read more
Business response:
Hi ****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Don't waste your money on this company. Purchased a policy from them. Fast forward I put my vehicle in the shop was told it needed and AC compressor, Power Steering Pump, and Alternator. It took the shop three additional days to get the claims department on the phone to approve the work. They wanted to send out an inspector because the job was over $2000. Inspector came agreed with the shop that it did in fact need those parts. But then endurance refused to pay for full price of the alternator even though it is a covered par... read more
Business response:
********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
Absolutely horrible! I was promised high milage was covered. Once it was time to use the warranty they gave me a bunch of lies and said my trucks milage was too high and I'm not covered and no refund will be issued. Thieves all of them!
Business response:
*****, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right.Thank you, The Endurance Team
This has got to be the worst warranty company I have ever seen. Was told when they cancelled my warranty for oversized tires that I would get a full refund of 560 something now after 7 weeks of waiting on said refund I get told I am getting ****** and to talk to a supervisor I have to wait 72 business hours for them to call me to try and get my full refund. You also can never talk to the same person its always someone new.
Business response:
******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.