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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
After reading so many complaints about auto warranty companies, after i agreed to sign up. So it raised my suspicious nature. I had made 2 monthly payments to Endurance Mepco towards a 4 year $6000.00 warranty for my car. I gave Endurance $446.52, never made a claim, my car is running good, drove the requested **** miles in 30 days. I spoke to an Endurance rep and told him i want to cancel, i had to complete a cancellation form, with a Notary Public and faxed it back, so i figure i would be reimbursed with a pro-rated amount... read more
Business response:
Hi ***, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They mail you letters saying your car warranty is expiring when you never had a warranty with them. The send you one every month no matter, once they get your address. If you sign up you have 30 days to cancel BUT they wont send you the policy until the 30 days is over. Even tho they take payment immediately they wont cover any problems until after 30 days sign up. The did cancel my policy and refund my money in a timely manner.
Business response:
***, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
This company sends out "notices" that a price increase may be pending. Oh, really? I don't have a policy with them but called the dealership to make sure it wasn't my actual extended warrantee. What a waste!
Business response:
*****, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
I purchased a $4,905 policy which I paid monthly on for years. My final payment was a 1/2 payment and I was late to pay. I got a letter saying it would be canceled if I didnt pay by Sept. 14. I sent in the payment through my bank on Sept. 14. I It was for $116. They received it 3 days later. I WAS NEVER REFUNDED THE $116. So I assumed it was taken care of. I have never needed the $4,905 policy until now. Well, they canceled my policy and REFUSE to reinstate it. I paid $4,789 on time, and was late on $116. This is NOT how bus... read more
Business response:
Hi, *******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
They are the worst company I have ever worked with, they call you a liar and accuse the customer of Fraud , just so they can get out of paying a claim, I will be getting my money back, and suing them for breach of contract.
Business response:
Thank you for sharing your feedback, ****. We have escalated your concerns to our customer resolutions team, and a representative will be in touch with you soon. If there's anything we can do in the meantime, please feel free to email us at feedback@endurancedirect.com.Sincerely,The Endurance Team
I highly recommend not getting Endurance warranty services I was told all electrical components where covered then when I filed a claim I was denied they said it wasnt covered & I called customer ***************************** did not care so I cancelled my policy they are the worst do not use them
Business response:
***, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please email us at *********************************** so we can assist you further.Sincerely,The Endurance Team
I have a 2014 GMC Sierra ***** Edition, ****** miles. I have been with Endurance a very short time, 4 to 6 months and my A/C went out. I took it to ************************ my regular shop in **********, **, told owner my problem and my warranty Coverage was with Endurance. I asked if they needed my card are any type verification and he replied no. I returned home and shortly after I got home ****** called and said A/C work approved and my payment would be $117.00. Picked truck up next day along with repair ticket which all ... read more
Bought a 2011 *** 550 for my wife for Mother's Day. Two years later an oil pump failure required an engine replacement. I got the run around and eventually I was denied the claim. I did everything I was required to do as far as maintenance and regular services. I even had a *** tech explain that what happened was unforseen and not my fault. I even offered a compromise to extend my contract another two years so they could recoup some of the $14,000.00 that it would cost to replace the engine. I didn't get any response. That w... read more
Business response:
******, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
Endurance auto warranty is the absolute worst company that I've ever dealt with. Ever! They promise that they will cover oh so many parts on your vehicle and then when you bring the vehicle into the dealership, they cover nothing. I just paid $220 for an endurance warranty and when I got to the dealership, they denied everything. I had multiple basic repairs that needed to be done to my 2014 F150 and they didn't cover anything whatsoever. The endurance salesman gives you such a great sales pitch at how comprehensive the cove... read more
Business response:
******, were sorry to hear about your experience. We want to learn more and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.