Extended Stay America - Albuquerque - Airport

Business response:

Dear SungHee, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused.Your comments are of utmost importance, and we will ensure that they are communicated to the relevant team members. We sincerely appreciate your feedback and hope for the opportunity to welcome you once again.Sincerely,Hotel Management 

Business response:

Dear Patrick, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. Regarding the incident you mentioned, please allow us to clarify the situation to provide a complete understanding of the events that transpired. We maintain a strict policy against any illegal activities on our property. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything more we can do to assist you, please reach out to us ... read more

Business response:

Dear Patrick, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. Regarding the incident you mentioned, please allow us to clarify the situation to provide a complete understanding of the events that transpired. We maintain a strict policy against any illegal activities on our property. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything more we can do to assist you, please reach out to us ... read more

Business response:

Dear Kareem, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. We understand how vital a refreshing shower is, and we apologize for any frustration this may have caused. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests.Additionally, we regret any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property a... read more

Business response:

Dear Melissa, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management 

Business response:

Dear Loretta, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management 

Business response:

Dear Callan, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more

Business response:

Dear Guest, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management 

Business response:

Dear prawet, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we will thoroughly examine the concerns you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management