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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Usually, I dont leave reviews, but EverCare does. I only discovered just how much car repairs would cost after my warranty was over. Im thankful, because theyve saved me twice previously.
Business response:
Thank you so much for taking the time to leave us a review especially since you dont usually write them! Were thrilled to hear EverCare was there for you when it mattered most. Its always our goal to provide peace of mind and real value, especially when unexpected repair costs come up. We truly appreciate your trust and loyalty!
I have really enjoyed using EverCare Direct. The reps were easy to talk to and I didnt have to worry about a thing.
Business response:
Thank you! We're so glad to hear you've enjoyed your experience with EverCare Direct. It's great to know our **** made things easy and worry-free for you. We're always here if you need anything!
They dont stop communicating with you after youve bought coverage. Every time I reach out, EverCare has promptly and professionally helped me. Nowadays, its hard to find that kind of thing happening.
Business response:
Thank you so much for your kind words! Were thrilled to hear that youve had a positive experience with EverCare and that our team has been responsive and helpful when youve needed us. Providing reliable service and ongoing support is exactly what we strive for, so it means a lot to know its making a difference. If you ever need anything in the future, we're always just a call or message away!
Im quite content with what EverCare provides. I signed up over a year ago and have made use of it twice so far. In the past, they dealt with my issues fast and I didnt find any trouble receiving what I was promised. Also, you will find that the customer service is very good.
I cancelled my account and have not received my reimbursement yet. I have followed up several times, always "going to call back". I sent in my statement on 10/21/25, and I have received nothing. I have followed up twice, and no one has returned a call. When I first cancelled I asked if there was anything else for me to do, and they said no. I had to call back to ask what the steps were to receive the reimbursement for my policy. Again, no one has been getting back to me, and they are withholding my money.
Business response:
To Whom This May Concern:Thank you for contacting us. We apologize for the inconvenience. Our records show we have not received your written cancellation request, which we need to process any pro-rated refund. While your policy is cancelled, the refund cannot be completed without that document.Please reach us at ************ if you have further questions. Were committed to resolving this quickly.
Got fake letter in mail. They claim to not be scammers, but their own letters prove otherwise. "By neglecting to activate your coverage you will be at risk..." - absolutely not and a lie. Folks that obviously have warranties already, which looking up the number given shows THOUSANDS AND THOUSAND AND THOUSANDS of websites talking about this scam. ****, lookup this company name or phone number on *******, there are even videos about these scammers. Any response from the company here that it's not is outright BS. Person answeri... read more
Business response:
Hello,We are not a scam and take all concerns seriously. We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. We offer extended vehicle service contracts to be used at any dealership or *** certified repair shops. We pay directly to dealerships and repair shops for vehicle repairs. We apologize if this has caused you any inconvenience.
I called the phone number on the letter to ask them to remove me from the mailing list. The representative started talking crazy saying is my vehicle thats gonna be without protection started telling me in name calling me and saying all type of crazy stuff a call back to speak with a supervisor. The other representative asked me for my program number and I asked him if he can look me up by my name and he hung up. I proceeded to call back to the third rep. ** then stated what do you want the whole office is rude. I wouldnt ev... read more
Business response:
Dear *****,We sincerely apologize for the experience you described. This is not the level of service we strive to provide, and we regret any frustration or confusion caused during your attempts to contact us.Your information has now been removed from our mailing list.
I receive a "Time sensitive" letter from them at least monthly.They have the wrong name on the letter. Whe I call in to get taken off the mailing list they say they made the correction and will remove my name form the list. NEVER happens.There is noi such program coordinator named ******* *****.2nd biggest scam around.*****
Business response:
*****,Thank you for bringing this to our attention. Were very sorry for the frustration youve experienced with unwanted mailings. Evercare is a legitimate company, and we take all concerns regarding communication and customer information seriously. Its never our intention to contact anyone in error or cause inconvenience.
I received a letter from Evercare Direct in the mail and it was their 3rd attempt to contact me. I called and asked to be taken off their mailing list. After some reluctance to give the *** my VIN, he told me I would be removed from the mailing list. The letter that Evercare sends is hyperbolic and a scare tactic to get the car owner to waste money on dubious coverage, at best. Beware, when you receive this letter and exercise caution. The letter did not include the make, model or VIN, but I had to provide it to get off this... read more
Business response:
To Whom This May Concern:We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. We apologize if this has caused you any inconvenience.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 1.9 star rating with 139 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open tomorrow at 9:00 a.m.