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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Endurance auto warranty company deserves NO stars! After paying off the warranty, $2,400, the company DECLINED to repair a water pump in a 2013 **** Edge because the radiator flush was done at ******* miles instead of *******, "recommended" in the Owners Manual. The **** Dealership Service Manager confirmed that driving an extra ****** miles, without any problems, would not have, in any way, caused the problem which needed the water pump to be replaced. After finally talking to a Manager at Endurance, who refused to honor th... read more
Business response:
*****, were sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.Sincerely, The Endurance Team
I am writing to formally raise a concern about the services provided by Endurance Extended Warranty. At the time of purchasing the warranty, I was well-informed of the requirements and agreed to their 30-day and 1,000-mile waiting period before any claims could be filed.After the stipulated waiting period, I noticed a vibration in my vehicle and promptly took it to the dealership for a diagnostic check. The dealership identified the issue and conveyed the necessary details to Endurance. The warranty provider then requested a... read more
Business response:
***, were sorry to hear about your experience. Protecting customers from costly breakdowns is at the heart of our business. We take your concerns seriously, and wed like to make it right. Please send us an email at ************************************ and we will be happy to assist you further.Sincerely,The Endurance Team
To be honest with you you guys is automated system is garbage it is garbage I've been trying to pay a bill forever and it just keeps oh and can't process all we need to talk to customer ********************** all I want to do is pay my bill that's all I ever do pay my bill it gives me all these different choices I hate it I hate your automation system is garbage fix it this is 2023 get some get AI to make all the new automated system thank you thank you very much
Business response:
******, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience with your payments.Please email *********************************** with details about your issue and policy number, and we will be in touch. Sincerely, The Endurance Team
I had a emergency claim but couldn't use the warranty until I finished driving 133 miles to finish the **** miles to be driven to get the warranty started it was a let down
Business response:
We appreciate your feedback, *****. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve your issues. Thank you, The Endurance Team
Endurance F car insurance extended warranty package lock in price ***** days, I do not have a extended warranty on an vehicle. I recieved a letter in the mail, this is an advertisement agency trying to gain your information regarding your vehicle, and trying to sell you an extended car warrenty. To create a mail in letter, making it sound as if im alresdy a customer and there will be a price increase on their extended vehicle service plans, (EVSP) effective Sept, 7th 2023. After that date the company will not be able to hono... read more
Business response:
*****, were sorry to hear about your frustration. Please call us at **************, and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you,The Endurance Team
Endurance car extended coverage has not helped me at all. In the past year Ive spent over $8,000 on repairs, they helped once with a third of the covered work paid. I had to pay the rest. I also had to pay for extended diagnostic. The certified mechanics diagnosis wasnt good enough. Now I need a transmission and Endurance wants me to pay to have the transmission taken apart so they can see why it went bad to see if its covered or not.
Business response:
*******, were sorry to hear about your experience. Protecting customers from costly breakdowns is at the heart of our business. We take your concerns seriously, and wed like to make it right. Please send us an email at ************************************ and we will be happy to assist you further.Sincerely,The Endurance Team
This company is a scam that has gone above and beyond to deny our claim. Our car battery died while out driving and was given a jump by another driver. Unfortunately this caused our entire dashboard function to turn off including the mileage record. When we took it to the dealership to have it fixed, they were not able to record the exact mileage at the time since the dashboard was not working. They seemed to have entered an approximation of mileage based on our previous visit for regular maintenance. Now that our water pump... read more
Business response:
Hi ********, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details about your situation and contact information, and we will be in touch. Thank you, The Endurance Team
My car was totaled in April 2023. Was told to send request to cancel in June for refund. Sent request 06/25/23. Was told to wait four to eight weeks. Now I'm told that I'm not due a refund. I'm 68 years old and don't need to be taken advantage of.
I PURCHASE ENDURANCE WARRANTY SERVICE DUE TO THE **** I HAVE 2 BUSINESS VANS I USE FOR NON-EMERGENCY MEDICAL ****************** JUST WANTED SOMETHING TO HELP WITH REPAIRS & TOWING COST SO WHEN I SEEN THE AD ON TV I DECIEDED TO GIVE THEM A CALL AND SEE WHAT ALL THEY HAVE TO OFFER & WHEN I TALKED TO THE GENTLEMENT HE TOLD ME EVERYTHING I WANTED TO HEAR & THEN LATER THAT EVENING I TALKED IT OVER WITH MY BUSINESS PARTNER AND THE NEXT DAY I WENT AHEAD AND PURCHASE THE PLAN THAT HE TOLD ME THAT WAS FIT FOR MY BUSINESS. NOW OUR THI... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,957 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.