This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty floor and AC strong burn smelling
Business response:
Dear Carlos, Thank you for choosing our hotel for your accommodation. We are committed to providing our guests with the highest standards of comfort and cleanliness, and we regret that we did not meet your expectations during yourstay. Please accept our sincere apologies for any inconvenience this may have caused. To ensure that we uphold our service standards, we are taking immediate steps to address the concerns you've raised with our housekeeping department. Furthermore, we regret the issue with the air conditioning unit ... read more
Very unsafe feeling for wife and children
Business response:
Dear JaLynn, We appreciate your contribution as a valued guest and your sharing of your feedback online. Your comments hold significant importance to us, and we wish to emphasize that the comfort and safety of our guests remain our foremost priorities and we regret any inconvenience you may have experienced. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the f... read more
Couldnt check in Drove all day to get here and finally arrived at 1 am and couldn't check in. Apparently they were doing a night audit and system shuts down during audit. Told to sit in car and wait. Ive traveled 30 years on business and have never had an issue checking into a hotel. We waited 25 minutes and went to another hotel. I would like a refund of this charge.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The room was spacious, but it was dirty and whoever the maid was did not clean the entire room. I feel like the more I look the worst it got and the shower drain was backed up.
Business response:
Dear Guest, We sincerely apologize for your recent stay not meeting expectations and for the issues you experienced upon arriving. We understand the importance of a clean and welcoming environment. Please know that we take concerns regarding cleanliness very seriously, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. Your comfort and satisfaction are our priority, and we regret that we fell short during your stay. Thank you for bringing this to our atte... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.