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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scam. No return address. They are trying to make money off people for services they dont need, and even for those who dont need coverage. Dont fall for the official business attempt to make this letter look legitimate.
Scam they did the same as every other review on here sent paper saying my vehicle warranty has lapsed that I would be liable for expensive charges and assuming this was the company that works for the dealership I just bought my car from I activated it first then called dealership to find this is not the right company my warranty is thru and they told me my warranty was still active.I called company customer service to cancel service less then 10 mins later and some guy tried giving me a speal talking bad about my dealership ... read more
This business is a scam. They send a letter that states "official business" on the letterhead. They let me know "Our record indicated that you have not contacted us regarding the vehicle service contract on your vehicle." They know the make and year of my car.They also mention that if "neglecting to active your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires." This is a scare tactic.And they they say *** reserve the right to to revoke your eligibility for s... read more
A complaint has been submitted to the Consumer Protection Section of the ****************************************. Stay tuned!
I started receiving letters saying my car warranty had expired and I needed to call them to extend the warranty, confirming vehicle make and VIN number. I had just purchased an l-certified ***** hybrid and had warranty on it for 2 more years. The company charged me $189/mo for the next two years and then I would get 2 years of free coverage. I spoke with my car dealership and they said these letters are scam. I called the company to cancel and ask for a refund for the fraudulent charge of the first month. They said "this is ... read more
Business response:
To Whom It May Concern:We regret any frustration or confusion this matter may have caused. Our company takes customer concerns seriously and is committed to providing high-quality service. We would like to clarify the following points regarding the complaint:Warranty Coverage: The letters the customer received were sent by our marketing team to offer additional coverage for vehicles. We understand that the customer may have been misled due to the confusion around existing coverage, and we apologize for any misunderstanding. ... read more
I got a letter in the mail which was hard to understand, so I called the phone number and without answering my questions they said my 2023 ***** had a warranty that expired at ***** miles (not true) and demanded I pay about $200 to start their policy. When I told them I was not going to do that, the man got upset with me for using swear words and hung up.
Business response:
To Whom It May Concern:Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration you experienced. We strive to provide clear and helpful communication to all of our customers, and I regret that this situation did not meet your expectations. We regret that the tone of our representative did not meet your expectations, and we deeply apologize for any disrespect you experienced during the call. It is never our intention to upset our customers. We take your feedback seriously a... read more
****! I received a notice from them stating that my factory warranty had expired. This is a 3 week old vehicle with 600 miles on it. They stated they were evercare and then after the phone operator hung up I called back and a new person answered as Solaris Automotive. They wanted $3000 to extend my active factory warranty.
They should be investigated and shut down. They said I owned a 2024 *********** already had the *** Number. I own an XC90 and they could not authenticate the *** number. They said the warranty would cover if I broke down, needed towing or any repairs on the major system, BUT this was my final notice they would see if they could push it through. I was playing them to see how far the lie would go. They came back to the phone saying that they got special permission to push me through. The insurance would only be 218 per month f... read more
This company repeatedly mails me with scare tactics letters saying I did not activate the warranty on my new car and I have no factory warranty anymore. They make their letters appear as if they are coming directly from the car manufacturer and there is purposely no address or website listed in the letter. Luckily, I am intelligent enough to know these letters are false and a fraudulent way to attempt to get people to buy additional warranties. It is a disgusting business practice that preys on people's ignorance to make a p... read more
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 182 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open tomorrow at 9:00 a.m.