This profile has been claimed by the business owner or representative.
Epos Now - USA
- Software company
- Orlando, FL
About this business
We are one of the fastest growing, most exciting businesses in the UK, US and Australia. Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses. We help to improve both the lives of our customers and their businesses.
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
Get directions
Great Product, Poor Aftersales and Support They have a great product and interface for ease of use but terrible aftersales and customer support. PROS Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company....... CONS However once you are set up and locked into a contract, this ... read more
Service and communication Good communication and effective service PROS Service is good and effective communication CONS Missed training once’s it’s been arranged
Great experience with epos Great company to deal with and quick and efficient response. PROS Swift response and quick correction of the issue CONS No cons to mention on this experience and we were dealt with efficiently
Great Product, Poor Aftersales and Support They have a great product and interface for ease of use but terrible aftersales and customer support. PROS Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company....... CONS However once you are set up and locked into a contract, this ... read more
Business response:
Dear Diarmuid, Thank you for sharing your feedback. We're pleased to hear that your initial experience with our setup process was positive, and we genuinely appreciate your recognition of the support you received. We’re also grateful for your comments on our product and interface. We sincerely apologize for the experience you've had since then, and we understand your frustration. Providing a consistent, high-quality service is important to us, and we’re actively working on improving our support to better meet customer needs ... read more
Service and communication Good communication and effective service PROS Service is good and effective communication CONS Missed training once’s it’s been arranged VENDOR RESPONSE Dear Falguni, Thank you for your review! We’re glad to hear that you’ve had a positive experience with our service and communication. We also appreciate your feedback about the missed training session and will work to improve the coordination in the future. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again... read more
Business response:
Dear Falguni, Thank you for your review! We’re glad to hear that you’ve had a positive experience with our service and communication. We also appreciate your feedback about the missed training session and will work to improve the coordination in the future. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
Very satisfied. PROS Fast and efficient today at resolving my issues. CONS The hoops required to jump through before I could actually talk to someone.
Great customer service Good. Sometimes entering stock is a bit of a faf. But apart from that good. PROS Customer service. If anything goes wrong there is always someone to help CONS Entering stock in one section and quantities in another VENDOR RESPONSE Dear Stacey H, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a great experience with our customer service and that there's always someone available to assist you. We also appreciate your input regarding the stock entry process, and we’ll look into... read more
Business response:
Dear Stacey H, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a great experience with our customer service and that there's always someone available to assist you. We also appreciate your input regarding the stock entry process, and we’ll look into how we can make it even more seamless for you. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. Thanks again for your share, Epos Now
Excellent experience perfect , [sensitive content hidden] was amazing, she went the extra mile to help PROS everything, the staff are amazing, mainly CONS none every thing was perfect , the staff werw so helpful
Good experience with support I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch. PROS I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensiti... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 4.9 star rating with 1,424 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.