This profile has been claimed by the business owner or representative.
Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
Get directions
"Eposnow. A review from a genuine trader" Pros: The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service enginee... read more
Business response:
Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate you... read more
"Reliable, User-Friendly EPOS with Exceptional Support" Pros: At The Pier Tavern, we’ve found Epos Now to be incredibly intuitive and easy to use. It’s made staff training straightforward and daily operations much more efficient. The system has proven to be very reliable, and the reporting functions in the back office are excellent — clear, comprehensive, and ideal for tracking sales and performance. The standout, however, has been the customer service, which has been consistently exceptional. Any issues or queries have been... read more
Business response:
Dear Team at The Pier Tavern, Thank you so much for your detailed and thoughtful 5-star review! We’re thrilled to hear that Epos Now has helped streamline your operations, simplify staff training, and improve reporting accuracy. It’s also fantastic to know that our customer service made a strong impression—we’re proud to support your team in a way that’s professional, responsive, and never pushy. We really appreciate your feedback regarding the clock-in/out functionality and user permissions. Your insight is incredibly valua... read more
"A Solid System with Easy Setup and Reliable UK Support" Pros: The initial setup was quick and straightforward. The till’s user interface is very intuitive, making it easy for all staff to get up and running with minimal training. The integration with Xero also works seamlessly, which has been a great help for our accounting. Cons: The support from the UK-based team is excellent, but getting through to them can be inconsistent. Outside of regular hours, support appears to be handled by a third-party or offshore team, and the... read more
Business response:
Dear Phil, Thank you for your detailed feedback. We’re glad to hear that you found the initial setup quick and the till interface intuitive for your staff. It’s also great to know that the Xero integration has been helpful for your accounting needs. We appreciate your honesty regarding the support experience. We aim to maintain consistent, high-quality service at all times and will review how we can improve support outside regular hours. Thanks again for your share, Epos Now
"Highly recommend EPos Now for inexperienced sellers" Pros: I am a techno dunce, but Epos Now has walked me through every step of the way. I have called their support line multiple times and they always answer in a relatively quick manner and their support folks have always been ale to fix my issues. Cons: There are a LOT of features that I don't know how to use yet, but I bet I will be glad when I finally get to figure them out. Overall: Epos Now has been a great first point of sale for me. It is very intuitive and their cu... read more
"We are so glad we chose Epos Now" Pros: The thing we like the most about Epos Now is that it is easy to use for the customers as well as the staff. Cons: The thing I like the least about Epos Now is that it is set up primarily for food service, so we can't change some of the places in the machine that say food/drink, etc. And also, we wish the time was able to be adjusted to 12 hour time instead of 24 hour. Overall: The support system with Epos Now has been great to work with. They have answered every question we have had a... read more
Business response:
Dear Stephanie, Thank you for sharing your experience with Epos Now. We’re pleased to hear that both your customers and staff find the system easy to use, and that our support team has been responsive and helpful throughout your setup process. We appreciate your feedback regarding the food service focus and the 24-hour time format. Your suggestions are valuable and will be passed on to our product team for consideration. Thanks again for your share, Epos Now
"Satisfied Customer" Pros: Effortless to use, built for reliability, and priced to impress—this system delivers on every front. Cons: None Overall: Helps me to monitor for stock discrencies, great for extracting data for the accountant and much more
Business response:
Dear Allan, Thank you so much for your glowing review! We're thrilled to hear that you find the system effortless to use, reliable, and great value. It's especially rewarding to know it's helping you monitor stock discrepancies and support your accounting needs. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Awesome system " Pros: So easy to use for everyone ! Updates are easy also! Adding products etc really easy and anyomne can do it Cons: Nothing, really simple system to use if youbkeep it updatedand close tbe til down every night ! Very simple Overall: Great ! Really reccomend intergrsted card nachibes are also very god and day tonueb fast oaymentsbakso !
Business response:
Dear Matthew, Thank you for your fantastic feedback! We're delighted to hear that you find the system so easy to use and manage — from updates to adding products. It’s also great to know the integrated card machines and speedy payments are working well for your business. If there’s ever anything else we can assist with, please feel free to reach out. Thanks again for your share, Epos Now
"Great Product & Service!" Pros: Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export. Cons: Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant. Overall: Very good product and usually very prompt with customer service. Service has provided us with all n... read more
Business response:
Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out... read more
"Baileys On Ice & More LLC Review" Pros: The hand held all in one POS machine. It’s convenience of it, not being stationary in one area. Food Cons: The multiple training sessions I had to schedule. The way the tip is asked for before the total can be given Overall: It’s easy to get to the helpline. Customer service is knowledgeable of what particular problem I’m having at the time.
Business response:
Dear Tami, Thank you for your honest feedback! We’re glad to hear you appreciate the convenience of the handheld all-in-one POS machine and found our customer service knowledgeable and accessible. We also appreciate your comments about the training sessions and tipping process — your input helps us improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.