Extended Stay America - Albuquerque - Airport

Business response:

Dear Guest, Thank you for sharing your feedback with us. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We look forward to welcoming you back for another pleasant v... read more

Business response:

Dear Dana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more

Business response:

Dear Mike, Thank you for taking the time to review your stay. Even though the rating given does not reflect your generous compliments, we are glad that you had a positive experience. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Gonzalo, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management 

Business response:

Dear Christopher, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Danny, Thank you for taking the time to share feedback about your recent stay. We are sorry about the issue in your room. Although we regularly treat our property, we have contacted our pest control provider to address this immediately and uphold our hotel's high standards. Thank you for bringing this to our attention. We also appreciate you sharing the positive aspects of your visit and hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Shawn, We appreciate your feedback. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Charles, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management