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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a water heater break and we did not know whether it was covered or not. Well, it was and they had a contractor the following day. I have never been served better by a warranty company on services.
Business response:
Dear *****,Thank you for sharing your experience with us. Were so glad to hear that your water heater issue was covered and that we were able to get a contractor out to you the next day. Providing prompt, reliable service is something we strive for, and it means a lot to know you felt well taken care of. We truly appreciate your feedback and your trust in our warranty services.
Actually shocked that the entire process was easy. Registered on line, filed a warranty a few weeks after with a faulty AC and within two days, a technician was at our door. That much better than we thought this would go.
Business response:
Dear *****,Thank you for sharing your experience. Were happy to hear that the online registration and AC claim process went smoothly and that a technician was able to assist you so quickly. We appreciate your trust and are glad we could exceed your expectations.
It was smooth sailing throughout. I'm used to a lot of stressful back and forth in these situations. I appreciated the pleasant surprise of how painless everything was.
Evercare was more of a partner, not a service. They clarified what the process was going to be and took care of everything.
Business response:
Dear *****,Thank you for your thoughtful review. Were pleased to hear that you felt supported throughout the process and that our team was able to clarify each step and handle everything for you. We strive to be a true partner to our customers, and were grateful for your recognition. If you ever need further assistance, were always here to help.
Great customer help from beginning to end. Best company I've worked with like this.
Business response:
Dear Isla,Thank you so much for your positive feedback! Were glad to hear that you received great customer support from beginning to end. We work hard to provide the best service possible, and it means a lot to know your experience reflected that. If you ever need anything in the future, were here to help.Thank you again for choosing us!
Our refrigerator began to leak and I was in a panic since we had just replenished the fridge. I made a claim at night and the next day I already had an appointment.
Business response:
Dear Hannah,Thank you for sharing your experience. Were glad we were able to assist quickly during a stressful situation. Its great to hear that your claim was processed promptly and that you were able to get a service appointment scheduled the very next day. We appreciate your trust in us and are always here to help whenever you need support.
I do not normally write any reviews but Evercare had contacted me after the repair to check that everything was fine. Grateful for the help and follow up.
Business response:
*****,Thank you so much for taking the time to share your feedback! Were thrilled to hear that you were happy with the repair and our follow-up. At Evercare, we strive to ensure every customer feels supported from start to finish, and its great to know we met that goal with you. We truly appreciate your trust in us and your kind words!
I was not forced to wait in line as to when the technician would come. They sent me messages on what was happening and they also gave me notice 30 minutes before showing up. It was a positive customer experience.
Business response:
Dear ****,Thank you for your positive review. Were glad to hear that the communication and scheduling process was smooth and that you received timely updates before the technician arrived. Providing a convenient and stress-free experience is important to us, and were pleased that we were able to meet your expectations. We appreciate your feedback and your trust in our service.
Insurance is one of those things you never want to use, but I'm glad I had Evercare to help. Thanks to their customer service for helping make things easy.
Business response:
*****,Were so glad to hear that our customer service team could help make things simple during a time when you needed support. Thank you for choosing Evercare and for sharing your positive experience.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.2 star rating with 158 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open on Monday at 9:00 a.m.