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Epos Now - USA
- Software company
- Orlando, FL
About this business
We are one of the fastest growing, most exciting businesses in the UK, US and Australia. Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses. We help to improve both the lives of our customers and their businesses.
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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Managing Director Professional knowledge and best customer service PROS Xcellent and card machine have sllnrhings which our business requires CONS I don't see any issue so far sll is good VENDOR RESPONSE Hi, Thank you for your wonderful feedback! We're thrilled to hear that our system and card machine provide everything your business needs. It's great to know you've had a positive experience with our professional support team. We're always here to ensure things continue running smoothly for you! Best regards, EposNow Replied... read more
Business response:
Hi, Thank you for your wonderful feedback! We're thrilled to hear that our system and card machine provide everything your business needs. It's great to know you've had a positive experience with our professional support team. We're always here to ensure things continue running smoothly for you! Best regards, EposNow
Digital Sales & Marketing Manager Floorless support when ringing up last week. Can't see us moving away from this system PROS Straightforward easy to use system. Very responsive, quick and covers everything we need. Perfect for our small business CONS The latest update now means we have to click on the decimal point when keying in the amount. If we forget, we can often key in the wrong amount. Very Frustrating VENDOR RESPONSE Hi, We’re delighted to hear that you find our system easy to use and a great fit for your business! ... read more
Business response:
Hi, We’re delighted to hear that you find our system easy to use and a great fit for your business! Your feedback on the recent update is invaluable—we understand how frustrating that can be. We’ll pass this along to our development team for review. It’s also great to hear that our support team provided a seamless experience for you. If you ever need further assistance, we’re here to help! Best regards, EposNow
Great Customer Service PROS Customer support is excellent. There is a helpful AI bot which can answer a lot of questions but the human response team is brilliant. CONS It misses some simple functions that other products offer. For example, you can't set it up to make a product unavailable when its stock drops to 0. You also cannot take card payments when the internet is down. REASONS FOR SWITCHING TO EPOS NOW Square wasn't as good and didn't have the integration options we wanted. VENDOR RESPONSE Hi Harry, Thank you for your... read more
Business response:
Hi Harry, Thank you for your feedback! We're delighted to hear that you find our customer support excellent and that both our AI bot and human support team have been helpful. We appreciate your insights regarding stock management and offline card payments. Our team is always working on improving the system, and feedback like yours helps us refine our features. We're glad you made the switch from Square and that our integration options better suit your needs. If there's anything else we can do to enhance your experience, plea... read more
VERY HAPPY CLIENT Now we realise the above issue clears itself without the need for us to do anything the service is very efficient. Any queries are quickly dealt with. Excellent service PROS Easy to use & efficient. We use other firms in our other shops but EPOS have proved to be the best of them all. CONS Larger transactions seem to generate messages as if our identity is being challenged. Then a second message acting as if we are a new account VENDOR RESPONSE Hi LAWRENCE, Thank you for your fantastic review! We're delight... read more
Business response:
Hi LAWRENCE, Thank you for your fantastic review! We're delighted to hear that you find our system easy to use and efficient, especially compared to other firms. We appreciate your feedback regarding the identity verification messages for larger transactions; it's great to know that these issues resolve themselves seamlessly. Our team is dedicated to providing quick and effective support for any queries you have. Best regards, EposNow
Amazing system its been great and customer service is wonderful PROS great system, easy to use with lots of add on apps available CONS the setup was a little difficult if you have never used a pos
WCC product review positive and happy customer, the support line is easy to access even on weekends. PROS in most cases the support calls i have made have been really responsive and sorted glitches out promptly, products arrived on time and easy to configure. CONS nothing major, i think they could offer more advanced products and configurable to different situation without need to button configurations, example discount swipe cards not available to work on the pro plus handsets
Good system Good system, quite reliable. Looks nice and professional. PROS The look of the terminal, general reliabilty and on time payments CONS System sometimes freezes so have to reset by rebooting. The log out button near the search button on screen.
Good value for money, and good support. Eposnow have always been quick to respond to support requests, which for me is the most essential element of our relationship. PROS Responsive support team when needed, and good value for money for the system in general. CONS Whilst the basic system works well out of the box, it's a little lacking in some areas without paid upgrades.
Thank you. Very good so far. Every time I have called I have been well looked after. PROS They customer service is excellent. The tills work really well. CONS The fact we can no longer cancel a transaction without it becoming a void.
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 4.9 star rating with 1,593 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.