This profile has been claimed by the business owner or representative.
Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our HVAC problem required approximately a week to be completely addressed, yet they kept us informed and paid us the rent back the cost of a temporary fan. You do not encounter that kind of care very frequently.
Business response:
Dear ******,Thank you for your thoughtful feedback. Were glad to hear that our team kept you informed throughout the **** repair and that the reimbursement for the temporary fan was helpful. We work hard to provide attentive, supportive service, and it means a lot to know it made a difference. We appreciate you taking the time to share your experience.
I initially had my doubts but it was smooth sailing with the process of my claim. No strange loopholes or hidden charges, as it is usual to this industry. Would certainly suggest them to all the people who possess older appliances.
Business response:
Dear ********,Thank you for your feedback. Were glad to hear your claim process went smoothly and that everything was clear and straightforward. We appreciate your recommendation and are here to support you whenever you need us.
Evercare Direct assisted us to repair a huge electrical problem that would have cost us thousands of dollars. We were glad to discover it was included in our plan. Their electrician was good as well.
Business response:
Dear *****,Thank you for your review. Were glad we were able to cover the electrical repair and help you avoid a major expense. Its great to hear that the electrician provided quality service as well. We appreciate your trust and are here whenever you need us.
We live in a small town and it is not easy to get good service but they did manage to get a local contractor who responded within two days. Nothing impressed us more than that.
Business response:
Dear ********,Thank you for sharing your experience. Were glad we could connect you with a local contractor and provide timely service, especially in a small town. We appreciate your feedback and are always here to help.
I do not leave reviews very often, but the staff was truly helpful and deserved to be mentioned. All were friendly, assistive, and responsive to follow up the repair. Did not feel as though we were shuffled to and fro in the departments.
Business response:
Dear ****,Thank you for taking the time to leave a review. Were glad to hear our staff was helpful, friendly, and responsive throughout your repair process. We appreciate your feedback and are always here to assist you.
We had a water heater break and we did not know whether it was covered or not. Well, it was and they had a contractor the following day. I have never been served better by a warranty company on services.
Business response:
Dear *****,Thank you for sharing your experience with us. Were so glad to hear that your water heater issue was covered and that we were able to get a contractor out to you the next day. Providing prompt, reliable service is something we strive for, and it means a lot to know you felt well taken care of. We truly appreciate your feedback and your trust in our warranty services.
Actually shocked that the entire process was easy. Registered on line, filed a warranty a few weeks after with a faulty AC and within two days, a technician was at our door. That much better than we thought this would go.
Business response:
Dear *****,Thank you for sharing your experience. Were happy to hear that the online registration and AC claim process went smoothly and that a technician was able to assist you so quickly. We appreciate your trust and are glad we could exceed your expectations.
It was smooth sailing throughout. I'm used to a lot of stressful back and forth in these situations. I appreciated the pleasant surprise of how painless everything was.
Evercare was more of a partner, not a service. They clarified what the process was going to be and took care of everything.
Business response:
Dear *****,Thank you for your thoughtful review. Were pleased to hear that you felt supported throughout the process and that our team was able to clarify each step and handle everything for you. We strive to be a true partner to our customers, and were grateful for your recognition. If you ever need further assistance, were always here to help.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 182 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is open now. It will close at 6:00 p.m.