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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Good product" Pros: Tills are easy to use & were available at an excellent price - the back office reporting tools are good. Cons: Though the initial training was good, some of the back up training has been a little slow. Also some of the reporting tools are not that easy to navigate. Some training on this would have been good. Overall: A positive experience overall, as mentioned the software and tills are good, as was the initial training.
Business response:
Dear Dennis, Thank you for your thoughtful review! We're glad to hear you found the tills easy to use, well-priced, and that the back office tools and initial training made a strong impression. It’s great to know your overall experience has been positive. We also appreciate your honest feedback regarding follow-up training and reporting navigation. We’ll take this on board, and if you’d like any additional guidance or support, please don’t hesitate to reach out—our team is always happy to help. Warm regards, Epos Now
"Well done guys" Pros: Problem understood and solved very quickly, agents very knowledgeable on the platform and how to resolve our issue Cons: No negatives really..the only problem we had was the transaction rate and changed to a cheaper service. Overall: We like the service, it suits us very well..the till package is easy to use, very quick and reliable.
Business response:
Dear Brendon, Thank you for your excellent 5-star review! We're so pleased to hear that our support team was able to quickly understand and resolve your issue, and that you're finding the till package easy to use, quick, and reliable. It's great to know that Epos Now suits your needs so well. We also appreciate your transparency regarding transaction rates and switching from a more costly and less reliable alternative. We're glad Epos Now has been a better fit for your business. If there’s anything else we can help with, ple... read more
"Great Work Epos" Pros: The Epos team are always very helpful, knowledgeable and willing to assist. They always get it right and can explain things easily Cons: I have no issues as the team have always been great and are always willing to help. No negativity from us Overall: Epos now have always been able to deal with the issues. The deal with issues quickly and efficiently
Business response:
Dear Jane, Thank you for your fantastic 5-star review! We’re so pleased to hear that our team has consistently been helpful, knowledgeable, and able to resolve your issues quickly and clearly. Your positive experience means a great deal to us. We also appreciate your feedback about switching due to pricing elsewhere—it’s great to know Epos Now could offer you a more budget-friendly solution without compromising on support or service. If there’s ever anything more we can help with, please don’t hesitate to reach out. Warm reg... read more
"Makes our job so much for easier" Pros: Its so easy to use and it makes our job so much easy to do. Keeping score on how each shift makes in terms of money Cons: When it comes to spilting bills if it didnt print out so many receipts, having ten receipts split at sale makes it anoying Overall: Makes our job easier when it comes to looking up recent sales and past sales. Also allows us to check on the final tally of each shift
Business response:
Dear Jason, Thank you so much for your 5-star review and detailed feedback! We're delighted to hear that Epos Now is making your day-to-day tasks easier—especially when it comes to tracking sales and shift performance. It's great to know the system is helping streamline your operations. We also appreciate your comments about receipt printing when splitting bills. Feedback like this is incredibly valuable as we work to improve the user experience. If there’s anything else we can assist you with, or if you’d like to discuss th... read more
"Highly Recommend this product/company. " Pros: The way the product is presented, looks great, and is easy to use. The bar at Fields End Water Limited has been very successful and the till has been a great addition to the smooth running of the bar. Cons: Nothing, I haven't used other products so nothing to judge against, but overal very pleased. Can't think of anything negative. Overall: Since the product arrived, I have used the trainning service and some support and they have always been very helpful and professional.
Business response:
Dear Charlie, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the till has been a great addition to the smooth running of your bar and that you’ve found our training and support helpful and professional. We truly appreciate your kind words and are delighted to have been part of your success. If there’s anything else we can assist with, please don’t hesitate to reach back out. Thanks again, The Epos Now Team
"Childhood Cancer Parents Alliance - positive experience" Pros: Very easy system to use, an extremely user-friendly system and a great customer service team. Great communication from set-up and training and nothing was an issue. Cons: Nothing really, however, if I need to state something, then the card reader broke after a short time of having it, but this was resolved with a replacement one within 24 hours. Overall: Very positive team, always happy to help and go above and beyond to resolve issues quickly. The training was ... read more
Business response:
Dear Sarah, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the system easy to use and appreciated the great communication and tailored training from our team. It’s also great to know that the card reader issue was quickly resolved with a replacement within 24 hours. We truly value your kind words about our team going above and beyond to help and accommodate your needs. If there’s anything else we can assist with, please don’t hesitate to reach back out. Thanks again, The Epos Now T... read more
"Canalside Restaurant Ltd Review" Pros: Easy to use system, for both the front door and back door of the software, friendly staff and support team, quick response times and knowledgeable staff. Cons: A few subtle implementations to the system could be made, but these are issues specific to my business rather than a out and out problem. Overall: With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes... read more
Business response:
Dear Ryan, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Epos Now has helped improve your customer service and streamline your processes, especially with the integrated card machine reducing errors and helping retain revenue. It’s great to know our friendly and knowledgeable team has been quick to respond and support you along the way. We appreciate your feedback on possible subtle improvements and understand that some needs are unique to your business. If there’s anything specific you’d lik... read more
"Great service" Pros: Great back up if things go wrong or you are unsure about. Phone back up service is great to understand. Cons: WiFi system can be slow at times. The constant updating of stock can take time and it is slow to load sometimes Overall: A great product to use and great instructions from e pos. Easy to use till and integrated scales. Good product
Business response:
Dear Peter, Thank you so much for your 5-star review! We're really pleased to hear that you've found the system easy to use and that our phone support has been helpful when you've needed guidance. It’s great to know that features like the integrated scales and clear instructions are making a positive difference for you. We appreciate your feedback regarding Wi-Fi speed and stock updates—this has been noted and shared with the relevant team to explore possible improvements. If there's anything else we can assist you with, ple... read more
"Epos now the future of any pub" Pros: Software very intuitive and made for restaurants with loads of options 24 h costumer service with technical knowledge and good training Cons: Not able to personalise printing orders Only one size touch screen devices Back office could have better layout Overall: Very satisfying hardware and software, quality and reliability quick and hassle free costumer service 24 h
Business response:
Dear Marcello, Thank you so much for your detailed 5-star review! We’re delighted to hear that you find our software intuitive and well-suited for restaurants, and that our 24-hour customer service, technical knowledge, and training have met your needs. We appreciate your feedback regarding order printing personalization, touchscreen sizes, and back office layout, and we’ve shared these insights with our product team for future improvements. We’re glad you chose to switch to Epos Now and that the hardware deal and setup work... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.