This profile has been claimed by the business owner or representative.
Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
Get directions
"Highly recommend and not one problem" Pros: Everything since I first spoke to Epos Now about using their till system with us at 7378 Limited (a greengrocers, so don't be fooled by the name) has been top notch and very good. The initial contact, the follow up training and even when I've had an issue or concern someone has answered the phone and dealt with it straight away. I've never had to wait more than a couple of hours to get anything answered or sorted. Plus there's always been a follow up call or email as well to make ... read more
Business response:
Dear Benjamin, Thank you for sharing such a detailed and positive review! We're thrilled to hear that your entire experience with Epos Now—from initial contact and training to ongoing support—has been top-notch. It’s fantastic to know that our team has consistently provided quick, knowledgeable, and thorough assistance, with follow-ups to ensure your satisfaction. Your kind words about our service, contact centre, and overall experience mean a lot to us. We’re so pleased that we could earn your confidence over other options ... read more
"Great Price, Great Service, Full suite of reports to help me max out my margins" Pros: Great value for money, quick at helping me with queries and solving issues, good options with types of reports Cons: Have to pay extra for early hours, late hours and weekend support which can be annoying for us if we find we have an issue that needs urgent attention Overall: Very good - been about 8 years with Epos Now and rarely have a problem. When i have had an issue with card intergration or change of card machines the support team h... read more
Business response:
Dear Karl, Thank you for your detailed feedback! We're delighted to hear that you’ve found great value in our system over the past eight years and that our support team has been quick and helpful whenever issues have arisen. It’s fantastic to know you appreciate the reporting options and the assistance with card integration and machines. We also appreciate your note regarding extra charges for early, late, and weekend support and will take it into consideration to help improve the service experience. If there’s anything else... read more
"Choose this POS to make yoir business run smooth!!! " Pros: Great system, amazing customer support!! Great people to work with!!! Easy to navigate, easy to use. Cons: Sometimes minor language barrier, but nothing major that cannot be overcome. Australian/UK english is a bit different than American english. Overall: Great customer service. Fast, quick, and easy resolutions to minor issues i have ran into. Very knowledgeable staff. Eager to assist.
Business response:
Dear Jason, We’re delighted to hear you’re enjoying the system and that our team has provided amazing support with quick, knowledgeable assistance. It’s great to know you find it easy to navigate and well-suited to your seasonal needs. We appreciate your note on minor language differences and are glad they’ve been easy to work through. We’re always happy to help ensure things run smoothly for you year-round. Thanks again, Epos Now
"Excellent programme and service" Pros: As a beginner it was easy to use and set up once i had had a little practice using the system The new look which enables products to be displayed is much better Cons: I had the most difficulty working out when i was supposed to unassign a till when working on it from home to reassigning when it needed to be used on site, it was a bit confusing, also when working on the PC my screen wouldn't show what was actually the same layout as when on site at the actual till, which wasn't really a... read more
Business response:
Dear David, Thank you for sharing your detailed feedback! We're glad to hear that you’ve found the system easy to use and set up, and that you’re enjoying the new look with product displays. It’s great to know our support team has been there to help and resolve any issues quickly. We appreciate your comments about the till unassignment process and layout differences on PC. We’ll make sure this feedback is passed along to help improve the experience further. If there’s anything else we can assist you with, please don’t hesita... read more
"Oulton Sports Club" Pros: Easy to use and reliable at a reasonable price. When issues do occur the support is excellent. Card integration is generally reliable and speedy which is vital at busy times. Back office functionality is excellent with a good range of views to meet most needs. Cons: Being a sports club we use the Customer facility for Club membership. This is an area that needs more development. Adding a picture would help identify members. Giving members a remote view of their membership status including account b... read more
Business response:
Dear Richard, Thank you for your thoughtful feedback! We’re pleased to hear you find the system easy to use, reliable, and great value for money, and that our support and card integration have met your expectations—especially during busy times. It’s also great to know you’re making the most of the back office features. We appreciate your suggestions for improving the Customer facility for club membership, including photo identification, member account views, and remote charging options. Feedback like this helps us focus on d... read more
"LOVE " Pros: Wonderful in everyway! Have recommended to everyone i know with a business! Easy to use and great processing time for your money!
Business response:
Dear Heather, Thank you for your amazing feedback! We're so pleased to hear that you find our system easy to use and appreciate the fast processing times. It means a lot to us that you’ve recommended us to others—it’s the highest compliment we can receive. If there’s anything else we can do to support you, please don’t hesitate to get in touch. Thanks again, Epos Now
"Good and dedicated support" Pros: The quality and dedication of the support team. They own the problem and try to resolve it. The chatbot is also fairly useful. The back office allows my team to handle issues outside the shop. Cons: They have just increased pricing for card payments only 5 months after I signed up. The initial product import sheets using excel are clunky and prone to formatting errors that not everyone at eposnow understands Overall: Once its up and running and training is undertaken , it works reliably. Su... read more
Business response:
Dear Lance, Thank you for your detailed review. We're pleased to hear that you've found our support team dedicated and helpful, and that the back office tools are enabling your team to stay on top of things remotely. We understand your concerns regarding recent card payment pricing changes and the challenges with the product import process. Feedback like this helps us improve the onboarding experience and ensure our team is better equipped to support you. If you need further assistance or wish to discuss your pricing or setu... read more
"So safe so easy" Pros: The system is easy to use with an intuitive interface that make training staff quick and simple. It also offers useful reporting features and flexibility for different type of businesses. Cons: While the system is generally user friendly , occasional software glitches and the need for more responsive customer support can be frustrating at times.
Business response:
Dear Hamidreza, Thank you for taking the time to leave such a thoughtful review. We're glad to hear you find the system intuitive and easy to use, especially when it comes to training staff and accessing reporting features. We appreciate your honest feedback regarding occasional glitches and support responsiveness—your comments are invaluable in helping us continue to improve both the platform and our service levels. If you ever need further assistance or have more suggestions, we’re always here to help. Warm regards, Epos N... read more
"CJU Epos Experience" Pros: All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good Cons: When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one Overall: My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods
Business response:
Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach o... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.