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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could give them a negative stars I would. Had wheel bearings go out on a dodge caravan resulting in a $1000 repair bill that was denied although had the prime coverage. Was told the spindle was covered but not the bearing although the spindle and bearings are one and the same. Extended car warranties are a SCAM!!!!
Business response:
*******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
I would give zero stars if I could. This company definitely is very misleading. I was completely mislead and blatantly lied to in a phone conversation but as the final employee I talked with told me there is no proof of what was said in our conversation. I had a difficult time canceling both my vehicles warranties. I'm sure so they could get more money from me and they still lied and tried to scam me more. All I wanted was to cancel my policies and that should have been simple but was not. A refund would have been nice for t... read more
Business response:
******, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
Unethical and unprofessional business practices. On my first attempt to file a claim I was told the policy I purchased did not cover the part and I would have to pay more to get the part covered in the future. I was never offered a higher level policy. Needles to say upon upgrading my current claim would still be denied. So, I chose to cancel. Submitted the cancellation letter that was sent to me. Received no partial refund as promised. Fast forward, receive a letter saying theyve made several attempts to contact me for a la... read more
Business response:
*****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Received a letter 11/15/2023 stating that the extended warranty that I originally purchased at the same time I purchased my vehicle would not be honored unless I paid them an additional fee of $179. I contacted the company, because I DIDN'T purchase an additional warranty, and I had no idea what they were talking about. I asked to opt out of any communications from their company. He then went on this long "sales" pitch about how I need it before my vehicle breaks down. It may increase because of inflation, and I should take ... read more
Business response:
******, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Scam, scam, scam!!! Do not engage in business with this company. Paid into the vehicle warranty contract for a year and half. The first time I attempted to file a claim I was on hold for over an hour multiple times as was the repair facility every time they attempted to call the claims department.Once the claim was filed we were told it would be over a week before the vehicle would be repaired or more with an inspection; then they called and stated a new claim would need to be filed for no reason. Understand that this was no... read more
Business response:
*****, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
*SCAM* I called and spoke to *************************** to cancel a policy on a vehicle I no longer had. He would not take no for an answer. Not only did he not cancel the policy he was very rude and disrespectful when I told him I was not interested in a policy for my new car. I ended up calling my bank and disputing the charge and stopping the auto payments on my end. This was a year ago and I am still getting "out of coverage" letters from this company with this guy's name on them. I finally called just to be left on hol... read more
Business response:
*******, we appreciate your feedback. If you would like to discuss your experience further, please contact us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
This company is horrible. They will take your money with no problem but when it's time to pay out a claim they will find a loop hole of an excuse to avoid from paying you. I had a warranty with them for 18 months and never used a claim. Down the road I had an engine failure. They told me that it was caused by a rusted bolt and they won't cover it. The company is a full scam.
Business response:
Hi ***, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Had the service 8 months with no claims and had to cancel for other reasons. I canceled in 7/2023 and have been requesting my refund since the 6 week wait period ended. They said ******* filed my refund request wrong the first time and said I have to wait 4 to 6 weeks more. This is a huge red flag and screams this company is deceitful and Shady. If I were you DO NOT USE THIS SCAM COMPANY. The reviews on this company with high scores have to be false. Turn away and don't put yourself in this quicksand.
Business response:
*****, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
Currently on the phone attempting to cancel my polcy, evpu6328428 and the amount of push back I'm receiving. ***** is not a good individual. By all means cancel my contract
Business response:
****, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please contact us at ************************************ and we will see what we can do to make this right.Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.