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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay Room is very outdated, multiple broken/cracked fixtures including the wall in the bathroom and the shower. Two chairs exceedingly filthy and stained. Bugs in the bathroom. Strong smell of body odor in the room.
Business response:
Dear Warren, Thank you for taking the time to share your feedback regarding your recent stay with us. We believe that every guest deserves clean and well-maintained accommodations that provide a home-like atmosphere while traveling. We sincerely apologize that your experience did not meet these standards. Please be assured that we will address this matter promptly, and we appreciate you bringing it to our attention. Our commitment is to ensure each guest enjoys a seamless and exceptional stay and we hope you will consider re... read more
Atrocious in Albuquerque The facility was filthy starting from the parking to the checking. I wasn’t aware of the type of hotel this was. There was grime and garbage all over. Walls smeared with who knows what. The room had a terrible smell sick yellow lighting. The walls had marks all over them. The bedding was so gross looking I had taken my emergency blanket from my vehicle and laid it over the bed to even sleep. The shower was grimy with mold rings at the base and had no scent of recent cleaning. I did not step foot in i... read more
Business response:
Dear Matt, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Additionally, we regret the unsatisfactory service you received from our staff. We are committed to addressing these concerns and will ensure that our team pays closer attention to these critical aspects, thereby enhancing the overall guest experience in the future. Should you require further assis... read more
Good price and pleasant staff but the room was not well cleaned. Very poorly cleaned in corners and edges.
Business response:
Dear gary, Thank you for sharing your feedback. We are pleased to hear that you found our pricing and staff to be positive aspects of your stay. However, we sincerely apologize for the cleanliness issues you encountered. Cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure that all areas of our rooms meet the highest standards. Your comments are greatly appreciated, and we hope to provide you with a more thoroughly cleaned and enjoyable stay in the future.Sincerely,Hote... read more
The room and I'm sure the peopee
Business response:
Dear Joseph, We apologize if your experience did not meet your expectations. We strive to provide clean, comfortable accommodations and excellent service, and we regret that we fell short during your stay. Your comments will be reviewed to ensure improvements are made. We truly value your feedback and hope you'll consider giving us another opportunity to provide you with a better experience. Sincerely,Hotel Management
The staff was intent on getting extra money or if they're being payed commission, which I highly doubt. However, they took every opportunity to charge me extra even going so far as to say that I had booked. The "wrong room". Unbeknownst to me one staffer even went as far as circumventing the Expedia app and charging me for the room directly through the hotel. The entire room was infested with roaches. This will be my first and last stay with Extended Stay Suites Albuquerque Airport.
Business response:
Dear Joseph, We deeply apologize for the experience you had with our staff and the issues with the room. This is certainly not the level of service we strive to provide. Please rest assured that we take your concerns seriously, and we are addressing the situation to ensure it does not happen again. We appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.