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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worse warranty company ever!!! (They will lead you on). My policy number is (EVPU6280158) with Endurance. I purchased my policy for my daughter who is in high school and driving now. These folks denied my claim regarding my 2009 Outlander.I pay them them on time each month, yet I was informed that my claim was denied due to my car not falling within the recommended threshold date. The denial was also based on the assertion that it was too soon for the issue not to be deemed a "preexisting condition", particularly not of a ca... read more
Business response:
********, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll look into the matter further.Thank you,The Endurance Team
This company is such a JOKE. After you pay your monthly fees, when something goes wrong with your vehicle they come with all kind of c*** not to honor the claim..I wouldn't recommend this company to ANYONE
Business response:
******, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with details about your concerns and your policy information, and we will be in touch soon. Thank you, The Endurance Team
If anyone is in the market for a car warranty, i advise you to STAY AWAY from ENDURANCE. I repeat, STAY AWAY from Endurance!!! They dont pay claims and when you cancel due to that reason, they prorate your return.I was doing the plan where i pay monthly. I paid them almost $900.. they are giving me a refund of $245!!! I basically just gave them $600 for NOTHING!!! So the first claim i tried to make was when my lifters went in my Yukon, they sent someone to the shop to look at it and decided they were going to deny my claim b... read more
Business response:
******, were sorry to hear about your experience. We take your concerns seriously and would like to investigate the matter. Please email us at *********************************** so we can assist you further.Sincerely,The Endurance Team
The company is not up front with you when they sell you there, warranty. I told them before they sold me the warranty. To give me the best one. They habelieve that I am a senior citizen.I told them to explain everything to me. Yes, and still. Tell me they will ceverything in the engine and everything. In the transmission, it was a fallacy. I had to wind up paying 900. $50 because they said one part was not coveand it was the main part of the engine. They cool the oil that goes to the engine. Othe wise, my cylinders would hav... read more
Business response:
*****, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
When I was inquiring about warranty I was told parts and labor would be covered at a dealership making repairs and rental would be covered from day one. Then when I took my vehicle after waiting period and **** miles to get checked I find out that nothing is going to get covered even though I purchased the premium warranty and I had to pay over $1800 for parts labor and rental.So no claim was paid I did cancel right after but endurance didn't start refund process until I called again to ask. They refused to pay my initial de... read more
Business response:
****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
I don't understand how a company sends out mail advising me of the 2023 price increase ( it's already Oct 2023) that has my name address and a " customer code" to reference to. I'm in **. They are informing me that I should call by 10/26/23 so they can continue to do honor the service contract pricing that was designed SPECIFICALLY for My Vehicle. Yada yada yada, what I don't see is a reference to what vehicle are they are referring to ? Obviously this company is not even rated or acceptable with the BBB. The amount of claim... read more
Business response:
Thank you for your feedback, ******. If you would like to discuss your experience further, please contact us at ************************************ We would appreciate the opportunity to resolve your issues. Kind Regards,The Endurance Team
There is no way I would ever trust a company with the warranty of my automobile when I get sub-par service for a simple request. Today, I called Endurance to get my name removed from their mailing list. I don't know if *********************** is just a rude person in general or if he felt he should be that way because I was not calling about using their service. I told him that I would like to be removed from their mailing list, and he asked me what is a mailing list. Really? I explained to him what a mailing list is, becaus... read more
Business response:
*********, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Zero Stars!! I have a top reir warranty and they will not honor my claim. They only want to use the cheapest parts or refurbished parts. They are the worst!!! A total rip off! Do not use this company!! YOU HAVE BEEN WARNED!
Business response:
*******, we appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
Im a former customer who was told by ********************** that my torque converter was a preexisting condition. I qualified to have this unseen problem fixed, but I had only had the policy for 2 months, so they randomly determined the needed repair was preexisting. In reality, the only reason I took my car to ********************* was because I could feel that something was wrong, as I could feel that something wasnt right. Im sure they use the preexisting condition frequently to avoid paying for repairs. Basically, endura... read more
Business response:
**************. Were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,957 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.