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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased this warranty coverage they say they cover engine repair. Ive had the car in the shop 3 times every time I file a claim they denied it it states what is covered they dont follow what they say on the contract I wouldnt recommend this company to anyone
Business response:
******, were sorry to hear about your experience. Wed like to look into the matter on your behalf. Please send us an email at *********************************** with your policy information so we can assist you further.Sincerely,The Endurance Team
DONT BUY AN ENDURANCE WARRANTY!!My claimed was first denied because endurance stated that my transmission had no fluid when my truck was brought to the shop; that was a lie. Even if it had low fluid due to a leak, why would that result in a denied claim? After my mechanic refuted said lie, Endurance stated that he was right, but it didnt matter because my warranty was void because I put bigger rims/tires on my truck. Endurance claims its a modification when it is not. The bigger rims and tires are noted for use in my truck u... read more
You sent a survey and I have not used the service yet so those guestions dont apply to me
After my daughter tried to file a claim with this company and they would not cover it. All their terms were met and they still refused to cover the claim. Why pay for this coverage if all their going to do is deny your claims? A waste of money!
What a terrible company...I have been waiting for my refund for 4 months...they keep telling me it will be sent out...I will not recommend this company to anyone
Business response:
****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience regarding your refund.Please email *********************************** with details about your experience and policy number, and we will be in touch. Sincerely, The Endurance Team
************************* called to cancel my endurance policy. Spoke with ************** why I was cancelling, told him I just didnt want to pay for it anymore He asked again,I said please just cancel He became rude and told me to hold on a minute, he was just trying to save me money because I have had it for 1 year and I would be losing out. Thats exactly why I was cancelling. How could continuing to pay for something I didnt want saving me money.Again I said please just cancel this policy.He said FINE I will sent you the ... read more
Business response:
Hello *********, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
I'm dealing with this company for the first time as I write this. What the adjuster is saying and what my mechanic is saying at a dealership are two different things. It sounds like endurance does not want to pay the claim because of the expense and they're using a leaking seal as an excuse for not covering my claim. My car has always been up on oil changes etc. I take in for service whenever something is due they could check my records. For them to deny something that should be covered blaming it on another issue is an excu... read more
Business response:
********, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain, and we would like to make things right. Please email *********************************** with these details and your policy information, and we will be in touch soon. Thank you, The Endurance Team
This warranty company is misleading though they will pay in some cases for repairs, this company offers contracts to many unsuspecting customers who have limited knowledge of vehicles which puts them at an disadvantage. Marketers basically advise that their Services cover most items. The exception are wear and tear items. For example, they will not cover hoses as it is a wearable item, however many vehicles have hose attached to vehicle part assemblies. The problem occurs when an assembly has to be replaced and a hose is a f... read more
Business response:
Hi ****,Were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
I signed up for Endurance Warranty on June 2023 with contract number EVPU6262225. During this time I kept making payments to maintain my warranty in case my Cadillac faces any issues. In September 2023 I needed repairs/replacement to the coolant reservoir, upper radiator hose and thermostat.My authorized service center called in to file a claim for repair. Endurance flat out refused to honor the warranty claim saying those items are not covered. However clearly on page 11 of 29 the thermostat is clearly mentioned as covered.... read more
Business response:
*****, we truly regret that your experience didn't meet your expectations. Ensuring our customers receive assistance with costly breakdowns is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have regarding your claim and make it right.Kindly reach out to us at ************************************ and we'll assist you further.Thank you,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,957 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.