This profile has been claimed by the business owner or representative.
Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received a US mail letter trying to trick me into an auto warranty, saying my factory warranty has expired. Which it is has not expired. Do not get tricked by their letter or their offerings. They buy ******** to target people who have bought new cars. **** and LIES. DO NOT TRUST THEM.
Business response:
Dear ****,We obtain consumer information from a variety of sources, including, but not limited to, public and freely available records and data bases, online form submissions, web advertisement, and referral partners.Your name has been removed from our mailing campaign.We apologize for the inconvenience.Thank you.
I cancelled my account and have not received my reimbursement yet. I have followed up several times, always "going to call back". I sent in my statement on 10/21/25, and I have received nothing. I have followed up twice, and no one has returned a call. When I first cancelled I asked if there was anything else for me to do, and they said no. I had to call back to ask what the steps were to receive the reimbursement for my policy. Again, no one has been getting back to me, and they are withholding my money.
Business response:
To Whom This May Concern:Thank you for contacting us. We apologize for the inconvenience. Our records show we have not received your written cancellation request, which we need to process any pro-rated refund. While your policy is cancelled, the refund cannot be completed without that document.Please reach us at ************ if you have further questions. Were committed to resolving this quickly.
Got fake letter in mail. They claim to not be scammers, but their own letters prove otherwise. "By neglecting to activate your coverage you will be at risk..." - absolutely not and a lie. Folks that obviously have warranties already, which looking up the number given shows THOUSANDS AND THOUSAND AND THOUSANDS of websites talking about this scam. ****, lookup this company name or phone number on *******, there are even videos about these scammers. Any response from the company here that it's not is outright BS. Person answeri... read more
Business response:
Hello,We are not a scam and take all concerns seriously. We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. We offer extended vehicle service contracts to be used at any dealership or *** certified repair shops. We pay directly to dealerships and repair shops for vehicle repairs. We apologize if this has caused you any inconvenience.
I called the phone number on the letter to ask them to remove me from the mailing list. The representative started talking crazy saying is my vehicle thats gonna be without protection started telling me in name calling me and saying all type of crazy stuff a call back to speak with a supervisor. The other representative asked me for my program number and I asked him if he can look me up by my name and he hung up. I proceeded to call back to the third rep. ** then stated what do you want the whole office is rude. I wouldnt ev... read more
Business response:
Dear *****,We sincerely apologize for the experience you described. This is not the level of service we strive to provide, and we regret any frustration or confusion caused during your attempts to contact us.Your information has now been removed from our mailing list.
I receive a "Time sensitive" letter from them at least monthly.They have the wrong name on the letter. Whe I call in to get taken off the mailing list they say they made the correction and will remove my name form the list. NEVER happens.There is noi such program coordinator named ******* *****.2nd biggest scam around.*****
Business response:
*****,Thank you for bringing this to our attention. Were very sorry for the frustration youve experienced with unwanted mailings. Evercare is a legitimate company, and we take all concerns regarding communication and customer information seriously. Its never our intention to contact anyone in error or cause inconvenience.
I received a letter from Evercare Direct in the mail and it was their 3rd attempt to contact me. I called and asked to be taken off their mailing list. After some reluctance to give the *** my VIN, he told me I would be removed from the mailing list. The letter that Evercare sends is hyperbolic and a scare tactic to get the car owner to waste money on dubious coverage, at best. Beware, when you receive this letter and exercise caution. The letter did not include the make, model or VIN, but I had to provide it to get off this... read more
Business response:
To Whom This May Concern:We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. We apologize if this has caused you any inconvenience.
DO NOT USE THIS COMPANY THEY ARE A SCAM! I was fooled into opening a policy with this company after receiving several concerning letters claiming to be associated with my dealership. After several months of making payments through autopay, I had a claim. After reaching out to their customer service I was told that I had their (so-called) platinum coverage and this would cover the cost of my transmission repairs. After renting a vehicle and turning my vehicle in for repairs, the service garage called their claims department o... read more
Business response:
Dear ****,We sincerely apologize for the frustration and inconvenience you experienced. Our records indicate that your policy has been canceled, and a representative contacted you to confirm this and sent a letter of cancellation, which you can return to request any applicable refund.We take all concerns seriously and regret that your experience did not meet your expectations. Please know that we are committed to handling all claims and customer interactions with integrity.Thank you for bringing this matter to our attention.
Same car 2 dif.approval numbers,trying get me buy there extended ins. Told them already bought extended ins threw Deal ship don't need there crud. 72 month ***** miles extended ****** and Dealer.They say I need there Extended do not want it
This company tries to scare naive people into overpaying for vehicle service plans that are unlikely to cover any repairs.Every time I buy a new or used car I get a series of official-looking scare letters from this company and a few others. They are always designed to be mistaken for an official DMV notice, with nonsense wording such as:"THIS LETTER IS TO INFORM YOU: That if your factory warranty has expired, you will be Financially Liable for all repairs. Our records indicate that you HAVE NOT CONTACTED us to get your serv... read more
Business response:
Thank you for your feedback. We understand your concerns and want to clarify that the letter you received is simply an offer for optional vehicle service coverage.Thank you again for taking the time to share your thoughts.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 182 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is open now. It will close at 6:00 p.m.