Evercare Direct LLC

Courtney G 

on BBB

a year ago

I started receiving letters saying my car warranty had expired and I needed to call them to extend the warranty, confirming vehicle make and VIN number. I had just purchased an l-certified ***** hybrid and had warranty on it for 2 more years. The company charged me $189/mo for the next two years and then I would get 2 years of free coverage. I spoke with my car dealership and they said these letters are scam. I called the company to cancel and ask for a refund for the fraudulent charge of the first month. They said "this is ... read more

Roger D 

on BBB

a year ago

I got a letter in the mail which was hard to understand, so I called the phone number and without answering my questions they said my 2023 ***** had a warranty that expired at ***** miles (not true) and demanded I pay about $200 to start their policy. When I told them I was not going to do that, the man got upset with me for using swear words and hung up. 

Bradley M 

on BBB

a year ago

****! I received a notice from them stating that my factory warranty had expired. This is a 3 week old vehicle with 600 miles on it. They stated they were evercare and then after the phone operator hung up I called back and a new person answered as Solaris Automotive. They wanted $3000 to extend my active factory warranty. 

Douglas W 

on BBB

a year ago

They should be investigated and shut down. They said I owned a 2024 *********** already had the *** Number. I own an XC90 and they could not authenticate the *** number. They said the warranty would cover if I broke down, needed towing or any repairs on the major system, BUT this was my final notice they would see if they could push it through. I was playing them to see how far the lie would go. They came back to the phone saying that they got special permission to push me through. The insurance would only be 218 per month f... read more

Suzanne B. 

on BBB

a year ago

This company repeatedly mails me with scare tactics letters saying I did not activate the warranty on my new car and I have no factory warranty anymore. They make their letters appear as if they are coming directly from the car manufacturer and there is purposely no address or website listed in the letter. Luckily, I am intelligent enough to know these letters are false and a fraudulent way to attempt to get people to buy additional warranties. It is a disgusting business practice that preys on people's ignorance to make a p... read more

Nicholas R 

on BBB

a year ago

I cant speak to making a claim or customer service, but the sales tactics and mailers are super slimy and shady. They make you think its something besides a warranty offer by putting penalties and time sensitive on the outside. They also sent the mailer to my parents instead of mine, so theyre mining data from shady sources. I wouldnt trust them given how they try to acquire customers. 

David B 

on BBB

a year ago

I have received yet again another letter stating I have yet to contact them about the coverage of my vehicle running out. This is the 3rd letter I have received.. If they paid any attention to their own letters they send to me they would see that the very first thing they type in it is that my car is a 2025..its still 2024 so obviously my warranty hasn't run out or even close to it. They have done this with the past 3 new vehicles I have owned and did it the whole time I owned them. Every letter claiming it would be the last... read more

Beth B 

on BBB

a year ago

Like others, I received a "time sensitive" letter about my new car. It came the same day as my bill and since it is made to look like it is from the manufacturer, I fell for it. I called and didn't realize what I had done until I already gave my credit card number. When I realized it and told the guy I wanted to immediately cancel, he kept trying to convince me to keep it. I got angry and then he became patronizing and continued to be misleading. I told him that if I found out it was legit, I would call back tomorrow. He sai... read more

Candace G 

on BBB

a year ago

Disappointed with Hard Sell Tactics and Lack of Confirmation I am extremely disappointed with my experience with this used car warranty company. When my daughter, a young army officer, called to cancel her policy, they subjected her to relentless hard-sell tactics, trying to convince her to keep the policy despite her clear decision to cancel. After much persistence, they finally agreed to cancel the policy. However, when she requested a confirmation letter or email, they outright refused, stating they didn't provide any ***... read more