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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. No blankets in a freezing room. Had to wait outside in the cold for 2 hours before checking in at midnight due to computer system not allowing checkins.
Business response:
Dear Evan,We sincerely apologize for the challenges you encountered during your stay. Experiencing a delay at check-in and a cold room without adequate blankets is far from the comfort and convenience we aim to provide. We regret the inconvenience this caused you. Your feedback highlights areas where we need to improve, and we are committed to addressing these shortcomings. Additionally, we’ll evaluate how we can better equip rooms to provide warmth and comfort for all our guests. Your feedback is appreciated, and we hope yo... read more
Near the airport. Poor quality. Room was not equipped with the necessary items. The heater was very noivyj
Business response:
Dear Emma, Please accept our apologies for the issues in your room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. Knowing you were pleased with the location and had a pleasant stay was lovely. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you d... read more
Stay away from hotels.com We had a reservation, but ended up needing to simply upgrade to two queens instead of one. I called and told them the situation (last minute add-on for the holidays), and they basically laughed at me. I offered to pay whatever the upgrade fee was. They said my one bed was un-refundable and in-modifiable, and that I would have to buy a whole new room. I asked if maybe we could do a roll-in bed, that all I needed was a spot for one more guest. They were ridiculously unhelpful, the opposite of understa... read more
Business response:
Dear Rebecca, Thank you for taking the time to share your experience. We are sorry about the challenges you experienced while trying to modify your reservation. While we can often assist guests directly, third-party bookings can sometimes limit our ability to make changes. We understand how disappointing this must have been. We hope you’ll consider staying with us so we can ensure a more seamless and accommodating experience.Sincerely,Hotel Management
Dirty
Business response:
Dear Michelle, Thank you for choosing to stay at our hotel. We strive to provide our guests with the highest standards of comfort and cleanliness, and we are sorry to hear that we fell short of your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Cleanliness is a top priority for us, and we will ensure that our team pays closer attention to this aspect so we can enhance the overall guest experience in the future.Sincerely,Hotel Management
Nice staff, disgusting room The staff that helped us book our room was very helpful. The room was the worst weve ever stayed in. If it hadnt been just for the night so we could sleep we would have changed hotels right away. The first thing was stench of cigarettes in our non smoking room. The floor was sticky all over. Our shower did not drain properly and we had to wait so it wouldnt flood the room. There was bloody spots on the wall in the bathroom and a towel with a couple spots of blood was left hanging behind the door. ... read more
Business response:
Dear Melissa, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better se... read more
I walked into the room put my food down and few roaches start running from behind the microwave had to move my food to the table right away had to eat it right away laid down on the bed felt like something was biting me all night no sleep a terrible experience never go back again
Business response:
Dear Aaron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Although the staff was friendly, the area was not great. The room was old and the floor was dirty. It is cheap and you get what you pay for. I would honestly not stay here again.
Business response:
Dear Rachel, Thank you so much for sharing your experience with us. We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.