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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible company. Called them and dealership did too. Needed a new power steering gear box in my 2013 **** PU. Said had to send an inspector out (never came) to approve. Also needed my bill of sale in order to continue. Bought this truck in 2016. Did not have a bill of sale then and don't have one now and my contract did not state ANYWHERE that was a requirement. So after 2 weeks without a vehicle and several heated conversations, I had to pay out of pocket in order to get my truck back. Sorry sorry company and zero customer... read more
Business response:
*******, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
They are slick! I received a letter in October stating my extended warranty was near expiration. In truth, I do have because I need one after purchasing a vehicle. However, a couple of items... 1) *******, *****, stated my warranty was expiring in a month. Fact: After speaking with the dealer, no I have over a year left. Also, the dealer would get in touch with me when it was going to expire. I felt duped!! I called back asking them to refund the amount I was duped into paying! I took my precautions and will wait for my refu... read more
Business response:
*****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
They would not pay for inspection of vehicle problems less deductible. They would only cover hose however not problem parts or fluids. As well as many other found issues. Costumer service was poor. Would not refund monthly payment although they never covered anything.
Business response:
****, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
The warranty coverage from this company is a scam and your are better off putting the policy amount away each month into a savings account for when you need it. They put multiple and unreasonable hurdles in the way that make the completion of the claim non-viable. In my case they wanted me to pay an estimated $2,000 to pin point the point of failure in a sealed transmission by tearing down the transmission. The transmission IS the single point of failure as described the manufacturer (VW). According to the mechanic he has de... read more
Business response:
Hello ******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
They is horrible find all type of things to not fix your car and when you call them they be wanting to redo your contact with another down payment bc they mess up and its jus not fair to the ppl the paying they money for a warranty endurance is a rip off this was send to the better business bureau alone with several letter from my attorney
Business response:
Hi ******, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
I am a new customer with **************************************************************************************************) since July 2023. My vehicle has been in the shop since 10/22/23. Endurance asked for the cancellation letter from CarShield and 3 oil change receipts, which we provided, someone from Endurance said 2 receipts was sufficient, now they are saying we need to send a 3rd one which we did. I need a rental car, they haven't authorized the work yet. My husband and I are furious at this point and don't know wha... read more
Business response:
*****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Tot waste of money????The warrenty company told me I could take my truck to ANY certified mechanic shop which I specifically asked before purchasing the warranty.When I called months later to use the warranty, I was told they would send me via email. List of mechanic shops in my area. I said excuse me.. I was told I could take it to any certified mechanic, they said not at all.They sent me the list of shops, all tiny hole in the wall shops.. I chose the one with the highest star ratings overall.The work the shop did cost me ... read more
Business response:
Hi ***, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Stay away from Endurance!! They deserved a zero star!! will give you the best sales pitch and when its time for repair , they dont want to do anything. I should have stayed with car shield . They dont want to fix my transmission cus its from wear and tear . How do you expect me to drive a vehicle without wear and tear . I will have my lawyer contact them **** . Class action lawsuit loading !!
Business response:
*****, we're sorry to hear about your experience. Your issues have been forwarded to our customer resolutions team for prompt attention. If you need anything in the meantime, please feel free to contact us at ***************************************** you,The Endurance Team
This lady called my line and after speaking with her for 4 mins, I declined the services. She in turn threatened me and said she will mark my vehicle as high risk. After I ended the called she repeatedly called my line from different out of state numbers harassing me and leaving obscene messages. At the beginning of the call she stated that the call was being recorded. Please listen to the call. Clearly she is struggling to meet her quotas because a potential customer should be able to decline without a grown child being com... read more
Business response:
*******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.