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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The follow-up was what impressed me. Someone even called to see whether things had gone well after the repairs had been made. The little bit of extra touch is a trust builder.
Business response:
Dear ****,Thank you for your feedback! Were glad our follow-up made a positive impression. Providing that extra level of care is important to us, and were grateful for the trust youve placed in our team. If you need anything in the future, were here to help.
We purchased our home warranty once we purchased an old house and I am glad we did. Up to this point, they have paid a garage door fix and a blocked shower. It has already paid itself twice over.
Business response:
Dear ******,Thank you for sharing your experience! Were glad to hear your warranty has already paid for itself with your garage door and shower repairs. We appreciate your trust and are always here to help whenever you need us.
They treated us like professionals when we decided to claim against an oven. No push and pull, no requesting us to do endless paper work. We sent the receipt via email and received the approval in a short time. Would by no means hesitate to use them again.
Business response:
Dear Madison,Thank you for sharing your experience! Were glad the oven claim process was smooth and straightforward for you. Treating our customers with respect and keeping the process hassle-free are top priorities for us. We truly appreciate your trust and look forward to assisting you again whenever needed.
I also had a plumber come over to unblock a sunk sink, and it was fully covered by Evercare Direct. It was easy and we did not receive any resistance, which, to be honest, surprised us in a good way.
Business response:
Dear *****,Thank you for sharing your experience! Were glad the sink blockage was resolved quickly and fully covered by Evercare Direct. We appreciate your feedback and are always here to help.
Our HVAC problem required approximately a week to be completely addressed, yet they kept us informed and paid us the rent back the cost of a temporary fan. You do not encounter that kind of care very frequently.
Business response:
Dear ******,Thank you for your thoughtful feedback. Were glad to hear that our team kept you informed throughout the **** repair and that the reimbursement for the temporary fan was helpful. We work hard to provide attentive, supportive service, and it means a lot to know it made a difference. We appreciate you taking the time to share your experience.
I initially had my doubts but it was smooth sailing with the process of my claim. No strange loopholes or hidden charges, as it is usual to this industry. Would certainly suggest them to all the people who possess older appliances.
Business response:
Dear ********,Thank you for your feedback. Were glad to hear your claim process went smoothly and that everything was clear and straightforward. We appreciate your recommendation and are here to support you whenever you need us.
Evercare Direct assisted us to repair a huge electrical problem that would have cost us thousands of dollars. We were glad to discover it was included in our plan. Their electrician was good as well.
Business response:
Dear *****,Thank you for your review. Were glad we were able to cover the electrical repair and help you avoid a major expense. Its great to hear that the electrician provided quality service as well. We appreciate your trust and are here whenever you need us.
We live in a small town and it is not easy to get good service but they did manage to get a local contractor who responded within two days. Nothing impressed us more than that.
Business response:
Dear ********,Thank you for sharing your experience. Were glad we could connect you with a local contractor and provide timely service, especially in a small town. We appreciate your feedback and are always here to help.
I do not leave reviews very often, but the staff was truly helpful and deserved to be mentioned. All were friendly, assistive, and responsive to follow up the repair. Did not feel as though we were shuffled to and fro in the departments.
Business response:
Dear ****,Thank you for taking the time to leave a review. Were glad to hear our staff was helpful, friendly, and responsive throughout your repair process. We appreciate your feedback and are always here to assist you.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.2 star rating with 158 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open on Monday at 9:00 a.m.