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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
****! I received a notice from them stating that my factory warranty had expired. This is a 3 week old vehicle with 600 miles on it. They stated they were evercare and then after the phone operator hung up I called back and a new person answered as Solaris Automotive. They wanted $3000 to extend my active factory warranty.
They should be investigated and shut down. They said I owned a 2024 *********** already had the *** Number. I own an XC90 and they could not authenticate the *** number. They said the warranty would cover if I broke down, needed towing or any repairs on the major system, BUT this was my final notice they would see if they could push it through. I was playing them to see how far the lie would go. They came back to the phone saying that they got special permission to push me through. The insurance would only be 218 per month f... read more
This company repeatedly mails me with scare tactics letters saying I did not activate the warranty on my new car and I have no factory warranty anymore. They make their letters appear as if they are coming directly from the car manufacturer and there is purposely no address or website listed in the letter. Luckily, I am intelligent enough to know these letters are false and a fraudulent way to attempt to get people to buy additional warranties. It is a disgusting business practice that preys on people's ignorance to make a p... read more
I cant speak to making a claim or customer service, but the sales tactics and mailers are super slimy and shady. They make you think its something besides a warranty offer by putting penalties and time sensitive on the outside. They also sent the mailer to my parents instead of mine, so theyre mining data from shady sources. I wouldnt trust them given how they try to acquire customers.
Business response:
To Whom It May Concern:Thank you for reaching out to us through the Better Business Bureau. We take all customer feedback seriously, and we apologize for any confusion or frustration caused by the communication you received. At Evercare Direct, we are committed to maintaining transparency and integrity in all our interactions. We understand how the letter in question may have appeared misleading, and we sincerely regret that it led to any misunderstanding. Our intent is always to provide clear and accurate information about ... read more
I have received yet again another letter stating I have yet to contact them about the coverage of my vehicle running out. This is the 3rd letter I have received.. If they paid any attention to their own letters they send to me they would see that the very first thing they type in it is that my car is a 2025..its still 2024 so obviously my warranty hasn't run out or even close to it. They have done this with the past 3 new vehicles I have owned and did it the whole time I owned them. Every letter claiming it would be the last... read more
Like others, I received a "time sensitive" letter about my new car. It came the same day as my bill and since it is made to look like it is from the manufacturer, I fell for it. I called and didn't realize what I had done until I already gave my credit card number. When I realized it and told the guy I wanted to immediately cancel, he kept trying to convince me to keep it. I got angry and then he became patronizing and continued to be misleading. I told him that if I found out it was legit, I would call back tomorrow. He sai... read more
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Disappointed with Hard Sell Tactics and Lack of Confirmation I am extremely disappointed with my experience with this used car warranty company. When my daughter, a young army officer, called to cancel her policy, they subjected her to relentless hard-sell tactics, trying to convince her to keep the policy despite her clear decision to cancel. After much persistence, they finally agreed to cancel the policy. However, when she requested a confirmation letter or email, they outright refused, stating they didn't provide any ***... read more
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
I have been receiving notifications from this company for several years and every time it is the same misinformation and false statements about a vehicle I do not own, never owned and will never own. I have called several times and requested to be removed from the mailings and also to have my information removed from their files.Based on previous similar requests I have little to no faith that this will happen. This is now bordering on harassment.
I am now wrapped up in a home warranty scam. Haven't used one bit of service and when i mentioned they are a scam their *** was extremely rude and unprofessional. Cutting me off, and telling me there could only be a partial refund for almost $600 I've paid in with nothing done. I just want out, to wipe my hands clean and get my FULL refund. I have already contacted the State Attorney General and the *********************** in hopes to help myself and other consumers. If I don't get a FULL refund I won't stop at that. I need ... read more
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. We apologize for any convenience this has caused. Our records do indicate that someone spoke with you on 10/9 and you agreed to hold off on canceling for now. We do need for you to contact us to get your policy canceled out so they can get started on your pro rated refund. Thank you.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 1.9 star rating with 139 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open at 9:00 a.m.