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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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Product and customer service good! Very good and helpful to this point in time! PROS The till is easy to use and we were guided through the initial set up by a patient and helpful person. Any minor issues have been dealt with via a phone call. We have had this payment system in now for 18 months and our sales have increased. CONS The fact you don’t have a choice on supplying a receipt from the card machine. With our last card machine we had a receipt printed then gave the customer the option of having a receipt or not. Would... read more
Business response:
Dear Stephen, Thank you for your detailed feedback! We’re delighted to hear that you’ve found our till system easy to use and that your sales have increased over the past 18 months. It’s wonderful to know our setup guidance and ongoing support have been helpful to your business. We appreciate your comments about the receipt options. Your suggestion about saving paper by giving customers a choice is valuable, and we’ll pass it along to the relevant team for consideration. If there’s anything more we can assist you with, pleas... read more
Excellent Epos Now Products and even better Operational support Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor. PROS Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have al... read more
Business response:
Dear Martin, Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness. Thanks again for your share, Epos Now
Customer feedback is essential as it helps employers improve their services and better meet the needs of their customers. So far, my experience has been very good. PROS Excellent customer service and highly helpful support CONS Up until now, I haven't encountered any experiences that I truly dislike. VENDOR RESPONSE Dear Khadija, Thank you for sharing your positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and support team. Your satisfaction is important to us, and we appre... read more
Business response:
Dear Khadija, Thank you for sharing your positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and support team. Your satisfaction is important to us, and we appreciate your trust in Epos Now. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
Good system Great service customer service very helpfull PROS It’s like a full account package very efficient CONS Nothing at all everything is there for you REASONS FOR SWITCHING TO EPOS NOW Not efficient enough to be used fully at all VENDOR RESPONSE Dear Annette, Thank you for your positive feedback! We're so glad to hear that our system is efficient and that our customer service has been helpful. We appreciate you choosing Epos Now and are happy to know that the transition has been a smooth one for you. If there’s anythi... read more
Business response:
Dear Annette, Thank you for your positive feedback! We're so glad to hear that our system is efficient and that our customer service has been helpful. We appreciate you choosing Epos Now and are happy to know that the transition has been a smooth one for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
Easy to use EPOS system Easy straightforward system with great customer support if you need it PROS Easy system to set up and easy to use by the staff CONS ive not found any real cons on this system
Thanks [sensitive content hidden] Any problem I incur always gets sorted, but as said I’d like a different way to do some things PROS [sensitive content hidden] most helpful if there is a problem it can be sorted CONS Some rhings we cannot do to suit our business VENDOR RESPONSE Dear Dena, Thank you for sharing your feedback! We're pleased to hear that our team is able to resolve any issues you encounter. We understand that sometimes certain features may not fully align with your business needs, and we appreciate your insigh... read more
Business response:
Dear Dena, Thank you for sharing your feedback! We're pleased to hear that our team is able to resolve any issues you encounter. We understand that sometimes certain features may not fully align with your business needs, and we appreciate your insight. Rest assured, we're always working to improve and tailor our service to meet your needs. Thanks again for your share, Epos Now
NEED A NEW NAME "EPOS FOREVER" Just a very happy customer, who knows there is always someone on the other end of the phone to help when needed. PROS Rapid response, minimising down time of system, clear instructions on training, but most of all, the team show patience and understanding when we call them. CONS There has been no negative issues at all with Eposnow REASON FOR CHOOSING EPOS NOW It was a great price package, no pressure from sales team to purchase, just such a smooth process from start to finish.
Amazing service Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining. PROS So happy to help and will take it slow to explain everything to you and just go out there way to help. CONS Delivery can be a bit slow. Apart from that nothing. REASON FOR CHOOSING EPOS NOW Easy to use, product was better all round, and get a lot more. VENDOR RESPONSE Dear Natalie, Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to... read more
Business response:
Dear Natalie, Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in. We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp. If there’s anything else we can assist y... read more
Thanks for you help PROS [sensitive content hidden] was amazing. Very helpful and clear with what she was doing CONS Nothing VENDOR RESPONSE Dear Joe, Thank you for your feedback! We’re so glad to hear that you had a great experience and found our support helpful and clear. If there’s anything else we can assist you with, please feel free to reach out. Thanks again for your share, Epos Now. Replied January 2025
Business response:
Dear Joe, Thank you for your feedback! We’re so glad to hear that you had a great experience and found our support helpful and clear. If there’s anything else we can assist you with, please feel free to reach out. Thanks again for your share, Epos Now.
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,082 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.