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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"For Ease Of Use For Bowls Clubs" Pros: The absolute ease of setting up and using. It has great support in setting up and the support continues with usage. Cons: Would like a built-in training module within the system. Would also like to be able to correct a purchase if I make a mistake. Overall: First time user of POS and most happy with all aspects generally. The main issue if any is that it doesn't have a delete past transaction ability or I can't find one.
Business response:
Dear Lorrain, Thank you for taking the time to share your thoughtful review! We're so pleased to hear that you've found the setup and ongoing support easy and helpful, especially as a first-time POS user. It's great to know the system is serving your needs well overall. We also appreciate your constructive suggestions around training and transaction correction—feedback like this is incredibly valuable as we continue to improve our system. If you're ever unsure about certain features like deleting past transactions, our suppo... read more
"Great products and service" Pros: Nice and easy to use . Good customer service Good technical help desk fully integrated tills in with card readers Cons: Not too easy to get your quantity set up with for example bottle, 125ml , 175ml and 250ml wines we just put in as a full bottle as not mastered it yet Overall: We were looking for a Till system that would give us a reasonable ability to control stock levels whilst speeding up the service to our customers. We looked at other service providers and have not been sorry about o... read more
Business response:
Dear Paul, Thank you for your generous and insightful feedback! We’re so pleased to hear that you’ve found Epos Now easy to use, with great service and helpful technical support. It’s fantastic to know that the system has helped speed up service and support your stock control needs, and we’re especially happy to hear you've expanded to multiple tills and card readers. We appreciate your note about quantity setup for wine measures—this is a great suggestion, and our team would be more than happy to help you master that setup ... read more
"Epos Now - gamechanger" Pros: Being able to upload all the products that we were selling, being able to add in different/multiple suppliers, quick and easy to grasp and use the system. Cons: Not being able to keep the CSV stock sheet when not in use. As we only use it annually. Would like to have more training on the use of the system its not easy to access the Epos personnel. Overall: It was a game changer for being able to account every sale and the analysis of each category was very useful. it was east apply our discount... read more
Business response:
Dear Lucy, Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that Epos Now has been a gamechanger for your business—especially in helping you account for every sale, apply discounts easily, and save time with clear reporting and category analysis. It's also great to know that product and supplier management has been smooth and straightforward for you. We appreciate your suggestions regarding CSV stock sheet retention and training access. We understand the importance of flexibility for season... read more
"Excellent and love to recon business friends" Pros: Support after sales and training they give overall was very nice experience and happy with the service provided by the Epos team Cons: I had all good experience nothing to say for least overall was very nice experience and happy with the service provided by the Epos team Overall: I made purchase 3 months ago and given me enough time to prepare for my store they replies all the time when needed and help according our needs
"Excellent!" Pros: Very reliable and dependable. Great customer care. I am a first time user of a point of sale business. Cons: None. I have not found any issues with this system. They update constantly to keep it fresh. No negatives here. Overall: Excellent! I am not computer savy. They walked me thru everything and were very patient with me. Anytime I have a question, they have a answer.
Business response:
Dear Gale, Thank you so much for your glowing review! We’re thrilled to hear that you've found our system reliable and dependable, especially as a first-time POS user. It’s great to know our team has been patient and supportive in guiding you through everything. We're here to make things simple, even if you’re not computer savvy. If there’s anything else we can help with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Up and coming great system for small businesses" Pros: Being able to get help right away and able to understand the customer services people. The tech dept able to help quickly so we do not lose sales. Cons: Need emails to inform when new items are done to your account. Have basic passwords for customers to be able to do some basic items by them self to speed up their little problems. Overall: Very happy and have told others about your company. Also glad to see that up grading the system to help business to have an easier t... read more
Business response:
Dear Wendy, Thank you for your detailed and thoughtful review! We’re so pleased to hear that Epos Now has made a positive difference in helping your business operate more efficiently, allowing you to spend less time on admin and more time with your customers—and your family. It’s also fantastic to know that our tech team was quick to help and easy to understand. We really appreciate your suggestions around email updates and simplified password access, and we’ll be sure to pass that feedback on to our development team. If the... read more
"Kudos Leisure Ltd" Pros: You can do almost anything g you want with the system. All you need is a little patience to get your head around it and if you can’t the support is there for you (a real human).. Cons: Overwhelmed as a new user and taking over a coffee shop ment out of hours adjustments so not to disturb the working day.. Overall: The support from the UK and US was second to none, in particular [sensitive content hidden](UK) and [sensitive content hidden] (US) reached above and beyond the normal service expected. Al... read more
Business response:
Dear Paul, Thank you for your detailed and thoughtful review! We’re pleased to hear that our system offers the flexibility you need and that our UK and US support teams, including [name hidden], have gone above and beyond to assist you. We understand that starting out can feel overwhelming, especially when managing a busy coffee shop, and we appreciate your patience as you got comfortable with the system. If there’s anything else we can do to make your experience smoother, please don’t hesitate to reach out. Thanks again for... read more
"Great system" Pros: Decent upfront cost and monthly cost. System easy to use. Great support and backup from friendly helpful staff. Cons: System sometimes logs its self out several times a day and annoying when you have a shop full of customers. Overall: Excellent. Whenever we have had an issue or we where struggling with a process. Help desk easy to get hold of.
Business response:
Dear Ann, Thank you for your review! We’re glad to hear you’ve found the system easy to use and that our support team has been helpful when needed. We appreciate your feedback on the system logging out — we understand how disruptive that can be and will be happy to look into a fix if it continues. Thanks again for your share, Epos Now
"Would recommend for cheaper and easy hardware" Pros: Easy to use system, and tech support when needed. They are also very affordable for hardware compared to others in the same market. Cons: Per transaction prices is on the higher side compared to others in the same market. Along with monthly fees for services not used Overall: I over all would recommend based on hardware savings cost alone. They offer cheaper hardware. Would love to upgrade but newer models are a bit high for a small business.
Business response:
Dear Blaine, Thank you for sharing your honest experience. We're so pleased to hear that our easy-to-use system, responsive tech support, and competitive hardware pricing have made a positive impact. We truly appreciate your feedback regarding transaction fees and service costs—this helps us to continually improve for small businesses like yours. If you ever need guidance on upgrade options, we're happy to help. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.