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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased a warranty, met all of the wait restrictions, timelines and then filed a claim. I was told they would pay nothing on a $4000 A/C repair bill because my claim was a "pre-existing condition". With this logic, everything on a used car would be a "pre-existing" condition. Contacted the company directly and got no assistance.
Business response:
*******, were sorry to hear about your experience. Protecting customers from costly breakdowns is at the heart of our business. We take your concerns seriously, and wed like to make it right. Please send us an email at ************************************ and we will be happy to assist you further.Sincerely,The Endurance Team
On June 23, 2023, I signed up for an auto warranty with Endurance and they debited my checking account $157.52. They guarantee a refund if cancelled within 30 days, with no claims paid. I canceled on June 26, 2023. They promised a refund within 6 weeks. Its September 13 and still no refund. Ive called many times to inquire on status of refund and always give me some excuse for the delay. I would not recommend this company to my worst enemy
Business response:
*******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain, and we would like to make things right. Please email *********************************** with these details, and we will be in touch soon. Thank you, The Endurance Team
The worst company, worst experience ever. After 2 - 5 Star auto shops diagnosed our engine problem, (clearly meeting their criteria per our contract ) the company still denied our claim. We were not allowed to speak to anyone personally within the company, they put us through two weeks of wasted time having us provide maintenance records (which we did), then had our mechanics order a larger warranty engine, which resulted in zero help to us. No recourse at all on our end. A total waste of money for the policy, a total waste ... read more
Business response:
*******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Extremely slow, Ive had my car at the dealership for 2 months. Always waiting on them to approve a needed covered component. And 6 days rental is stupid. Especially when they dont approve basic needs for an all wheel drive car. Got a *** but wont work without the ***. And it came from their warehouse of parts. Not new as expected. Completely incompetent people. No one knows whats going on. Now again Im waiting for them to approve the unit. No communication with the dealership. Im just sick and tired of this company giving me... read more
Business response:
*******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain, and we would like to make things right. Please email *********************************** with these details about your experience and policy information, and we will be in touch soon. Thank you, The Endurance Team
Endurance is a rip off, I was told my car was covered down to the tires. Had a problem with my shift Assembly, endurance denied claim, but offer me financing
Business response:
**********, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
Theyre some thieves they just sell you a policy with no intention of letting you use it. I filed a claim and said it had been approved then they denied it because of preexisting conditions. The dealer even said its bull s*** They just find any excuse not to approve your claim.
Business response:
******, were sorry to hear about your experience. Protecting customers from costly breakdowns is at the heart of our business. We take your concerns seriously, and wed like to make it right. Please send us an email at ************************************ and we will be happy to assist you further.Sincerely,The Endurance Team
If I could leave a less than one star, I would!!! They take your money and will NOT pay for anything written in the contract!!! I had to contact the *** in ********, to make a written complain regarding their "lies". I wanted an oil change (which is included in the contract), but they hung up on me 6-7 times and 3-4 times with my service Adviser.I am just one person, but a group of us have contacted a lawsuit attorney.PLEASE DO NOT WASTE YOUR HARD EARNED MONEY ON THIS company!!! You will come to regret it. Check out their FB... read more
Business response:
******************. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details about your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I reached out to them to get a quote for an extended coverage policy. I have never had someone be so aggressive and condescending while trying to sell me something. He is the epitome of the old used car salesman. He quoted numbers quickly and then asked me to make a payment online before he would send me anything in writing. I said that I wasn't giving him anything without reviewing it in writing to which he responded... "It's not how you want it, it's how Endurance does it." He explained that he need the $168 initial paymen... read more
Business response:
*****, we're sorry to hear about your experience and that your expectations were not met. When time allows, please feel free to send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, The Endurance Team
I am very unhappy that endurance would not pay for my repairs for my 2010 cadillac SRX. I need a transmission and a motor but of course they are blaming me for the motor I made sure I kept up with regular maintenance on my car my last oil change my husband did for me and my oil must be leaking some where because I had no idea I was out of oil so my motor went on me and my transmission it was not my fault. I loved my car and I am very ****** off that I pay monthly for an extended warranty from endurance and they will not fix ... read more
Business response:
*********, we value feedback. Please contact us at *********************************** so we can better understand the events that took place and see what we can do to make things right. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,957 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.