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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and I am not very particular
Business response:
Dear David, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Business response:
Dear Karina, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations. Your input is greatly appreciated, and we will work to improve our hotel with the goal of welcoming you back and providing you with the exceptional experience you deserve. Sincerely, Hotel Management
Lot was dirty, trashy
Business response:
Dear Kim, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Roaches all over. Almost got mugged in the parking lot by a homeless person. Do not stay at this location.
Business response:
Dear Guest, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. We regret the disturbances you reported and assure you we do everything possible to discourage the entrance of outside insects. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Please also accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address t... read more
Nothing, i will not stay at this place again.
Business response:
Dear CAMIA, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Only stayed 1 hour, because of roaches dead and 2 alive.
Business response:
Dear Stanley, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us a... read more
Our room was not clean. There was pet dander on the tables and on the carpet. The toilet was dirty, no shampoo, and the shower was dirty. I will not be staying there again.
Business response:
Dear David, Thank you for choosing our hotel and sharing your review. Our goal is to provide clean and comfortable accommodations for our esteemed guests. Therefore, we extend our sincerest apologies for any inconvenience caused by the condition of the room. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. We hope to have another opportunity to host you again in the future. Sincerely, Hotel Management
The manager was great but the room was old it had holes in the wall. The shelves and things you could see had been pulled off the wall before. Not a great room.
Business response:
Dear Bryant, Thank you for choosing our hotel and sharing your review. Our goal is to provide clean and comfortable accommodations for our esteemed guests. Therefore, we extend our sincerest apologies for any inconvenience caused by the condition of the room. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. We hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.