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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Contract with Endurance was cancelled on 10/17/2023 and told at this time my refund would be processed in (30) days. Spoke with endurance today regarding the status of my refund, they informed me that as of today they are going forward with my refund instead of the date the cancellation was emailed to them. I requested that I would like to speak to a Supervisor and the young lady told me that there was no Supervisor available.
Business response:
*****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details about your situation and contact information, and we will be in touch. Thank you, The Endurance Team
**** I thought I was the only one They don't keep they word They told me when I signed up for endurance that I have to wait 30 days OR **** miles before putting in claim ...so 3 months pass I done paid ...a noise coming from hood I get diagnostic done they said it was the motor ....so they call endurance .. endurance denied claim and said I need more miles on the car and to put another claim in when i get the correct miles..let's not forget about the OR ....so I get the correct miles and have to get another diagnostic done a... read more
Business response:
******, were sorry to hear about your experience. We want to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
They would not pay my claim cost me **** read your contract this company are beaters
THIS IS THE WORST EXTENDED WARRANTY COMPANY I HAVE EVER DELT WITH. THEY DON'T FIX ANYTHING! ALWAYS FIND A REASON TO DENY THE CLAIM. I WORK FOR A COMPANY THAT USES *********** NEAR EVERY CLAIM WE SEND TO THEM THEY DENY IT DOESN'T MATTER IF IT SHOWS THAT ITS COVERED OR NOT THEY FIND AN EXCUSE NOT TO APPROVE IT. PLEASE STAY CLEAR OF THIS COMPANY THEY ARE A SCAM. ALL THEY DO IS TAKE YOUR MONEY AND REFUSE TO FIX ANYTHING. IF I COULD LEAVE ZERO STARS I WOULD. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. WILL BE PUSHING FOR MY C... read more
Business response:
******, thank you for your review. All feedback is important, and were sorry you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
This company is a rip off. They refuse to pay for claims and when I questioned the claims worker ***** she hung the phone up in my face.. I wish I read the reviews first. I was told they do not provide written documentation on why they deny a claim. I am seeking an attorney to *** them and going to my local new channel to share my bad terrible experience with Endurance. Very unprofessional staff and very rude. Hiw can you not provide written documentation of why a claim was denied. Only verbal. I was told my car would be fix... read more
Business response:
***, we're sorry to hear about your negative experience. Your issue has been forwarded to our customer resolutions team for prompt attention. Please feel free to contact them at ************ or email ************************************* for assistance.
Horrible Service. This insurance is a scam. Do NOT i repeat DO NOT buy this repair insurance. They will come up with excuses to not repair your vehicle. Also they do not even contact you at any point to let you know they wont approve repair. My vehicle sat at dealership for about 2 months. The employees lie and say they are the Manager. And of course they are NOT. Do not waste your money this insurance is a ripoff !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 0 Stars is there rating.
Business response:
****, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We want to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Endurance uses practices that go directly against their customers being able to use their auto warranty. They told me themselves whoever did my policy put the wrong info in the application. So after paying monthly they decided that because of the inaccurate odometer documentation from their employee that I would have to start a new policy and that the problem my car had wouldn't be covered because now it's considered pre-existing.. They are a cess pool of scammers.
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We want the opportunity to investigate your concerns further. Please email us at ************************************ and a representative from our team will contact you soon. Thank you, The Endurance Team
Endurance has no intention of pay for any maintenance repair as their contract states. Rude customer ********************** agent and when provide the correct information as requested (which there customer ********************** said was sufficient) theyfound other reason not to pay a claim. They accused me of falsely giving them information. Which I can prove with multiple invoices that the information given was accurate and correct. They just don't want to pay a claim
Business response:
************. Thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you. We look forward to hearing from you.- The Endurance Team
I wish I could do zero stars. My car went in an accredited Chevrolet dealership for a needed repair. I had Endurance Extended warranty. It took the head mechanic 4 days to finally get a representative on the phone regarding my repair. Rep said he would send out a claims adjuster on a certain day and time. Adjuster never showed up. Took another 5 days to get someone on the phone to find out what to do next. We both called and we both were placed on hold for over 1 hour. My mechanic had to hang up after 60 minutes as he had ca... read more
Business response:
*****, we regret to hear about your negative experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address your concerns.Would you kindly contact us at ************************************ Thank you.- The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.