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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I thought I was treated as a person, not just a statistic. Through EverCare, I felt like the team really cared about me.
Business response:
Thank you for your thoughtful words. At EverCare, we strive to treat every customer with the respect and individual attention they deserve, and its truly rewarding to hear that this was reflected in your experience. Knowing you felt genuinely cared for by our team reaffirms our commitment to personalized service. We appreciate your trust and look forward to continuing to serve you.
Registering through EverCare was quick last year and I just had my first claim accepted, without anything complicated. Its clear they have a lot of experience.
Business response:
Thank you for sharing your experience! We're so glad to hear that registering with EverCare was quick and that your first claim was accepted smoothly. Our team works hard to make the process as simple and efficient as possible, and it's great to know that it shows. If you ever need assistance in the future, we're here to help!
Usually, I dont leave reviews, but EverCare does. I only discovered just how much car repairs would cost after my warranty was over. Im thankful, because theyve saved me twice previously.
Business response:
Thank you so much for taking the time to leave us a review especially since you dont usually write them! Were thrilled to hear EverCare was there for you when it mattered most. Its always our goal to provide peace of mind and real value, especially when unexpected repair costs come up. We truly appreciate your trust and loyalty!
I have really enjoyed using EverCare Direct. The reps were easy to talk to and I didnt have to worry about a thing.
Business response:
Thank you! We're so glad to hear you've enjoyed your experience with EverCare Direct. It's great to know our **** made things easy and worry-free for you. We're always here if you need anything!
They dont stop communicating with you after youve bought coverage. Every time I reach out, EverCare has promptly and professionally helped me. Nowadays, its hard to find that kind of thing happening.
Business response:
Thank you so much for your kind words! Were thrilled to hear that youve had a positive experience with EverCare and that our team has been responsive and helpful when youve needed us. Providing reliable service and ongoing support is exactly what we strive for, so it means a lot to know its making a difference. If you ever need anything in the future, we're always just a call or message away!
Im quite content with what EverCare provides. I signed up over a year ago and have made use of it twice so far. In the past, they dealt with my issues fast and I didnt find any trouble receiving what I was promised. Also, you will find that the customer service is very good.
Received a mailer that appears to be a check made out to me, but it is in fact a sales scam.
Business response:
Dear *****,We apologize for any confusion caused by the mailer. The piece you received was a promotional advertisement for insurance coverage options and was not intended to mislead or represent an actual check or financial instrument.We appreciate the feedback and understand how the format may have been misunderstood. Your concerns have been noted and shared internally for review.
Is this company a phishing scam? I received a letter about my car warranty (for a car I NEVER owned) describing that it was about to expire. First, let me be clear, I have never done business with this company, so its no clerical error. As a prior victim of ID Theft, I initially freaked out! I thought someone stole my identity to buy a truck! Then I wondered, wow- where is this 2013 truck I apparently own, so I can go pick it up and drive it home? Finally, I arrived here to read about this company and NOT surprised to find o... read more
Business response:
To Whom It May Concern:Thank you for reaching out and sharing your concerns.Please note that the correspondence you received is a general marketing solicitation and is not an indication that you have an active warranty, a vehicle on file with us, or any account or prior business relationship with our company.We want to assure you that this is not a phishing attempt, and no action is required on your part.Thank you for bringing this to our attention. We value your feedback and are continuously working to improve the clarity o... read more
They sent a letter that talked about a vehicle i haven't had since October. He asked how many miles was on that vehicle, as soon as I told him that I didn't know know how many miles was on my old vehicle. He straight up goes, "why did you call!"
Business response:
Hello,The statement described does not reflect the level of professionalism and courtesy we expect from our team. We sincerely apologize if the customer felt dismissed or spoken to inappropriately. That is not our standard, and the matter will be reviewed internally to ensure proper communication standards are maintained.We apologize again for the inconvenience and appreciate the feedback.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 181 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open at 9:00 a.m.