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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When I was inquiring about warranty I was told parts and labor would be covered at a dealership making repairs and rental would be covered from day one. Then when I took my vehicle after waiting period and **** miles to get checked I find out that nothing is going to get covered even though I purchased the premium warranty and I had to pay over $1800 for parts labor and rental.So no claim was paid I did cancel right after but endurance didn't start refund process until I called again to ask. They refused to pay my initial de... read more
Business response:
****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
I don't understand how a company sends out mail advising me of the 2023 price increase ( it's already Oct 2023) that has my name address and a " customer code" to reference to. I'm in **. They are informing me that I should call by 10/26/23 so they can continue to do honor the service contract pricing that was designed SPECIFICALLY for My Vehicle. Yada yada yada, what I don't see is a reference to what vehicle are they are referring to ? Obviously this company is not even rated or acceptable with the BBB. The amount of claim... read more
Business response:
Thank you for your feedback, ******. If you would like to discuss your experience further, please contact us at ************************************ We would appreciate the opportunity to resolve your issues. Kind Regards,The Endurance Team
There is no way I would ever trust a company with the warranty of my automobile when I get sub-par service for a simple request. Today, I called Endurance to get my name removed from their mailing list. I don't know if *********************** is just a rude person in general or if he felt he should be that way because I was not calling about using their service. I told him that I would like to be removed from their mailing list, and he asked me what is a mailing list. Really? I explained to him what a mailing list is, becaus... read more
Business response:
*********, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Zero Stars!! I have a top reir warranty and they will not honor my claim. They only want to use the cheapest parts or refurbished parts. They are the worst!!! A total rip off! Do not use this company!! YOU HAVE BEEN WARNED!
Business response:
*******, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
Im a former customer who was told by ********************** that my torque converter was a preexisting condition. I qualified to have this unseen problem fixed, but I had only had the policy for 2 months, so they randomly determined the needed repair was preexisting. In reality, the only reason I took my car to ********************* was because I could feel that something was wrong, as I could feel that something wasnt right. Im sure they use the preexisting condition frequently to avoid paying for repairs. Basically, endura... read more
Business response:
**************. Were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
I did not like the service.I was not given a legitimate reason for denial of my claim. I ask for them to give me the reason in writing. They need to accommodate them hearing impaired. They refuse to put my denial in writing., They did not provide the service I payed for and did not put the denial reason in writing. I am devastated. I can not afford the repair of my engine. I was covered and they did honor the claim. I feel like I have been scammed. I feel hopeless and overwhelmed to have no car to drive now.
Business response:
Mwende, were sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email with your policy information at feedback@endurancedirect.com.Sincerely, The Endurance Team
I want to give a 0!!!! Beware of this company!!! They pressure you to buy, they gladly take your money but then try to deny claims for bogus reasons. They make it hard to cancel and then dont want to issue a refund!!! Terrible company
Business response:
******, were sorry to hear about your experience. Wed like to look into your concerns and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
My father died of cancer complications before the Business Incorporation date of May 2006.What possible reason could explain a company digging up the contact for a man who was on his death bed by the time this company existed?FWIW; the customer ********************** representative was very kind when I was not. But a bad company that hires good people is still a bad company
Business response:
We appreciate your feedback, *******, and are sorry to hear of your loss. If you would like to discuss your experience further, please reach out to us at ***************************************** you, The Endurance Team
Endurance Cancel my policy and and didn't notify me that they hand refuse to replace an engine. That was totaled in my *** 2013 X5. The engin was $11,ooo to replace.. After I had passed all of the initial constraints to receive coverage.lovsax@ gmail.com.. I ended up giving the vehicle back to the finance company. Thanks a lot endurance.. And I also hope that an intern's executive sees this
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.