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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Good customer service " Pros: The till system is very easy to use and navigate , we were able to add our own products and set up till exactly how we wanted it to look Cons: It does drop offline a little more than we expected but not a major issue. You can still use the main function of the till without WiFi Overall: From the first call to installation the process was smooth, customer care answer quickly and are very helpful
Business response:
Dear Marcus, Thank you for your feedback! We’re delighted to hear that you found the till system easy to use and customizable, and that the setup process was smooth from start to finish. It’s great to know that our customer care team was quick and helpful throughout. We also appreciate your note about occasional offline drops — your feedback helps us continue improving the system. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now.
"Review of Epos now" Pros: Easy to set up great support, always someone available at the end of a phone to support, and a quick response which is rare Cons: Card machine when you take a payment it does not make any noise, you can only use one card machine to take transactions from the pos system Overall: Brilliant very supportive, I've called several time and the service has always been exceptional and constant
Business response:
Dear Alan, Thank you for your detailed feedback! We’re thrilled to hear that you’ve found Epos Now easy to set up and that our support team has consistently provided quick, reliable assistance whenever you’ve needed it. We’re also delighted that our system’s functionality, cost, and service have met your expectations. We appreciate your comments regarding the card machine sound and connection — your feedback is valuable and will be shared with our product team as we continue to improve the experience. If there’s ever anythin... read more
"Epos is Great." Pros: Ease of use and support, we have had excellent service from the team and exceptional training. They are always there for us. Cons: You cant drag and drop buttons on till screen to put them in order so it is somewhat difficult to visually set up. Overall: Excellent overall experience as first time business owners. We would not be without Epos. You can quickly check what you have sold the previous week which makes re ordering so easy.
Business response:
Dear Stuart, Thank you for your lovely feedback! We’re delighted to hear that you’ve had an excellent experience with Epos Now and that our team’s support and training have been so helpful, especially as first-time business owners. It’s great to know that the system helps make managing sales and reordering simple and efficient. We also appreciate your suggestion about rearranging buttons on the till screen — feedback like this helps us identify opportunities to make the platform even more user-friendly. If there’s ever anyth... read more
"A better World" Pros: Easy to use and for new staff to learn Programing is simple and intutitive Help system effetive and simple to use Payments arrive the next day in our account Cons: Nothing of note comes to mind, but perhaps the lack of being able to remotely view the till format when programming Overall: A world better than our old system. As we sre staffed by volunteers the easy of use is of the oytmost importance. It's given staff much more confidence
Business response:
Dear Gary, Thank you for sharing your feedback! We’re thrilled to hear that Epos Now has made training new staff easier and given them confidence, especially in a volunteer-run environment. It’s wonderful to know that the intuitive programming, effective help system, and fast payment processing have made a positive difference for your business. We also appreciate your suggestion about remotely viewing the till format — feedback like this helps us improve the platform further. If there’s ever anything else we can do to suppor... read more
"Reliable system" Pros: Very quick payments and relatively easy system set up. The entire system was delivered for a one off cost and is customisable for the different types of sales we do - both retail and hospitality. Cons: some reports are trickier to access than expected and amount of time learning the system is more than expected but online tutorials are available Overall: Have been using the system for 3 years and it is a reliable service, easy to train new staff in the daily operation.
Business response:
Dear Morag, Thank you for your detailed feedback! We’re delighted to hear that you’ve found Epos Now reliable and easy to set up, with quick payments and customizable options for both retail and hospitality. It’s great to know that training new staff has been straightforward and that our online tutorials have been helpful in mastering the system. We also appreciate your note about accessing some reports and learning the system — your feedback helps us continue improving the platform. If there’s ever anything else we can assi... read more
"The Sweet Box Gambia " Pros: It was user friendly, I was easily able to train my staff to use it. The monthly £20 payments made it extremely affordable regarding the quality of service I was getting. Sales were easy review on a Monthly basis because of the reports being generated. Cons: Customer support was slightly slower if you weren’t located in the Uk as most of the support was done virtually and the time difference hindered real time support needs. Overall: I loved it, great value for money and helped in data collectio... read more
Business response:
Dear Mariama, Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that Epos Now has helped you manage your first business with confidence and that you find our system secure, reliable, and good value for money. It’s great to know you’ve had a positive experience with our support and payment processing as well. We also really appreciate your suggestion about displaying cash change — feedback like this helps us continue improving the platform for all our users. If there’s ever anything else... read more
"Epos Now Review Pet Shop" Pros: I would definitely recommend Epos Now, the customer service is amazing (which is very rare to come across now a days). The service they provide suits our business perfectly! Cons: One thing i think that could be better is the card readers to have more accessible information on them, we did have to upgrade to a newer card reader and this is a lot better. Overall: If i was to do this all over again, Epos Now would be the first choice, it suits our needs perfectly and is easy to navigate and use... read more
Business response:
Dear Ysobel, Thank you so much for your fantastic review and recommendation! We're delighted to hear that our service fits your business perfectly and that our training has been so beneficial. It’s also great to know the upgraded card reader has improved your experience — we truly value your feedback on this. Thanks again for your share, Epos Now.
"Good service " Pros: Its very secure. Easy to use. All the format is clear and precise. Payments are through quick and accurate. Cons: Sometimes it cant find the server and has to be linked to my phone network. Takes a few minutes on occasions to find the cardreader. Overall: Really happy with the service. Maybe rental is a bit steep. Always in contact to help if i hit a problem.
Business response:
Dear Graham, Thank you for your kind words! We’re so pleased to hear that you find our system secure, easy to use, and reliable for processing quick and accurate payments. It’s great to know our team has been there to help whenever you’ve needed support. We appreciate your feedback about occasionally having to reconnect to the server and the card reader. We’ll be sure to share this with our team to help improve the experience. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thanks again ... read more
"Very satisfied" Pros: Reliable. Systems that talk to one another easily. Added features. Money in bank very promptly. Clocking in and out of staff Cons: Trying to understand all the features, sometimes not getting through to the right department. The refund or cancel feature is tricky Overall: Good. Since installing epos now i have been impressed with the reliability and the ease of use. I like that it has features such as staff hours etc
Business response:
Dear Diane, Thank you for sharing your experience! We’re delighted to hear that you’ve found Epos Now reliable and easy to use, and that features like staff clock-in and out and fast payment processing have been valuable for your business. We appreciate your honest feedback about navigating all the features and the refund process. We’ll make sure this is shared with our team as we continue improving our system and support experience. If you ever need help, please don’t hesitate to reach out so we can guide you to the right t... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,292 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.