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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Brilliant EPOS System" Pros: Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. Cons: Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. Overall: Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold.
Business response:
Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Good service " Pros: Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. Cons: They are doing thier best so no complain so far. So communication is ket and always think for solution. Overall: Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve.
Business response:
Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Fantastic working relationship " Pros: Customer support has been amazing for our company for the past 7 years. I would continue to recommend them. Cons: I have had no issues with EPOS. Great payment process Sales management relationship with EPOS. • User-Friendly Interface The platform is intuitive and easy to navigate, even for those new to POS systems. Setup is straightforward, and training staff is a breeze thanks to its clean design and logical workflows TechRadar. Overall: Epos Now is a top-tier POS solution that blend... read more
Business response:
Dear Phyllis, Thank you for your wonderful feedback! We’re thrilled to hear that our support has been amazing for your company over the past 7 years and that you continue to recommend us. It’s fantastic to know that our platform is user-friendly, intuitive, and makes training and setup straightforward for your team. Your kind words about the flexibility, ease of use, and integrations of Epos Now mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share,... read more
"Mr Drummond " Pros: I like customer service they always there for us. Great products every thing works great they help with every thing Cons: Nothing at all i will not change a thing i can not say nothing bad about epos keep doing what you guys is doing Overall: Wonderful great will stay doing business with you guy and let everyone know to come to.this company thanks
Business response:
Dear Kalvin, Thank you for your fantastic feedback! We’re thrilled to hear that our customer service has been reliable, that our products are working well, and that we’ve been able to help with everything you need. Your support and kind words mean a lot to us, and we’re delighted to continue serving you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"The dogs Bollix!" Pros: sales and purchasing information is excellent on the back office and the ability to export reports and print is good. Cons: integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception. Overall: very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time.
Business response:
Dear Chris, Thank you for your feedback! We’re glad to hear that you find the back office reports, sales, and purchasing information excellent and easy to use. We appreciate your note regarding card machine integration and understand how internet reception can affect this. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Amazing service" Pros: Amazing service and tracking across stock. Fast payouts and never any issue recieving the money the next day. Would reccomend to anyone in the industry Cons: Nothing. The service is top quality. A little more on site training could be provided but the system is easy to work out. Overall: Amazing i wouldnt use any other company now. The systems are quick and dont ever have any issues at all
Business response:
Dear Liam, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had an amazing experience with our service, stock tracking, and fast payouts. It’s great to know that the system works smoothly for you and meets your needs. We also appreciate your suggestion regarding on-site training. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Perfect set up with great support team" Pros: It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. Cons: Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. Overall: I love it for ease of use, personalisation and great customer support team.... read more
Business response:
Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"EPOS #1 fangirl" Pros: The customer services is top notch including regular contact with my account rep [sensitive content hidden] who is very personable and responsive whenever I have questions or concerns. The programs are very user friendly and my new staff can easily be trained to use them. The quality of the equipment is great and they stand up to the wear and tear of daily use. This is a great company and product. Cons: Sometimes the time difference between my location and the location of the home office has been diff... read more
Business response:
Dear Emily, Thank you for your amazing feedback! We’re delighted to hear that our customer service, user-friendly programs, and high-quality equipment have made your experience a 10 out of 10 over the past five years. It’s wonderful to know that your staff can be easily trained and that our team has been responsive and personable. We appreciate your loyalty and kind words—your support means a lot to us. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now
"Reliable - never lose a sale" Pros: Great back office. Flexible layout. We tried 3 other POS systems before changing to Epos Now. This is the best. We do lots of markets and festival. Other stall holders often lose internet reception. We never lose internet. As the system is not connected to our phones we do not have to leave our phones in the stall. Cons: On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc. I often hit the wrong button then it take... read more
Business response:
Dear Scott, Thank you for your detailed feedback! We’re thrilled to hear that Epos Now has provided a reliable and flexible system for your markets and festivals, helping you avoid internet issues and continue making sales without interruptions. We appreciate your insights on the sales screen layout and will take them into account for future improvements. It’s wonderful to hear that our support and tutorials have also been helpful. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks a... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.