This profile has been claimed by the business owner or representative.
Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a dishwasher that had begun to fill the kitchen on a Sunday, and I was shocked that they reacted so fast. The disaster that might have taken place due to this was contained.
Business response:
Dear ******,Thank you so much for your kind words! We know how stressful a situation like that can be and were glad we were able to respond quickly and help prevent further damage to your kitchen. Our team takes pride in being there when it matters most, and it means a lot to hear that we made a difference. If you ever need us again, dont hesitate to reach out!
A claim based online required a few minutes. I also prefer the fact that their system is so simple and modernized, as compared to other firms that I have interacted with.
Business response:
Dear Summer,Thank you for your feedback! Were so glad to hear that you found our online claims process quick and easy to use. Weve worked hard to create a system thats simple and modern, so its great to know that it stood out compared to your past experiences. We truly appreciate you taking the time to share your thoughts!
It struck me how much I liked the follow up call made after repairing my washing machine. It demonstrated that they were concerned about the quality of the work and not at the closing of a claim.
Business response:
Dear ****,Thank you for your kind feedback. We're glad the follow-up call made a positive impression.Our goal is to ensure every repair meets our quality standards and that our customers feel confident in the work completed. We appreciate you choosing us and are always here if you need help in the future.
Their text notifications were helpful. I was fully aware of the time when the technician would come to my place so I did't end up wasting the whole day waiting around like I'm used to experiencing with service providers.
Business response:
Dear ****,Thank you for your feedback! We're glad our text notifications helped keep you informed and made scheduling more convenient. We appreciate you choosing us and are happy to hear your experience was a positive one.
The majority of businesses are able to use complicated language to conceal their intentions but at Evercare, we always knew what our plan entailed. We did not receive any unexpected shock when our oven heating component had to be changed.
Business response:
Dear Sienna,Thank you for your feedback! We're glad to hear that the process was clear and transparent and that there were no surprises when your ovens heating component was replaced. We appreciate your trust in Evercare and are happy we could help.
This year, I made three claims due to the fact that my appliances are becoming old, and all of them were professionally handled. It is the best security I have ever had on my house.
Business response:
Dear *****,Thank you for your feedback! We're glad to hear that each of your claims this year was handled professionally. We truly appreciate your trust in us and are happy to provide the support and protection that gives you peace of mind in your home.
Their technician who has been sent to work on our furnace was obviously experienced and did not attempt to impose unwarranted components. I do like the fact that Evercare does not pick their service providers haphazardly.
Business response:
Dear *****,Thank you for sharing your feedback. Were glad to hear the technician was experienced and provided honest service. Evercare takes pride in working with trusted professionals, and we appreciate you recognizing the care we take in selecting our service providers.
I was staying at a far off location and I figured it would take me a week to get a plumber. Evercare had hired a man about town who was around on Tuesday morning to repair our burst pipe.
Business response:
Dear ******,Thank you for sharing your experience. We know how stressful a burst pipe can be, especially when you're away from the property. We're glad Evercare was able to quickly coordinate a local professional to get the repair taken care of Tuesday morning. We appreciate your feedback and are always here if you need assistance in the future.
When our former warranty company vanished altogether one hot day, it was a relief to switch to Evercare. They were able to send somebody to our door within a day to service the ** unit.
Business response:
Dear *******,Thank you for sharing your experience. Were glad we could step in and provide quick support when you needed it. Its great to hear that we were able to have someone out within a day to service your AC unit. We appreciate you choosing Evercare.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 182 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is open now. It will close at 6:00 p.m.