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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Im quite content with what EverCare provides. I signed up over a year ago and have made use of it twice so far. In the past, they dealt with my issues fast and I didnt find any trouble receiving what I was promised. Also, you will find that the customer service is very good.
Received a mailer that appears to be a check made out to me, but it is in fact a sales scam.
Business response:
Dear *****,We apologize for any confusion caused by the mailer. The piece you received was a promotional advertisement for insurance coverage options and was not intended to mislead or represent an actual check or financial instrument.We appreciate the feedback and understand how the format may have been misunderstood. Your concerns have been noted and shared internally for review.
Is this company a phishing scam? I received a letter about my car warranty (for a car I NEVER owned) describing that it was about to expire. First, let me be clear, I have never done business with this company, so its no clerical error. As a prior victim of ID Theft, I initially freaked out! I thought someone stole my identity to buy a truck! Then I wondered, wow- where is this 2013 truck I apparently own, so I can go pick it up and drive it home? Finally, I arrived here to read about this company and NOT surprised to find o... read more
Business response:
To Whom It May Concern:Thank you for reaching out and sharing your concerns.Please note that the correspondence you received is a general marketing solicitation and is not an indication that you have an active warranty, a vehicle on file with us, or any account or prior business relationship with our company.We want to assure you that this is not a phishing attempt, and no action is required on your part.Thank you for bringing this to our attention. We value your feedback and are continuously working to improve the clarity o... read more
They sent a letter that talked about a vehicle i haven't had since October. He asked how many miles was on that vehicle, as soon as I told him that I didn't know know how many miles was on my old vehicle. He straight up goes, "why did you call!"
Business response:
Hello,The statement described does not reflect the level of professionalism and courtesy we expect from our team. We sincerely apologize if the customer felt dismissed or spoken to inappropriately. That is not our standard, and the matter will be reviewed internally to ensure proper communication standards are maintained.We apologize again for the inconvenience and appreciate the feedback.
Received a US mail letter trying to trick me into an auto warranty, saying my factory warranty has expired. Which it is has not expired. Do not get tricked by their letter or their offerings. They buy ******** to target people who have bought new cars. **** and LIES. DO NOT TRUST THEM.
Business response:
Dear ****,We obtain consumer information from a variety of sources, including, but not limited to, public and freely available records and data bases, online form submissions, web advertisement, and referral partners.Your name has been removed from our mailing campaign.We apologize for the inconvenience.Thank you.
I cancelled my account and have not received my reimbursement yet. I have followed up several times, always "going to call back". I sent in my statement on 10/21/25, and I have received nothing. I have followed up twice, and no one has returned a call. When I first cancelled I asked if there was anything else for me to do, and they said no. I had to call back to ask what the steps were to receive the reimbursement for my policy. Again, no one has been getting back to me, and they are withholding my money.
Business response:
To Whom This May Concern:Thank you for contacting us. We apologize for the inconvenience. Our records show we have not received your written cancellation request, which we need to process any pro-rated refund. While your policy is cancelled, the refund cannot be completed without that document.Please reach us at ************ if you have further questions. Were committed to resolving this quickly.
Got fake letter in mail. They claim to not be scammers, but their own letters prove otherwise. "By neglecting to activate your coverage you will be at risk..." - absolutely not and a lie. Folks that obviously have warranties already, which looking up the number given shows THOUSANDS AND THOUSAND AND THOUSANDS of websites talking about this scam. ****, lookup this company name or phone number on *******, there are even videos about these scammers. Any response from the company here that it's not is outright BS. Person answeri... read more
Business response:
Hello,We are not a scam and take all concerns seriously. We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. We offer extended vehicle service contracts to be used at any dealership or *** certified repair shops. We pay directly to dealerships and repair shops for vehicle repairs. We apologize if this has caused you any inconvenience.
I called the phone number on the letter to ask them to remove me from the mailing list. The representative started talking crazy saying is my vehicle thats gonna be without protection started telling me in name calling me and saying all type of crazy stuff a call back to speak with a supervisor. The other representative asked me for my program number and I asked him if he can look me up by my name and he hung up. I proceeded to call back to the third rep. ** then stated what do you want the whole office is rude. I wouldnt ev... read more
Business response:
Dear *****,We sincerely apologize for the experience you described. This is not the level of service we strive to provide, and we regret any frustration or confusion caused during your attempts to contact us.Your information has now been removed from our mailing list.
I receive a "Time sensitive" letter from them at least monthly.They have the wrong name on the letter. Whe I call in to get taken off the mailing list they say they made the correction and will remove my name form the list. NEVER happens.There is noi such program coordinator named ******* *****.2nd biggest scam around.*****
Business response:
*****,Thank you for bringing this to our attention. Were very sorry for the frustration youve experienced with unwanted mailings. Evercare is a legitimate company, and we take all concerns regarding communication and customer information seriously. Its never our intention to contact anyone in error or cause inconvenience.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.2 star rating with 158 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open on Monday at 9:00 a.m.